Specialist, Product Operations

Mastercard; O’Fallon (MO); On-site; USD 83,000 - 137,000; Full time

Benefits offered by this job

Insurance

401k with company match

Paid time off

Job summary

Mastercard’s Security Solutions Organization seeks a Specialist, Product Operations to manage data-driven reporting, billing processes, and customer support for global fintech products. You will collaborate with Global Product Management to develop insights, optimize billing cycles, and support regional sales teams.

The role emphasizes data analytics, cross-functional collaboration, and contribution to product roadmaps with a focus on fraud prevention and cybersecurity within Mastercard’s

Qualifications

• Knowledge of product management principles and development.
• Ability to translate data into insights.
• Strong written and verbal communication skills.
• Team-oriented and results-driven.

Responsibilities

• Assist with data pulls and development of reports/dashboards for internal stakeholders.
• Own the Mastercard Cloud Based Payments billing process for monthly/quarterly global billing and regional sales programs.
• Provide customer product support, including responses to inquiries, communications, and training for customers and regional partners.
• Contribute to development of product strategies, roadmaps, documentation, and go-to-market requirements.
• Drive data analytics; create, evaluate, track, manage, and communicate product success and shortcomings.

Skills

Product management

Data analytics

Communication

Collaboration

Problem solving

Education

Bachelor's degree

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Specialist, Product Operations

Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution.

Overview

Mastercard’s Security Solutions Organization (SSO) develops and delivers world-class risk, security, and fraud prevention products and services to Mastercard customers across the globe. Within SSO, the Fraud Reporting and Insights program powers data-driven decision-making and fraud prevention strategies and supports Fraud Prevention products and services across Mastercard and the Payment Ecosystem. Our products ingest fraud data, enriches insights, and activates those insights into actionable intelligence. We enable stakeholders in the payments ecosystem to detect risks, benchmark performance, and drive strategic fraud prevention across the ecosystem.

Role

As a specialist responsible for product operations, you will partner with the Global Product Management team to:

• Assist with data pulls and development of reports/dashboards for internal stakeholders
• Own the Mastercard Cloud Based Payments billing process for monthly/quarterly global billing and regional sales programs
• Provide customer product support, including responses to inquiries, communications, and training for customers, regional product partners, and sales teams
• Contribute to the development of product strategies, roadmaps, documentation, and go-to-market requirements
• Drive data analytics; create, evaluate, track, manage, and communicate product success and shortcomings

All About You

• Relevant knowledge and experience with product management principals, product innovation and development.
• Self-motivated, problem solver who is results driven and has a proven track record of delivering success while operating within a team environment.
• Outstanding written/oral, collaborative, and organizational skills; comfortable engaging and interacting with all levels of management.
• Knowledge of data analytics with the ability to interpret and translate data into meaningful insights.
• Preferred: Bachelor’s degree in business, computer science, or related field or requisite professional experience.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [e-mail] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience.

Benefits

• insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• flexible spending account and health savings account
• paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
• 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
• 10 annual paid U.S. observed holidays
• 401k with a best-in-class company match
• deferred compensation for eligible roles
• fitness reimbursement or on-site fitness facilities
• eligibility for tuition reimbursement
• and many more

Mastercard benefits for interns generally include:

• 56 hours of Paid Sick and Safe Time
• jury duty leave
• on-site fitness facilities in some locations

THIS POSTING RELECTS ONE OR MORE CURRENT VACANCIES ON OUR TEAM, AND MASTERCARD INTENDS TO FILL THIS POSITION BY 12/30/2026.

Pay Ranges

O'Fallon, Missouri: $83,000 - $137,000 USD