Specialist: Patient Access (Full-time)

Pagosa Springs Medical Center; Pagosa Springs (CO); Sur place; USD 26 000 - 32 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision insurance

Generous paid time off

Retirement plan with employer contrib.

Life and AD&D insurance

Employee Assistance Program

Résumé du poste

Pagosa Springs Medical Center is seeking a Specialist in Patient Access/Registration to greet patients, verify demographics and insurance, and accurately enter data into the Cerner EHR. This on-site, full-time role requires excellent customer service and attention to detail to support efficient patient flow and financial processes.

You will verify eligibility, collect copayments, and explain financial responsibilities while maintaining HIPAA compliance and a patient-centered approach.

Qualifications

• High school diploma or equivalent required.
• Current AHA BLS Heart Saver certification.
• Basic computer knowledge and proficient typing, including MS Word/Outlook/Teams.

Responsabilités

• Greet and assist patients in a courteous, timely, and professional manner.
• Obtain, document, and verify patient demographics and insurance information.
• Enter/update data in the electronic health record with accuracy.
• Verify eligibility and collect and post copayments and patient payments.
• Provide information about financial assistance options and HIPAA requirements.
• Support physician and administrative staff with registration-related tasks.

Connaissances

Customer service

Attention to detail

English communication

Data entry

Multitasking

Formation

High school diploma or equivalent

AHA BLS Heart Saver certification

Outils

Cerner EHR

MS Office / Teams

Word / Outlook

Description du poste

Specialist: Patient Access / RegistrationDepartment: Patient AccessStatus: Full-Time | 1.0 FTE (40 hours/week)FLSA Status: Non-ExemptReports To: Manager: Patient AccessLocation: Pagosa Springs Medical Center – Pagosa Springs, ColoradoWork Arrangement: On-Site RequiredPay Range: $19.10 - $22.92/hourApplication Deadline: November 8, 2026. The deadline may close sooner due to an unanticipated business necessity, such as an incumbent vacating the role earlier than anticipated. You are encouraged to apply well in advance of the deadline. Position HighlightBe one of the first people our patients meet and help create a welcoming, efficient experience from the moment they arrive. As a Patient Access Specialist, you'll play an important role in accurate patient registration, insurance verification, payment collection, and connecting patients with the information they need to access care at Pagosa Springs Medical Center.Position SummaryThe Specialist: Patient Access / Registration provides front-line administrative and registration support to patients, families, providers, and staff. This position greets patients in person and by phone, accurately enters and verifies patient information in the electronic health record, confirms demographics and insurance coverage, verifies eligibility, and collects and posts applicable patient payments and copayments.This is a full-time, on-site position requiring excellent customer service, attention to detail, professionalism, and the ability to manage multiple responsibilities in a busy healthcare environment.Why Join PSMC?Make a direct impact on the patient experience as one of PSMC's first points of contactBuild valuable experience in healthcare registration, insurance verification, and revenue cycle operationsDevelop proficiency in Cerner and other healthcare technology systemsWork collaboratively with clinical, financial, and administrative teams throughout PSMCExpand your knowledge of insurance, Medicare requirements, patient financial responsibilities, and financial assistance resourcesCross-train within Patient Access and broaden your healthcare experienceJoin a community-focused Critical Access Hospital serving Pagosa Springs and the surrounding regionKey ResponsibilitiesPatient Registration & Customer ServiceGreet and assist patients in a courteous, timely, and professional mannerAnswer incoming telephone calls and respond to patient questions within the scope of the positionAccurately obtain and document patient demographic informationEnter, update, and verify information in the electronic health recordUse appropriate patient identifiers to confirm identityScan identification and insurance cards into the patient recordEnsure required consent and HIPAA documents are completedProvide patients with general clinic and organizational informationInsurance & Patient Financial ResponsibilitiesCollect and accurately document patient insurance informationVerify insurance eligibility for insured patientsCollect and post patient copayments to the appropriate accountsAccept and accurately document patient paymentsInform patients of available financial assistance options and applicable responsibilitiesComplete required Medicare Secondary Payer information for Medicare registrationsHelp ensure the accuracy of patient and financial information throughout the registration processElectronic Health Record & Administrative SupportProvide EHR registration support to staffMaintain proficiency in Cerner, Microsoft Word, Outlook, and other required systemsMonitor incoming faxes and route information appropriatelyAssist patients with records request and release formsComplete opening and closing responsibilitiesHelp prevent duplicate medical records by accurately retrieving patient historyMaintain established productivity and accuracy standardsPerform registration duties with a goal of 95% accuracyTeamwork, Privacy & Service ExcellenceMaintain strict patient confidentiality and comply with HIPAA requirementsWork collaboratively with Patient Access colleagues, clinical teams, providers, and other PSMC departmentsCommunicate effectively with leadership and coworkersPrioritize responsibilities and manage frequent interruptionsRemain calm and professional in stressful or escalating situationsParticipate in required meetings, training, and cross-trainingFollow PSMC policies, procedures, safety standards, and confidentiality requirementsRequired QualificationsHigh school diploma or equivalentCurrent AHA BLS Heart Saver certificationBasic computer knowledge and proficient typing skills, including Microsoft Office and TeamsStrong attention to detail and ability to maintain accurate patient records and financial transactionsAbility to communicate clearly and professionally in EnglishStrong listening and interpersonal communication skillsPreferred QualificationsTwo (2) years of customer service experienceElectronic health record experience, especially CernerPrevious experience in a healthcare settingAdditional language skillsWhat We're Looking ForThe ideal candidate:Enjoys working directly with patients and providing excellent customer serviceIs friendly, professional, and comfortable communicating with people from a variety of backgroundsTakes pride in accuracy and attention to detailUnderstands the importance of confidentiality and protecting patient informationCan manage multiple priorities and frequent interruptionsLearns new technology and processes quicklyIs comfortable discussing insurance, copayments, and other patient financial responsibilitiesWorks effectively both independently and as part of a teamRemains calm and professional in a fast-paced healthcare environmentDemonstrates PSMC's WISER values of Wholeness, Integrity, Stewardship, Excellence, and RespectSchedule & Work EnvironmentThis is a full-time, 1.0 FTE position, anticipated to work 40 hours per week. This position is required to work on-site at Pagosa Springs Medical Center and is not a remote position. Specialist_ Patient AccessWork is performed in a hospital setting with frequent interaction with patients, employees, vendors, and the public. The position requires the ability to work effectively amid frequent interruptions while maintaining accuracy, confidentiality, and excellent customer service. Specialist_ Patient AccessPSMC cross-trains this position to support the Representative: Patient Experience role.Compensation & BenefitsCompensationHourly pay range: $19.10 - $22.92Placement within the range will be based on the selected candidate's qualifications, relevant experience, internal equity, and PSMC's applicable compensation practicesCross-Training Differential: Eligible Patient Access staff who cross-train and regularly work in the Emergency Department receive an additional $1.00 per hour. The employee remains classified in the same pay grade as their Patient Access/Registration position. If the employee ceases to regularly work in the Emergency Department, the differential ends.Benefits (Full-Time)Generous paid time offSeparate sick leaveMedical, dental, and vision insuranceLife and AD&D insuranceLong-term disability coverageOption for short-term disability coverageRetirement plan with employer contributionEmployee Assistance Program and wellness resourcesProfessional development and training opportunitiesAbout Pagosa Springs Medical CenterPagosa Springs Medical Center is a Critical Access Hospital serving Pagosa Springs and Archuleta County in southwest Colorado. Our Patient Access team plays an essential role in creating a positive patient experience while supporting accurate registration, communication, and revenue cycle processes throughout the organization.Located in the beautiful San Juan Mountains, Pagosa Springs offers an exceptional quality of life with year-round opportunities for hiking, skiing, fishing, mountain biking, rafting, hunting, and other outdoor recreation.At PSMC, you'll join a collaborative healthcare team guided by our WISER values: Wholeness, Integrity, Stewardship, Excellence, and Respect.Apply TodayIf you're organized, detail-oriented, enjoy helping people, and want to build or expand your career in healthcare, we'd love to hear from you.Join Pagosa Springs Medical Center's Patient Access team and help create a welcoming, accurate, and efficient experience for every patient we serve.