Specialist On Field Operations

Dick's Sporting Goods; Tempe (AZ); On-site; USD 30,000 - 45,000; Full time

Job summary

DICK'S Sporting Goods in Tempe, Arizona, is looking for a Specialist - On Field Operations who will deliver outstanding athlete experiences and engage with athletes effectively. This role involves training team members and ensuring efficient operations while maintaining a customer-friendly environment.

The ideal candidate will have 1-3 years of experience and a high school diploma or equivalent. Join the team at DICK'S Sporting Goods and contribute to creating a world-class shopping experience.

Qualifications

• 1-3 years of experience in a relevant field.
• Previous experience in retail or customer-facing roles preferred.

Responsibilities

• Deliver outstanding athlete experiences by engaging athletes and understanding their needs.
• Assist with onboarding and training of new team members.
• Ensure efficient process execution with an athlete-first mindset.
• Uphold company merchandising and presentation standards.
• Promote customer participation in company programs.
• Create an inclusive store environment.

Education

High School Diploma or Equivalent

Job description

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today!

Overview

Sport inspires us. Innovation drives us. Come Win With Us at DICK'S Sporting Goods as part of a team that redefines what's possible.

Whether you live for sport or cozy fashion, you'll love building your career at DICK'S. It's more than a job - it's a chance to be part of a team where you're welcomed, supported, and empowered from day one. In our stores, you'll make a real difference by delivering exceptional experiences to athletes of all abilities. If you're coachable, accountable, collaborative, and trustworthy, this is the place for you. Win with us every time you step onto the floor.

Support a seamless athlete experience by executing key on-floor processes including merchandising, pricing, and product availability. As a Specialist - On Field Operations, you will combine operational expertise with an athlete-first mindset to ensure the store delivers a consistent, high-quality experience. Be part of a team that brings discipline, energy, and service together.

Job Duties & Responsibilities

• Delivers an outstanding athlete experience by proactively engaging athletes to understand their shopping needs and create a world-class athlete experience and providing clear, accurate, and knowledgeable information about products and assortment. Anticipates the needs of the athlete; actively drives sales through product and services recommendations and a deep understanding of athlete needs.
• Assists with onboarding and training of new and existing team members (as subject matter expert of their area of the store), focusing on best practices, expectational selling skills, and key operational processes. Serves as a go-to expert in designated process categories, ensuring smooth execution and high productivity.
• Demonstrates efficiency and effectiveness in process execution while maintaining an athlete-first mindset; ensures products are ready for athletes to purchase and athletes are engaged when, where, and how they want.
• Upholds company merchandising and presentation standards by following established floor set plans, signage requirements, price changes, inventory presentation, replenishment standards, etc.
• Promotes and drives customer participation in company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
• Creates a store environment where everyone, both teammates and athletes, are always welcome and treated with respect. Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures, as well as to laws/guidelines of external governing entities.

Qualifications

• High School Diploma or Equivalent
• 1-3 years of experience
• Previous retail or customer-facing experience preferred