Manager Clinic Operations

Dignity Health; Gilbert (AZ); On-site; USD 62,000 - 92,000; Full time

Job summary

Dignity Health Medical Group seeks a Clinic Manager in Gilbert, AZ to lead a dedicated clinical team in delivering exceptional patient care and ensuring regulatory compliance. You will guide staffing, budgeting, and service standards while advocating for staff development and patient experience excellence.

You will coordinate workload priorities, coach staff on service excellence, and oversee revenue-cycle activities to align with operational goals.

Qualifications

• Bachelor's degree or five years related experience in lieu of the degree.
• Two years supervisory experience.
• Three years experience in a related field.
• Working knowledge of community clinic/health center operations.

Responsibilities

• Participates in work groups, teams, task forces and committees to support ongoing improvement in clinic operations.
• Supports processes to enhance customer service and coaching to staff for service excellence.
• Assists in determining workload priorities and supports staff training and development.
• Manages revenue cycle with provider schedules and balances visits/services with revenue requirements.
• Oversees Gilbert, Maricopa & Queen Creek Family Practices.

Skills

Supervisory experience

Leadership

Regulatory awareness

Customer service

Education

Bachelor's degree or 5 years related experience

Job description

Job Summary And Responsibilities

As our Clinic Manager, you will be a visionary leader, setting the standard for exceptional patient care and empowering our teams to achieve unparalleled clinical excellence.

Job Summary And Responsibilities

As our Clinic Manager, you will be a visionary leader, setting the standard for exceptional patient care and empowering our teams to achieve unparalleled clinical excellence.

Every day, you will inspire and lead a dedicated clinical team (nurses & aides) to prioritize patient needs, maintaining rigorous oversight of regulatory compliance, staffing, and fiscal health. You'll passionately advocate for your team, translating their insights into actionable strategies that uplift both staff and patient experiences.

To thrive in this pivotal role, you will embody confident leadership, master tough conversations with grace, and excel as an educator at heart. Your exceptional communication will transform every interaction into a powerful opportunity to elevate understanding and drive our shared mission for superior patient outcomes.

• Participates in work groups, teams, task forces and committees to support ongoing improvement in clinic operations. Provides value-added and productive input and expertise to drive continual improvement, support standardization and streamlining and to resolve ongoing patient care issues.


• Supports the established processes and systems to enhance customer service. Provides coaching to staff to enhance customer service skills and ensure patients and internal employees and providers receive excellent customer service. Ensures a safe environment for patients, staff, providers and visitors, and operates clinic in compliance with all legal, regulatory and Dignity Health requirements impacting areas of responsibilities.


• Assists in determining the workload priorities to enable timely completion of tasks. Supports the ongoing technical and professional training and development of staff to enhance clinic and individual performance and staff career growth. Monitors work performance of staff and providers and supports necessary training and coaching.


• Assists in managing the revenue cycle. With adequate management of template (i.e., provider schedules), balances number of visits/services with operational revenue requirements. Supports the management of supply costs, tracks inventory usage, using purchasing information management systems, including maintaining staffing levels that adhere to labor standards and effectively controlling staff premium pay.


• Oversees Gilbert, Maricopa & Queen Creek Family Practices

Required

Job Requirements

• Bachelors Degree or five (5) years of job related experience in lieu of the degree


• Two (2) years Supervisory experience

• Three (3) years experience in a related field


• Working knowledge of community clinic/health center operations

Where You'll Work

Hello Humankindness

Where Your Passion Meets Purpose: Join Dignity Health Medical Group

Are you a healthcare professional who believes that every patient deserves not just treatment, but unwavering compassion? Do you envision a world where healthcare isn't just a service, but a fundamental right, delivered with integrity and innovation? If so, then Dignity Health Medical Group (DHMG) is where your career finds its true calling.

At Dignity Health Medical Group, you're not just filling a role; you're becoming an architect of healthier communities. We are the employed physician group of Dignity Health Arizona, and our success isn't just measured in numbers, but in the lives we touch and the advancements we champion.

Here's what sets us apart and why you belong with us:

• Impact that Resonates: You'll be part of a team delivering comprehensive clinical services, making a tangible difference in the lives of countless individuals. From cutting-edge diagnostics to life-changing treatments, your expertise will directly contribute to improved health outcomes.


• A Culture of Growth and Innovation: We don't just practice medicine; we advance it.


• Shaping the Future of Healthcare: DHMG is deeply invested in preparing tomorrow's healthcare providers. We seamlessly blend clinical services with translational and bench research, creating a dynamic environment that augments medical education for residents and students.


• Values-Driven Mission: We are united by a powerful set of principles. If you are deeply committed to social justice, health equity, and are prepared to deliver care in new, innovative ways, your values align perfectly with ours. We believe that everyone, regardless of background, deserves access to high-quality healthcare, and we actively work to make that a reality.


• A Supportive and Collaborative Environment: We believe in building a strong, inclusive team where everyone feels valued and respected.

Are you ready to transcend the ordinary and join a healthcare family where your skills are celebrated, your voice is heard, and your passion for healing finds its ultimate expression?

If you're eager to contribute to an organization that is making a profound difference, where innovation meets compassion, and where your commitment to social justice and health equity will be not just welcomed, but celebrated – then Dignity Health Medical Group is waiting for you.

Pay Range

$45.26 - $67.32 /hour