Specialist On Field Operations

Dick's Sporting Goods; Nashua (NH); On-site; USD 30,000 - 45,000; Full time

Job summary

DICK'S Sporting Goods in Nashua, New Hampshire is seeking a Specialist - On Field Operations to deliver an outstanding athlete experience. This role requires engaging with athletes, understanding their needs, and ensuring products are readily available.

The ideal candidate will possess a high school diploma and 1-3 years of experience, preferably in retail. Join a team that values collaboration, respect, and customer service excellence.

Qualifications

• 1-3 years of retail or customer-facing experience preferred.

Responsibilities

• Deliver an outstanding athlete experience by understanding shopping needs.
• Assist in onboarding and training new team members.
• Ensure products are ready for purchase with athlete engagement.
• Uphold merchandising and presentation standards.
• Promote customer participation in company programs.
• Create a respectful store environment for all.

Skills

Customer engagement

Sales expertise

Team collaboration

Product knowledge

Education

High School Diploma or Equivalent

Job description

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today!

Overview

Sport inspires us. Innovation drives us. Come Win With Us at DICK'S Sporting Goods as part of a team that redefines what's possible.

Whether you live for sport or cozy fashion, you'll love building your career at DICK'S. It's more than a job - it's a chance to be part of a team where you're welcomed, supported, and empowered from day one. In our stores, you'll make a real difference by delivering exceptional experiences to athletes of all abilities. If you're coachable, accountable, collaborative, and trustworthy, this is the place for you. Win with us every time you step onto the floor.

Support a seamless athlete experience by executing key on-floor processes including merchandising, pricing, and product availability. As a Specialist - On Field Operations, you will combine operational expertise with an athlete-first mindset to ensure the store delivers a consistent, high-quality experience. Be part of a team that brings discipline, energy, and service together.

Job Duties & Responsibilities

• Delivers an outstanding athlete experience by proactively engaging athletes to understand their shopping needs and create a world-class athlete experience and providing clear, accurate, and knowledgeable information about products and assortment. Anticipates the needs of the athlete; actively drives sales through product and services recommendations and a deep understanding of athlete needs.
• Assists with onboarding and training of new and existing team members (as subject matter expert of their area of the store), focusing on best practices, expectational selling skills, and key operational processes. Serves as a go-to expert in designated process categories, ensuring smooth execution and high productivity.
• Demonstrates efficiency and effectiveness in process execution while maintaining an athlete-first mindset; ensures products are ready for athletes to purchase and athletes are engaged when, where, and how they want.
• Upholds company merchandising and presentation standards by following established floor set plans, signage requirements, price changes, inventory presentation, replenishment standards, etc.
• Promotes and drives customer participation in company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
• Creates a store environment where everyone, both teammates and athletes, are always welcome and treated with respect. Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures, as well as to laws/guidelines of external governing entities.

Qualifications

• High School Diploma or Equivalent
• 1-3 years of experience
• Previous retail or customer-facing experience preferred