CENTER SERVICE DIRECTOR

CenterLight Health System; New York (NY); On-site; USD 122,000 - 135,000; Full time

Job summary

CenterLight Health System is looking for a dedicated Center Service Director in New York, NY to supervise day-to-day operations of interdisciplinary teams and manage participant outcomes. This individual will oversee the provision of services and ensure quality assurance while leading a center-based team in survey preparation and related activities.

The ideal candidate possesses a Bachelor's Degree in Healthcare or Business Administration and has a minimum of three years of administrative experience. A competitive salary ranging from $122,000 to $135,000 is offered.

Qualifications

• Minimum of three (3) years of healthcare administrative experience in management.
• Experience working with a frail or elderly population.
• Supervisory experience required.

Responsibilities

• Supervises day-to-day operations of interdisciplinary teams.
• Implements training and management directives.
• Participates in quality assurance and regulatory compliance.

Skills

Healthcare administrative experience

Customer service

Good communication skills

Organizational skills

Supervisory experience

Education

Bachelor’s Degree in Healthcare / Business Administration

Job description

JOB PURPOSE

The Center Service Director (CSD), under the direction of the SVP of Clinical Services, supervises all day-to-day operations of the Interdisciplinary teams and participant outcomes. As such, the CSD serves as the Director of Patient Services (DPS) for the LHCSA along with coordination of the multi-disciplinary integrated care in the community, Day Health Center, Diagnostic & Treatment Center and throughout the continuum of care. Coordinates with all managers to ensure all metrics logs are complete and provides support and assistance as required.

JOB RESPONSIBILITIES

IDT Oversees, coordinates, and provides support to site based Managers and clinical staff; inclusive of but not limited to the DTC and GCC, rehab department, nutritional services, social workers and home services management. Balances & allocates IDT and related resources throughout the site and ensures adequate team assignments and coverage. Reviews and ensures effective development and execution of personalized care plans that result in improved satisfaction & outcomes for all participants. Provides oversight of the provision of services that impact participants’ care. Implements in-service training and management directives to support the development and advancement of team members. Collects and reviews data for operational metrics geared towards ensuring participants are treated in the right venue at the right time at the right cost and at the highest levels of quality.

Participates in all quality assurance and regulatory compliance activities to ensure appropriate regulatory certifications. If RN, serves as LHCSA DPS and Nursing Director for D&T C. Supervises DTC RN. Serves as administrative on call during non-operational hours of the physical sites. Collaborates with departments within the clinical development pillar (medical board, research & innovation, clinical standards and processes) to establish new & improved care delivery processes and treatment protocols. Enrolls/dis-enrolls participants in the HCS System as applicable. Monitors and minimizes voluntary disenrollments. Only acts within the scope of the individual’s authority to practice. Meets a standardized set of competencies for the specific position description established by the PACE organization before working independently.

Indictor Accountabilities: Completion of MPA tracker, Collaboration Stewardship, Hospital admissions interception and avoidance. All SNF Acute/Short term admissions closely monitored for justification and task specific goals established to safely discharge participant home. Identifies ways to utilize PACE resources and services to improve participant outcomes and satisfaction. Collaborates with marketing and outreach to foster and build upon community partnerships that further membership growth.

Responsible for following expenditure and utilization targets. Tracks Metrics: Hospital admissions, Budgetary, NH admissions, Enrollment and Disenrollment, DHC and PCW weekly updates, Quality benchmarks and related data tracking, Utilization of DME and Aide services, All regulatory CAP logs. Ensures all documentation for all participants is complete, accurate and includes enrollment, disenrollment, medical records and clinical documentation. Investigates incidents timely, addresses them accordingly, and completes Level 2 investigations per regulation.

Participates in CMS/DOH quality improvement initiatives, compliance/regulatory matters. Leads center-based team in survey preparation and related activities. Reviews participant charts for quality and addresses deficiencies. Participates in special projects and assignments as required. Performs general office duties including photocopies, faxing, typing, filing, and phone calls. Supports staff orientation, ongoing in-service education, community activities and other duties as assigned. Serves as role model, promotes professional growth, maintains HIPAA standards and confidentiality of PHI. Initiates incident reporting processes and participates in investigations and reporting as applicable.

QUALIFICATIONS

• Education: Minimum of a Bachelor’s Degree in Healthcare / Business Administration or related field, required.
• Experience: Minimum of three (3) years of healthcare administrative experience in a management capacity. Administrative management experience must be within one (1) year from date of hire or transfer, required.
• Non-Clinical candidates without a college degree will be required to have more clinical operation experience (minimum of five [5] years). Customer Service experience required. Managed long term care insurance experience beneficial.
• Minimum of one (1) year of experience working with a frail or elderly population or, if the individual has less than one (1) year of experience but meets all other requirements, must receive appropriate training from the PACE organization on working with a frail or elderly population upon hiring.
• Supervisory experience required.

LICENSE

If RN, current active and unrestricted license and registration in New York State as a Registered Nurse required.

ADDITIONAL REQUIREMENTS

• Be legally authorized to practice in the State in which the healthcare professional will perform the function.
• Be medically cleared for communicable diseases and have all immunizations up-to-date before engaging in direct participant contact.
• Proficient in use of a computer for email, word processing, research, and maintenance of Participant records.
• Takes initiative, is resourceful, proactive, creative, innovative and independent.
• Is self-directed with ability to work with or without supervision.
• Must have reliable transportation means to travel up to 25% of the time. Travel to various CenterLight locations is required (Metro NYC, Long Island and Westchester).
• Good organizational, observation, communication and judgment skills. Demonstrated ability to establish good rapport with participants and peers is essential. Tactful and courteous. Pleasant telephone manner. Must be able to work weekends. Excellent written and verbal communication. Professional attitude. Bilingual preferred.

PHYSICAL REQUIREMENTS

• Standing – Duration of up to 6 hours a day.
• Sitting/Stationary positions – Duration of up to 6-8 hours a day.
• Lifting/Push/Pull – Up to 50 pounds of equipment or supplies, and ability to lift patients safely using OSHA guidelines.
• Bending/Squatting – Safe bending or squatting to care for patients and use medical supplies.
• Stairs/Steps/Walking/Climbing – Safety maneuvering stairs, climbing, and walking between work areas.
• Agility/Fine Motor Skills – Ability to operate and activate equipment, devices, instruments, and tools.
• Sight/Visual Requirements – Ability to visualize patients and read orders with accuracy.
• Audio Hearing and Motor Skills – Ability to listen attentively and document information accurately, and communicate clearly.
• Cognitive Ability – Demonstrated good decision-making, reasoning, and analysis to satisfy essential functions.

Disclaimer: Responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of the company.

We are an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, height, weight, or genetic information. We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities.

Salary Range (Min‑Max): $122,000.00 - $135,000.00