Specialist Quality Complaints

Zohorecruit; Juncos (PR); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Zohorecruit in Juncos, Puerto Rico is seeking a Specialist Quality Complaints to lead and manage product complaint investigations, performing data analysis and trending to detect signals proactively and drive prompt corrective actions.

The role requires advanced degrees with related experience, strong project management, root cause analysis, and CAPA determination, plus a quality mindset and deep compliance knowledge. Proficiency in Excel, Outlook, and Teams is expected.

Qualifications

• Education requirements include Doctorate or Masters with related experience, or a Bachelor's with related experience, or an Associate's with related experience, or high school/GED with extensive experience.
• Experience in project management, root cause analysis and CAPA determination.
• Quality mindset with deep compliance knowledge.
• Proficient in Microsoft Office (Excel, Outlook) and Teams.

Skills

Project management

Root cause analysis

CAPA determination

Quality mindset

Compliance knowledge

Excel

Outlook

Teams

Education

Doctorate

Masters

Bachelor's

Associates

High school diploma

Tools

Excel

Outlook

Teams

Job description

Juncos, Puerto Rico | Posted on 09/22/2026

We are seeking aSpecialist Quality Complaints to lead and manage product complaint investigations, perform data analysis and trending of complaint information to detect signals proactively and take appropriate actions promptly.

Requirements

• Education: Doctorate or Masters + 2 years of directly related experience or Bachelors + 4 years of directly related experience or Associates + 8 years of directly related experience or High school/GED + 10 years of directly related experience.
  
• Experience in project management, root cause analysis, CAPA determination.
  
• Quality mindset and deep compliance knowledge.
  
• Proficient in Microsoft Office Programs (Excel, Outlook) and usage of Teams.