SPECIALIST - QUALITY MANAGEMENT

CenterLight Health System; Uniondale (NY); On-site; USD 86,000 - 105,000; Full time

Job summary

CenterLight Healthcare PACE is seeking a Quality Management Specialist to collaborate with clinical and operational teams to advance performance improvement and ensure high-quality care across our centers.

You will apply methodologies such as PDSA, Six-Sigma, and Lean, conduct root cause analyses, monitor incidents, prepare audit readiness, and analyze performance data to drive actionable improvements. Excellent communication and MS Office skills are essential.

Qualifications

• Bachelor’s degree in Nursing, Public Health, Epidemiology, or related health field required.
• Master’s Degree preferred.
• 3-5 years progressively responsible related work experience including regulatory standards and performance improvement initiatives.
• Excellent written and oral communication skills.
• Proficient in PowerPoint and Microsoft Office products including Teams, Word, Excel, and Outlook.
• Ability to influence diverse stakeholders to advance quality improvement initiatives.

Responsibilities

• Utilize quality improvement methodologies (PDSA, Six-Sigma, Lean) to drive improvements.
• Identify deviations in clinical standards of care delivery using sound clinical judgment.
• Serve as liaison among PACE sites, department leaders, medical directors, and Quality.
• Conduct root cause analyses and implement evidence-based interventions for incidents.
• Monitor, investigate, and report quality of care incidents and actions.
• Conduct monthly internal monitoring and audits for performance opportunities.
• Assist with audit readiness for regulatory and accreditation agencies.
• Collect and analyze performance data to identify opportunities for improvement.
• Support and participate in Quality committees and workgroups.

Skills

Quality improvement

Data analysis

Clinical judgment

Regulatory knowledge

Communication skills

Education

Bachelor’s degree in Nursing/Public Health/Epidemiology or related field

Master’s degree preferred

Tools

PowerPoint

Microsoft Word

Microsoft Excel

Microsoft Outlook

Teams

Job description

JOB PURPOSE

The Quality Management Specialist works in conjunction with operational and clinical staff to facilitate Quality Management/Performance Improvement programs. The Quality Management Specialist supports the monitoring activities to ensure quality across CenterLight Healthcare and collaborates with performance improvement initiatives to ensure care delivery and services are provided according to the highest standards of care.

JOB RESPONSIBILITIES

• Utilize quality improvement methodologies, such as PDSA, Six-Sigma, Lean, or other standardized quality tools to assist business owners in driving quality improvement initiatives.
• Use sound clinical judgment to identify deviations in clinical standards of care delivery.
• Serve as liaison between the PACE sites, department leaders, medical directors, and Quality.
• Conduct root cause analyses to identify deficiencies and implement evidence-based interventions for Level 2 Incidents.
• Monitor and investigate all potential or identified quality of care incidents and collaborate with appropriate staff to determine the impact and next steps for action.
• Conduct monthly internal monitoring and audits to identify opportunities for performance improvement.
• Participate on Site/Center preparation and execution of audit readiness by regulatory and accreditation agencies (State and Federal agencies, CMS, NCQA, etc.).
• Collect, summarize, and analyze performance data and identify opportunities for improvement.
• Support Quality committees; facilitate and participate in Quality committees and workgroups Investigate and incorporate national best practice interventions to affect greater improvements.
• Draw conclusions from data analysis to initiate and facilitate performance improvement projects.
• Maintain working knowledge of regulatory requirements related to quality for health plan and care delivery products relevant to CenterLight Healthcare.
• Identify and elevate urgent quality and operational matters.
• Conduct, analyze, and report results of quality audits

WORK HOURS

Weekly Hours: 40 Schedule: 8:30AM - 5:30PM

QUALIFICATIONS

EDUCATION: Bachelor’s degree in Nursing, Public Health, Epidemiology, or other related health field required. A Master’s Degree is preferred.

EXPERIENCE: 3-5 Years Progressively responsible related work experience including regulatory agency standards and performance improvement initiatives required.

OTHER REQUIREMENTS: Excellent written and oral communication skills. Ability to communicate effectively with people with varying levels of education and at varying levels of the organization Ability to work effectively in a fast-paced environment Ability to create informative and engaging presentations using PowerPoint or other presentation programs. Proficient in other Microsoft Office products including Teams, Word, Excel, and Outlook. Ability to utilize other data management systems to pull and analyze information to draw conclusions and recommendations. Experience working with a variety of departments both clinical and non-clinical and influencing others to get buy-in regarding quality improvement initiatives.

PHYSICAL REQUIREMENTS

Individuals must be able to sustain specific physical requirements essential to the job. This includes, but is not limited to:

• Standing – duration of up to 6 hours a day
• Sitting/Stationary positions – sedentary position for a duration of up to 6-8 hours a day for consecutive hours/periods.
• Lifting/Push/Pull – up to 50 pounds of equipment, baggage, supplies, and other items used in the job scope using OSHA guidelines, etc.
• Bending/Squatting – have to be able to safely bend or squat to perform the essential functions under the scope of the job.
• Stairs/Steps/Walking/Climbing – must be able to maneuver stairs safely, climb up/down and walk to access work areas.
• Agility/Fine Motor Skills - Must demonstrate agility and fine motor skills to operate and activate equipment, devices, instruments, and tools to complete essential job functions (i.e., typing, use of supplies, equipment, etc.)
• Sight/Visual Requirements – must be able to read documentation, papers, orders, signs, etc., and accurately type/write documentation, etc.
• Audio Hearing and Motor Skills (language) Requirements – must be able to listen attentively and document information from patients, community members, co-workers, clients, providers, etc., and intake information through audio processing with accuracy. In addition, one must be able to speak comfortably and clearly with language and motor skills for customers to understand an individual.
• Cognitive Ability – Must be able to demonstrate good decision-making, reasonableness, cognitive ability, rational processing, and analysis to satisfy essential functions of the job.

DISCLAIMER

Responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of the company.

DEFINITIVE AFFIRMATION OPP. STATEMENT

We are an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, height, weight, or genetic information.

We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

SALARY

Salary Range (Min-Max): $86,400.00 - $105,000.00

ABOUT US

CenterLight Healthcare PACE, a Program of All-Inclusive Care for the Elderly, serves adults 55+ throughout New York City, Westchester, Nassau, and Western Suffolk Counties. Designed for those with Medicare and/or Medicaid, the program empowers older adults to continue to live independently at home and in their communities. CenterLight’s PACE program is one of the largest nonprofit PACE programs in the country and operates 11 PACE centers and one Alternative Care Setting (ACS) where participants can receive on-site socialization, social and personal care services, therapeutic recreation, meals, and transportation. Our PACE centers also offer medical services, rehabilitation, prescription and over-the-counter (OTC) medications to thousands of New Yorkers by an interdisciplinary team (IDT) of doctors, nurses, physical therapists, nutritionists, recreational therapists, and other professionals who work together to provide care as unique as the diverse participants enrolled in the plan.

Learn more at www.CenterLightHealthcare.org.

Need help creating an account? Contact HR Helpline 347-640-6108.