Specialist Quality Complaints

Kelly Services; Juncos (PR); On-site; USD 89,831,000 - 127,940,000; Full time

Benefits offered by this job

Biweekly pay

Sick, Vacations & Holidays paid

Access to Kelly Learning Center

Job summary

Kelly Services is partnering with a biotechnology client in Juncos, PR to hire a Specialist Quality Complaints. The role focuses on leading product complaint investigations and data-driven analysis within a regulated environment.

The candidate should hold a doctorate, master's, or bachelor’s with related experience and be proficient in Microsoft Office and Teams. The position offers an administrative shift with a $38.00 hourly rate.

Qualifications

• Doctorate or master's with related experience, or a bachelor's with related experience
• Experience in project management and CAPA determination
• Quality mindset and compliance knowledge
• Proficient in Microsoft Office and Teams

Responsibilities

• Support product complaint system and lead investigations.
• Perform data analysis and trend complaint information.
• Keep complaints database updated and summarize investigations.
• Review and approve investigations to ensure scientific basis.
• Follow up on corrective actions through completion.

Skills

Project management

Root cause analysis

CAPA determination

Quality mindset

Compliance knowledge

Microsoft Office

Microsoft Teams

Education

Doctorate in related field

Masters in related field

Bachelor's degree in related field

Tools

Microsoft Excel

Job description

AtKelly®Science, we’re passionate about helping you find a job that works for you. How about this one?We’re seekingSpecialist Quality Complaintsto work for one of our topBiotechnologyIndustryclient at Juncos, PR.

Salary:$38.00 hr
Administrative shift

Responsibilities:

• Supporting the product complaint system at customer through; leading and managing product complaint investigations.
  
• Performing data analysis and trending of complaint information to proactively detect signals and take appropriate actions in a timely manner.
  
• Keep the complaints database updated as soon as factual information is available and summarize closed investigations into the database accurately.
  
• Ensure complaint related investigations are concise, clear and science-based by reviewing and approving such investigations.
  
• Follow-up on corrective actions derived from investigations through completion.

Requirements:

• Doctorate OR Masters + 2 years of directly related experience OR Bachelors + 4 years of directly related experience
  
• Experience in project management, root cause analysis, CAPA determination.
  
• Quality mindset and deep compliance knowledge.
  
• Proficient in Microsoft Office Programs (Excel, Outlook) and usage of Teams.

Kelly®PR Offers!

• Exposure to a variety of career opportunities as a result of our expansive network of client companies
  
• Career guides, information and tools to help you successfully position yourself throughout every stage of your career
  
• Access to more than 3,000 online training courses through ourKelly®Learning Center
  
• Biweekly pay ( W2)
  
• Sick, Vacations & Holidays paid*
  
• Christmas bonus*
  
  • *Must comply with minimum established requirements to qualify.