Specialist, Office Services

American Airlines; West Mifflin (Allegheny County); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k) program

Employee discounts

Job summary

American Airlines is seeking an Office Services Specialist to coordinate mail and printing operations across multiple locations. You will lead service activities, monitor production, and develop reports to optimize costs.

The role requires strong analytical and project management skills, with experience in print/mail systems and vendor coordination. Flexible hours and a fast-paced environment are part of the job, supporting budgeting and process improvements.

Qualifications

• High school diploma or GED required.
• 3 years of experience in office services, administrative operations, print services, mail services, facilities support, or related field.
• Ability to work flexible hours as business needs require.

Responsibilities

• Coordinate daily mail services and printing operations for designated office locations.
• Lead Office Services activities, providing guidance and support on operational processes and service standards.
• Monitor and track print production activities to ensure quality and alignment with business needs.
• Develop, maintain, and distribute operational reports related to print impressions, usage trends, and costs.
• Analyze printing and mail service data to identify opportunities for process improvements and cost optimization.
• Manage inventory levels for printing supplies and office service materials.
• Coordinate the ordering, receipt, and distribution of printing supplies with inventory controls.
• Partner with internal stakeholders and vendors to resolve service issues and ensure timely delivery.
• Support budgeting and expense tracking by monitoring printing-related expenditures.
• Maintain documentation of office services procedures and updates.
• Assist with implementation of new office services initiatives and technologies.

Skills

Analytical thinking

Team collaboration

Project management

Time management

Attention to detail

Microsoft Office

Vendor management

Office services

Education

Bachelor's degree in Business Administration or related field

High school diploma or GED

Tools

Print management systems

Mail tracking systems

Inventory management tools

Job description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

The Specialist, Office Services plays a key role in supporting efficient workplace operations for American Airlines by coordinating mail services, print operations, and office support activities across multiple locations. This position serves as a subject matter resource for office services processes, helping ensure timely service delivery, operational effectiveness, and accurate reporting while contributing to a positive experience for Team Members and business partners.

What You'll Do

• Coordinate daily mail services and printing operations for designated office locations, including Charlotte (CLT) and Pittsburgh (PIT).
• Serve as a lead resource for Office Services activities, providing guidance and support on operational processes and service standards.
• Monitor and track print production activities to ensure quality, efficiency, and alignment with business needs.
• Develop, maintain, and distribute operational reports related to print impressions, usage trends, and associated costs.
• Analyze printing and mail service data to identify opportunities for process improvements and cost optimization.
• Manage inventory levels for printing supplies and office service materials, ensuring adequate stock is available to support operations.
• Coordinate the ordering, receipt, and distribution of printing supplies while maintaining appropriate inventory controls.
• Partner with internal stakeholders and vendors to resolve service issues and ensure timely delivery of office services.
• Support budgeting and expense tracking activities by monitoring printing-related expenditures and providing reporting insights.
• Maintain documentation of office services procedures, operating guidelines, and process updates.
• Assist with implementation of new office services initiatives, technologies, and operational enhancements.
• Ensure compliance with company policies, procedures, and records management requirements.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• High school diploma or GED.
• 3 years of experience in office services, administrative operations, print services, mail services, facilities support, or a related field.
• Ability to work flexible hours as business needs require.

Preferred Qualifications- Education & Prior Job Experience

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Experience supporting corporate office services operations in a large organization.
• Experience working with print management systems, mail tracking systems, or inventory management tools.
• Experience creating dashboards, metrics reporting, and cost analysis.
• Knowledge of vendor management and purchasing processes.
• Experience identifying and implementing process improvement opportunities.

Skills, Licenses & Certifications

• Clear and strategic thinker with strong research skills, ability to analyze and understand complex topics
• Collaborative, positive individual able to form productive relationships across the company
• Highly motivated individual with a strong work ethic
• Superior project management skills, including ability to develop plans and meet deadlines
• Ability to shift priorities, achieve goals and meet deadlines in a fast-paced, dynamic work environment
• Exceptional organizational skills and attention to detail
• Proficiency with Microsoft Office
• Knowledge of High-speed duplicating and finishing equipment
• Knowledge of US mail and shipping regulations/requirements

What You'll Get

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.