Specialist Patient Access

Dignity Health; Phoenix (AZ); On-site; USD 26,000 - 37,000; Full time

Job summary

Dignity Health is seeking a Specialist Patient Access to serve as the first point of contact for patients, guiding them into the healthcare system with empathy.

You will handle registrations, appointments, insurance verification, and financial counseling, while ensuring data integrity and compliance with policies. A patient-focused approach and strong communication are essential to success.

Qualifications

• High School Diploma or GED required.
• One year of customer service experience or healthcare industry experience required.

Responsibilities

• Register patients and schedule in EMR, pre-register when possible.
• Verify insurance eligibility and benefits; enter primary/secondary insurances.
• Obtain demographics accurately during registration and scheduling.

Skills

Customer service

EMR systems

Education

High School Diploma or GED

Tools

IDX system

Job description

Job Summary And Responsibilities

As our Specialist Patient Access, you will serve as a crucial first point of contact for patients, ensuring a seamless and empathetic experience while accurately facilitating their entry into our healthcare system.

Every day you will manage patient appointments, verify insurance information, accurately register patient demographics, and provide clear financial counseling regarding services. You'll communicate effectively with patients and clinical teams, resolve access-related issues, and ensure compliance with all regulatory and organizational policies. Responsibilities include utilizing various patient management systems, maintaining data integrity, and contributing to improving patient access workflows.

To succeed, you'll need exceptional customer service skills, strong attention to detail for accurate data entry and financial verification, excellent communication for clear patient and team interactions, and a profound commitment to patient advocacy, data accuracy, and optimizing the patient journey.

• Performs registration duties, scheduling functions in the EMR, processes inbound and outbound referrals. Ensures pre-registration process is complete for all assigned accounts at least 5-days prior to the scheduled date of service whenever possible.
• Verifies insurance eligibility/benefits and co-pay/deductibles and primary and secondary insurance. Enter correct primary and secondary insurances during scheduling process in the IDX system, directs non-insured patients to financial counselors.
• Obtains accurate patient demographics when registering and scheduling patient, exemplified by accurate spelling, correct abbreviations, punctuation and completeness.
• Obtains authorization/pre-certification from physician's office/insurance company for consults. Follows up on missing authorizations; if not obtained within 48-hours prior to service, contacts patient to advise them of their financial responsibility.
• Identifies any outstanding balance due, notifies patient during financial clearance process and requests patient payment.
• Sets up payment plans for patients who cannot pay their entire current copayment and/or past balance in one payment.
• Explains the payment and billing assistance program to all patients regardless of financial concerns or limitations.
• Clarifies division of financial responsibility if payment for services s split a medical group and an insurance company
• Answers phones and responds to telephone inquiries quickly and appropriately in a manner that addresses the needs of the caller, and provides exceptional customer service; acts as a resource/liaison for internal and external customers as well as team member.
• Documents transaction/calls in established database and follows procedure for physician referral and class registration services; uses database to research complex issues.

Job Requirements

Required

• High School Diploma or GED
• One year of customer service experience or industry experience in a healthcare setting

Preferred

• Associates degree in a health related field
• Two (2+) years of relevant experience related to the core functions

Where You'll Work

Hello Humankindness

Where Your Passion Meets Purpose: Join Dignity Health Medical Group

Are you a healthcare professional who believes that every patient deserves not just treatment, but unwavering compassion? Do you envision a world where healthcare isn't just a service, but a fundamental right, delivered with integrity and innovation? If so, then Dignity Health Medical Group (DHMG) is where your career finds its true calling.

At Dignity Health Medical Group, you're not just filling a role; you're becoming an architect of healthier communities. We are the employed physician group of Dignity Health Arizona, and our success isn't just measured in numbers, but in the lives we touch and the advancements we champion.

Here's what sets us apart and why you belong with us:

• Impact that Resonates: You'll be part of a team delivering comprehensive clinical services, making a tangible difference in the lives of countless individuals. From cutting‑edge diagnostics to life‑changing treatments, your expertise will directly contribute to improved health outcomes.
• A Culture of Growth and Innovation: We don't just practice medicine; we advance it.
• Shaping the Future of Healthcare: DHMG is deeply invested in preparing tomorrow's healthcare providers. We seamlessly blend clinical services with translational and bench research, creating a dynamic environment that augments medical education for residents and students.
• Values-Driven Mission: We are united by a powerful set of principles. If you are deeply committed to social justice, health equity, and are prepared to deliver care in new, innovative ways, your values align perfectly with ours. We believe that everyone, regardless of background, deserves access to high‑quality healthcare, and we actively work to make that a reality.
• A Supportive and Collaborative Environment: We believe in building a strong, inclusive team where everyone feels valued and respected.

Are you ready to transcend the ordinary and join a healthcare family where your skills are celebrated, your voice is heard, and your passion for healing finds its ultimate expression?

If you're eager to contribute to an organization that is making a profound difference, where innovation meets compassion, and where your commitment to social justice and health equity will be not just welcomed, but celebrated – then Dignity Health Medical Group is waiting for you.

Pay Range

$19.01 - $26.85 /hour