Specialist (NYS Testing Department) 1026-0002

Jefferson-Lewis-Hamilton-Herkimer-Oneida BOCES; Buffalo (NY); On-site; USD 60,000 - 81,000; Full time

Job summary

Erie 1 BOCES in West Seneca, NY seeks a Specialist for the NYS Testing team. You will assist districts with state testing, learn and document testing processes, and provide customer service by handling emails and calls. You will liaise with internal teams and participate in statewide testing meetings and conferences.

The role requires presenting training materials, coordinating with coordinators and managers, and supporting data reporting and system enhancements as needed.

Qualifications

• Bachelor's degree in information technology or related field with four years of IT experience delivering training for users of information technology.
• Equivalent combination of training and experience as defined by (A) and (B).

Responsibilities

• Respond to district emails and phone calls; troubleshoot data reporting issues.
• Develop and deliver district-wide training presentations on state testing processes.
• Coordinate with NYS Testing team, attendees, and district personnel; communicate requirements.

Skills

Analytical skills

Organizational skills

Communication skills

Problem-solving

Attention to detail

NY state testing experience

Nextera experience

Education

Bachelor's degree (IT or related)

Associate's degree + 7 years IT experience

Tools

Nextera

Job description

Location: Erie1 BOCES
Technology Services
TS Test Scoring
E1B Education Campus
West Seneca, NY

Hours: 8:00AM – 4:00PM

Annual Salary: $70,378

Annual Education Stipends: $500 for Bachelors Degree or
$1500 for Masters Degree

Erie 1 BOCES plays a significant role in coordinating state testing for students in Western NY schools (e.g., Regents exams). The NYS Testing department has an immediate opening for a Specialist to join their team. The Specialist of the NYS Testing team works closely with the Coordinator and other team members to assist districts with state testing; learn and document the current testing processes; provide customer service to school districts by responding to emails and phone calls; investigate and troubleshoot data reporting issues; develop and conduct presentations for small and large groups; communicate state testing requirements to school district personnel via training presentations and emails; communicate and collaborate with technical staff and other internal teams; act as a liaison among NYS testing departments, Erie 1 BOCES, and school districts; participate in statewide testing meetings and conferences.

Job Responsibilities:

Customer Relations

• 1. Acts as contact point between school district personnel and the Regional Information Center for assigned software services
• 2. Responds to user problems and tracks a problem's path to resolution
• 3. Provides informational materials to users and assists Coordinator and/or Manager in the development of newsletter articles
• 4. Organizes, prepares for and facilitates user meetings
• 5. Initiates communication as needed
• 6. Researches and responds to any questions or problems from districts
• 7. Prepares or assists in preparation of user documentation
• 8. Prepares necessary correspondence to school district personnel

Training and Consultation

• 1. Evaluates district needs and develops requirements and timelines for software implementations, taking into consideration prescribed NYS School Management practices, reporting requirements and individual school district policies
• 2. Provides district training, one on one, small group and large group for all assigned services
• 3. Provides training for internal support staff in the concepts of assigned applications, as needed
• 4. Assists Coordinator and/or Manager with district consultation
• 5. Attends local and regional vendor-sponsored user meetings and conferences

Internal Duties

• 1. Exercises an ongoing membership role and an occasional leadership role on the assigned team
• 2. Provides backup for internal support staff, as needed
• 3. Initiates maintenance and enhancement requests for assigned applications; tests and implements changes, as needed
• 4. Communicates with vendor the need for application enhancements desired by users
• 5. Keeps abreast of State Education Department and other appropriate agency guidelines and prescribed practices
• 6. Prepares schedules/calendars for processing of application services where appropriate
• 7. Informs Coordinator and/or Manager of deviations from approved schedules

Other Duties

• 1. Assists in planning and testing for disaster recovery
• 2. Researches, develops, and tests emerging software
• 3. Assists in the gathering and summarizing of information useful in budget preparation
• 4. Assists with data warehousing initiatives, as appropriate
• 5. Other duties may be assigned that are relevant to the civil service job description for this title

Special Notes:

When responding to or inquiring about this Notice of Vacancy, please refer to the Posting Number noted above. Requests for reasonable accommodations at the interview under the Americans with Disabilities Act must be submitted in writing to the ADA Coordinator (Director, Human Resources) at least 48 hours prior to the interview.

PLEASE NOTE- Erie 1 BOCES has transitioned COMPLETELY to the RecruitFront platform for all open positions. Once you complete your application within the system, you will be able to apply for any vacant positions within the District in the future.

Minimum Civil Service Qualifications:

Must hold permanent status as a Senior Training Coordinator;OR;Must be reachable on current Senior Training Coordinator Civil Service list; OR; Must meet minimum qualifications for provisional appointment as follows:

A) Graduation from a regionally accredited or New York State registered college or university with a Bachelor's degree and four (4) years of information technology experience involving the development, coordination and delivery of services, which included on-going tasks in planning, coordinating and conducting training programs for users of information technology; OR;

B) Graduation from a New York State Registered college or university with an Associate's degree and seven (7) years of information technology experience involving the development, coordination and delivery of systems development services, at least two (2) years of which included on-going tasks in planning, coordinating and conducting training programs for users of information technology; OR;

C) An equivalent combination of training and experience as defined by the limits of (A) and (B).

Additional Qualifications:

• Strong analytical, organizational, and communication skills.
• Problem-solving skills and attention to detail.
• Experience with New York State testing or knowledge of New York State Education Department regulations is a plus.
• Experience using Nextera to administer 3-8 CBT assessments is a plus.

APPLICATIONS WILL BE ACCEPTED THROUGH OCTOBER 19, 2026