Specialist, Product Operations

Mastercard Inc.; O’Fallon (MO); On-site; USD 83,000 - 137,000; Full time

Job summary

Mastercard is seeking a Title and Summary Specialist, Product Operations Services to drive data-driven reporting, billing operations, and customer support across the Fraud Reporting and Insights program. This role collaborates with Global Product Management to shape product strategies and go-to-market needs.

The position emphasizes data analytics, cross-functional coordination, and detailed documentation to improve fraud prevention and cybersecurity efforts for Mastercard customers globally.

Qualifications

• Experience with product management principles and product development.
• Strong data analytics to translate data into insights.
• Excellent written and verbal communication; able to collaborate at all management levels.
• Bachelor’s degree in business, computer science, or related field or equivalent experience.

Responsibilities

• Assist with data pulls and development of reports/dashboards for internal stakeholders.
• Own the Mastercard Cloud Based Payments billing process for monthly/quarterly global billing and regional sales programs.
• Provide customer product support, including responses to inquiries, communications, and training for customers, regional product partners, and sales teams.
• Contribute to the development of product strategies, roadmaps, documentation, and go-to-market requirements.
• Drive data analytics; create, evaluate, track, manage, and communicate product success and shortcomings.

Skills

Product management principles

Product innovation

Data analytics

Communication skills

Education

Bachelor's degree or equivalent experience

Job description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary Specialist, Product Operations Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution.

Overview

Mastercard’s Security Solutions Organization (SSO) develops and delivers world-class risk, security, and fraud prevention products and services to Mastercard customers across the globe. Within SSO, the Fraud Reporting and Insights program powers data-driven decision-making and fraud prevention strategies and supports Fraud Prevention products and services across Mastercard and the Payment Ecosystem. Our products ingest fraud data, enriches insights, and activates those insights into actionable intelligence. We enable stakeholders in the payments ecosystem to detect risks, benchmark performance, and drive strategic fraud prevention across the ecosystem.

Role

As a specialist responsible for product operations, you will partner with the Global Product Management team to:

• Assist with data pulls and development of reports/dashboards for internal stakeholders
• Own the Mastercard Cloud Based Payments billing process for monthly/quarterly global billing and regional sales programs
• Provide customer product support, including responses to inquiries, communications, and training for customers, regional product partners, and sales teams
• Contribute to the development of product strategies, roadmaps, documentation, and go-to-market requirements
• Drive data analytics; create, evaluate, track, manage, and communicate product success and shortcomings

All about You

• Relevant knowledge and experience with product management principals, product innovation and development
• Self-motivated, problem solver who is results driven and has a proven track record of delivering success while operating within a team environment
• Outstanding written/oral, collaborative, and organizational skills; comfortable engaging and interacting with all levels of management
• Knowledge of data analytics with the ability to interpret and translate data into meaningful insights
• Preferred: Bachelor’s degree in business, computer science, or related field or requisite professional experience

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [e-mail] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience.

Benefits

Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.

Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges

O'Fallon, Missouri: $83,000 - $137,000 USD

THIS POSTING RELECTS ONE OR MORE CURRENT VACANCIES ON OUR TEAM, AND MASTERCARD INTENDS TO FILL THIS POSITION BY 12/30/2026.

Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.