Patient Services Rep MA

Dignity Health; Phoenix (AZ); On-site; USD 26,188 - 33,393; Full time

Job summary

A leading healthcare organization in Phoenix is seeking a Patient Services Professional to manage patient experiences and clinic operations. The role involves handling customer service inquiries, scheduling appointments, and processing sensitive information while ensuring efficiency and accuracy. Candidates should possess strong communication and organizational skills, with a minimum of two years' experience in a patient-focused environment. The position offers a competitive pay range of $19.01 - $24.24 per hour.

Qualifications

• High School Graduate or GED required.
• Satisfactory completion of a formal Medical Assistant program or military training.
• Minimum of two years experience in a patient-focused healthcare environment.

Responsibilities

• Manage patient appointments and provide information efficiently.
• Train new members on departmental processes and services.
• Communicate complex exam preparatory instructions to patients.

Skills

Communication

Attention to detail

Organizational skills

System proficiency

Education

High School Graduate or GED

Formal Medical Assistant program

Job description

Job Summary and Responsibilities

As our Patient Services Professional, you will be the welcoming voice and central administrative support, ensuring seamless patient experiences and efficient clinic operations through diverse engagements.

Every day, you will expertly manage phone customer service, distribute communications, and handle patient information like demographics, insurance verification, and appointment scheduling. You'll also process referrals, authorizations, pre-registrations, and other clerical tasks, adapting to clinic needs while responsibly handling sensitive data.

To be successful in this role, you will possess exceptional communication, meticulous attention to detail, strong organizational skills, and system proficiency. Your proactive service, adaptability, and responsible handling of information are crucial for patient care and clinic goals.

• Schedule and register patient appointments and/or provide information for other requests (e.g., addresses/directions, phone numbers, hours of operations, other departments, such as billing, etc.). Process all phone, fax, email, and other communication channel requests with an emphasis on efficiency and accuracy.
• As appropriate, train and handle onboarding of new members to departmental standard operating processes, explanation of available services, tools, resources, and availability of providers.
• Update patients of the status of their referral or authorizations.
• Answers, screens, and processes a high volume of incoming calls in a professional manner. Directs patient access to the practice by scheduling and canceling patient appointments for multiple providers.
• Utilizes and adheres to a phone script, clinical decision trees and scheduling criteria following department guidelines. Uses independent knowledge within scope of knowledge and training to determine the type of appointment needed and urgency to schedule the patient to the appropriate provider or route the call to the appropriate resource.
• Communicates, to patients and internal and external ordering physicians' offices, complex exam preparations instructions including, but not limited to, appointment arrival expectations, necessary documents requirements, outstanding balances, estimated co-pays, and other necessary preparations instructions in a courteous manner.

Job Requirements

• High School Graduate, upon hire or
• High School GED, upon hire and
• Satisfactory completion of a formal Medical Assistant program or military training that is equivalent to an accredited Medical Assistant program, upon hire and
• Minimum of two (2) years experience in a patient-focused healthcare environment OR high volume multichannel contact center and
• Experience with computer systems, including office windows based programs and web based applications

Preferred

• Certified Medical Assistant AAMA, upon hire

Where You'll Work

Hello humankindness Dignity Health Medical Group is the employed physician group of Dignity Health Arizona. Dignity Health Medical Group (DHMG) employs approximately 200 providers and 500 support staff that cover a wide variety of specialties. The medical group has had tremendous success over the past few years and now provides more than 73 subspecialty services. The physicians provide clinical services in their areas of specialty and many serve in pivotal academic, research and leadership roles. DHMG is also heavily involved in preparing tomorrow's healthcare providers. DHMG has 84 medical school students and approximately 200 residents and fellows throughout the 25 academic programs. Clinical services are complemented with translational and bench research to augment medical education for residents and students. The mission of Dignity Health Medical Group is consistent with Dignity Health's mission and St. Joseph's guiding principles with a focus on innovative clinical care and the pursuit of excellence through scholarly activities. As part of the Dignity Health hospital system, DHMG has full access to the staff and all facilities on our hospital campuses. This unique relationship with our hospital allows Dignity Health Medical Group to provide its patients with state-of-the-art patient services including care of the poor and disenfranchised. Look for us on Facebook and follow us on Twitter. For the health of our community ... we are proud to announce that we are a tobacco-free campus

Pay Range

$19.01 - $24.24 /hour