Specialist Sales Support

MI Windows and Doors LLC; Phoenix (AZ); Remote; USD 56,000 - 70,000; Full time

Benefits offered by this job

401(k) retirement plan with company$1

Paid time off (PTO)

Job summary

MITER Brands is seeking a highly organized Sales Support Specialist to back our growing sales organization. This remote role supports Territory Sales Managers, dealers, builders, and internal teams by providing administrative and customer support, driving sales growth, and improving the customer experience.

Ideal candidates are proactive, detail-oriented, and able to manage multiple priorities in a fast-paced environment, primarily supporting Phoenix, AZ and Denver, CO markets with occasional

Qualifications

• Associate degree preferred; equivalent experience considered.
• 2–4 years in sales support, customer service, account management, administrative support, or related roles.
• Experience with building products, construction, manufacturing, or windows/doors industry preferred.
• Proven ability to deliver outstanding customer service.

Responsibilities

• Provide day-to-day administrative and operational support to Territory Sales Managers and regional sales teams.
• Assist with quote preparation, pricing requests, order coordination, and sales-related documentation.
• Serve as main contact for dealer and customer inquiries about products, orders, and accounts.
• Coordinate communication between sales, customer service, operations, production, and logistics for timely order fulfillment.
• Maintain accurate customer records, sales reports and CRM data.
• Support onboarding and relationship management for new dealer accounts.
• Coordinate and schedule customer visits, meetings, and regional sales events.
• Prepare presentations, sales materials, territory reporting, and performance metrics.
• Assist with issue resolution and escalation to ensure positive customer experience.

Skills

Organizational skills

Verbal and written communication

Interpersonal skills

Independent remote work

Problem solving

Attention to detail

MS Office proficiency

CRM experience

Adaptability

Education

Associate degree preferred

Tools

Microsoft Office Suite

CRM systems

Job description

Job Description Sales Support Specialist

Location: Phoenix or Prescott Valley, AZ

Compensation Range: $56,000.00 - $70,000.00 (depending on experience)

Work Hours: Standard business hours; flexibility required to support business needs

Job Summary

MITER Brands is seeking a highly organized, customer-focused Sales Support Specialist to support our growing sales organization. This remote position serves as a key partner to Territory Sales Managers, dealers, builders, and internal teams by providing administrative, operational, and customer support that drives sales growth and enhances the customer experience. The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced environment while managing multiple priorities. This role primarily supports sales activities within the Phoenix, Arizona and Denver, Colorado markets, while also providing assistance across other territories as business needs require.

Essential Duties & Responsibilities

• Provide day-to-day administrative and operational support to Territory Sales Managers and regional sales teams.
• Assist with quote preparation, pricing requests, order coordination, and sales-related documentation.
• Serve as a primary point of contact for dealer and customer inquiries regarding products, orders, account support, and general sales assistance.
• Coordinate communication between sales, customer service, operations, production, and logistics teams to ensure timely and accurate order fulfillment.
• Maintain accurate customer records, sales reports, and CRM data.
• Support onboarding activities and relationship management for new dealer accounts.
• Coordinate and schedule customer visits, meetings, training sessions, and regional sales events.
• Prepare presentations, sales materials, territory reporting, and performance metrics.
• Assist with issue resolution and escalation management to ensure a positive customer experience.
• Promote MITER Brands' commitment to customer service, collaboration, and operational excellence in all interactions.
• Perform other duties as assigned.

Knowledge/Skills/Abilities

• Strong organizational and time-management skills with the ability to effectively manage multiple priorities and deadlines.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to build effective working relationships with customers and cross-functional teams.
• Ability to work independently in a remote environment while maintaining a collaborative approach.
• Strong problem-solving and critical-thinking abilities.
• High attention to detail and commitment to accuracy.
• Proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.
• Experience utilizing CRM systems and maintaining customer data.
• Ability to adapt to changing business priorities in a fast-paced environment.

Qualifications

• Associate degree preferred; equivalent combination of education and relevant experience will be considered.
• Minimum of 2-4 years of experience in sales support, customer service, account management, administrative support, or related roles.
• Experience within the building products, construction, manufacturing, or window and door industry preferred.
• Proven experience supporting customer accounts and sales teams.
• Demonstrated ability to deliver outstanding customer service.

Job Specific Requirements

• Must be located within the Phoenix, Arizona or Denver, Colorado market.
• Ability to travel periodically to support regional meetings, customer visits, training events, and business needs in other territories as required.
• Ability to work remotely and maintain productivity in a home-office environment.
• Reliable internet connectivity and appropriate remote-work setup required.
• Job-related information and requirements are subject to change based on business needs.

About MITER Brands

MITER Brands is one of the nation's leading manufacturers of residential windows and doors, serving both the new construction and replacement markets. Founded in 1947, the company brings together a family of industry-leading brands united by a passion for quality, innovation, and a relentless pursuit of excellence. Its portfolio includes MI Windows and Doors, Milgard Windows & Doors, PGT Windows, Western Architectural Openings, Anlin Windows & Doors, and Sunrise Windows & Doors. With manufacturing facilities nationwide, MITER Brands is committed to a people-first culture that delivers exceptional products, outstanding customer experiences, and inspiring opportunities for team members, customers, and communities alike.

Ready to Grow Your Career?

Join a team that values collaboration, customer service, innovation, and continuous improvement. If you're looking for an opportunity to make an impact while supporting a high-performing sales organization, we'd love to hear from you.

What We Offer

At MITER Brands, we invest in your health, wealth, and wellness. Our comprehensive benefits package supports you and your eligible spouse/dependents while helping you achieve your personal and professional goals. We offer competitive pay, a 401(k) with company match, and generous paid time off to help you maintain a healthy work-life balance.

Health & Wellness

• Three comprehensive medical plan options
• Prescription drug coverage
• Dental insurance
• Vision insurance
• Teladoc virtual healthcare services
• Employee Assistance Program (EAP)
• Annual Wellness Clinic
• Financial Protection
• Company-paid Life Insurance
• Voluntary Life Insurance
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Supplemental Hospital Indemnity Insurance
• Critical Illness Insurance
• Accident Insurance

Additional Benefits

• Paid Time Off (PTO) and paid holidays
• 401(k) retirement plan with company match
• Tuition Reimbursement Program
• Legal Insurance
• Identity Theft Protection
• Pet Insurance
• Team Member Discount Program

Equal Opportunity

MITER Brands, including MI Windows and Doors, Milgard, and PGT Innovations, is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, or any other protected status under applicable law.

Work Authorization and Sponsorship Disclosure

The Company does not offer employer sponsorship at this time. Therefore, candidates must provide truthful and complete information regarding their eligibility to work in the U.S. and any current or future need for employment sponsorship. Misrepresentation regarding work authorization or sponsorship need at any stage of the hiring process will result in disqualification from consideration, rescission of an employment offer, or termination of employment.

WE HAVE ONE PURPOSE

BUILD THE MOST VALUED WINDOW AND DOOR BRAND IN AMERICA. But, like all great things, that journey starts by bringing together a team of the most passionate, experienced and dedicated window experts in the industry. From our team to our customers and our communities, we strive to inspire deeper engagements and new possibilities for all. Because we believe that business is always personal.