Specialist, Referral (Part-time)

Center-For-Primary-Care; Southwood (SC); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Bonus Program

Retirement plan with employer match

Job summary

Center for Primary Care is seeking a Part-time Referral Specialist to represent CPC, coordinate care, and obtain necessary prior authorizations. The role emphasizes patient communication, confidentiality, and efficient scheduling within a well-established CSRA clinic.

The position requires a high school diploma, 2+ years in a medical office, and 1 year in referral work, plus solid computer skills and a patient-centric approach. Flexible hours and market-competitive compensation are offered.

Qualifications

• Education: High School graduate or GED required.
• Experience: Minimum of two (2) years of medical office experience, plus one (1) year of referral experience in a medical office environment.
• Knowledge of medical terminology.
• Basic to intermediate computer knowledge.
• Ability to type.
• Demonstrate positive customer service skills.
• Ability to function in a fast-paced work environment, multi-tasking.

Responsibilities

• Represent CPC as an exemplary clinic in the CSRA under general supervision.
• Coordinate any additional care the patient may need inside and outside of our facility.
• Obtain prior authorization needed for testing or services.
• Obtain referrals through internet, phone, or fax.
• Fax referrals or orders to specialists and/or hospitals.
• Call insurance companies for preauthorization of outpatient procedures.
• Schedule appointments and notify patients of times.
• Attend insurance meetings and update physicians and staff with changes.
• Maintain patient confidentiality and HIPAA compliance.
• Communicate effectively by telephone and with patients at their level of understanding.
• Promote positive public relations to patients, visitors, families, physicians, and others.
• Perform other duties as assigned by supervisor.

Skills

Customer service

Medical terminology

Typing

Multi-tasking

Education

High School diploma or GED

Job description

• Job Category CPC - Referral Specialist
• Employee Type Part-Time Non-Exempt
• Required Degree High school
• Manage Others No

Contact information

• Email [e-mail]

Description

Referral Specialist (Part-time)

Center for Primary Care

Who we are:

For over 30 years the Center for Primary Care (CPC) has cared for families in the CSRA by providing patients with the most convenient, accessible, and personal healthcare available. Our mission is to improve the health and wellbeing of the families we serve by providing compassionate and high-quality care in a joyful setting. The physicians, healthcare professionals, and support team at our 9 practices, plus laboratory, imaging, and corporate locations work to transform our mission into action.

What our employees say:

At Center for Primary Care, we understand that the work environment is as important as the hard work you do. Center for Primary Care is Great Place to Work Certified which means our employees share feedback on their work culture experiences and we listen and strive to create positive employee experiences centered on joy, trust, and belonging.

Learn more about CPC’s culture and Great Place to Work Certification by clocking on the link below:

Coverage that cares for body, mind, and spirit.

A work schedule that allows you to thrive both professionally and personally.

Mental Health Support Services and Resources.

Bonus Program.

Retirement plan with generous, 100% vested employer match plus profit sharing.

Referral Specialist (Part-time)

Key Responsibilities:

Essential Functions

Under general supervision, the Referral Specialist is responsible for representing CPC as an exemplary clinic in the CSRA. The position is responsible for coordinating any additional care the patient may need inside and outside of our facility. The position is responsible for obtaining prior authorization needed for testing or services.

• Obtains referrals through internet, phone, or fax.
• Faxes referrals or orders to specialists and/or hospitals.
• Call clinical information to insurance companies for preauthorization of outpatient procedures.
• Schedules appointments according to office procedure and to patient's needs, notifies patients with appointment times.
• Attends insurance meetings and updates physicians and staff with changes.
• Maintains patient confidentiality at all times; adheres to all HIPAA guidelines.
• Communicates effectively by telephone and to the patient at his/her level of understanding.
• Promotes positive public relations to patients, visitors, families, physicians, and others.
• Physical appearance and conduct are consistent with acceptable professional ethics and CPC standards.
• Performs other duties and responsibilities as assigned by supervisor.

Performance Requirements:

• Ability to work independently, exercise creativity, be attentive to detail, and maintain a positive attitude.
• Ability to manage multiple and simultaneous responsibilities and to prioritize duties/tasks.
• Ability to initiate communication with patients.
• Must have excellent customer service and communication skills with the ability to effectively calm patients and be able to deal with distressed and/or agitated patients and their families.
• Must have a professional demeanor and excellent public relations skills.
• Willingness to develop or improve public speaking skills.

All essential functions must be performed. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions . The above information is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be an exhaustive list of responsibilities, duties and skills required of personnel so classified. Examples listed do not preclude the performance of other duties similar in nature or in level of complexity.

Requirements

Qualifications for Success:

Education and Experience Requirements

Education: High School graduate or GED required.

Experience: Minimum of two (2) years of medical office experience, plus one (1) year of referral experience in a medical office environment. Customer service experience helpful.

• Knowledge of medical terminology
• Basic to intermediate computer knowledge
• Ability to type
• Demonstrate positive customer service skills
• Ability to function in a fast-paced work environment, multi-tasking

Additional Job Details:

Work Setting: Well-lit medical office environment

Job Type: Part-time

Schedule: Monday to Friday with the ab ility to work flexible and extended hours based on clinic needs.

Compensation: Market competitive base pay, commensurate with education and experience.

Summary

Center for Primary Care is an equal opportunity employer and complies with federal, state, and local anti-discrimination laws, regulations, and ordinances.

Center for Primary Care is a Drug-Free Workplace employer.