Specialist, Multi-Site Leasing

Harbor Group Management; Indianapolis (IN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental & Vision Plans

401(k) Plan with Employer Matching

Paid Time Off (PTO) & 10+ Paid Health

Paid Parental Leave

Tuition Reimbursement

Volunteer & Community Service

Job summary

Harbor Group Management Co. is seeking a Multi-site Leasing Specialist to drive occupancy across our multifamily communities. You will show apartments, qualify prospects, process applications, and coordinate marketing efforts to attract residents.

You will support the Property Manager, maintain applicant and resident records in Yardi/OneSite, and engage in local networking to sustain high occupancy and strong financial performance.

Qualifications

• The candidate has property management leasing experience and is customer-service oriented.
• Experience using property management software such as Yardi or OneSite is preferred.
• Strong organizational and communication skills with the ability to manage multiple tasks.

Responsibilities

• Greet prospects, conduct tours, and lease apartments.
• Qualify leads, process applications, and run background/credit checks.
• Ensure units are ready for occupancy and coordinate with maintenance.
• Prepare lease documents and execute move-in packages.
• Develop marketing plans to drive traffic and occupancy.
• Promote the community via digital platforms and local networking.
• Maintain knowledge of market conditions and rental rates.
• Support resident retention with responsive service and follow-ups.
• Assist with rent collection and administrative tasks as needed.
• Maintain accurate records using property management software.

Skills

Leasing

Customer service

Marketing coordination

Property management software

Microsoft Office

Social media

Communication

Education

High School Diploma

Tools

Yardi

OneSite

Job description

Multi-site Leasing Specialist

Job Title: Multi-site Leasing Specialist

Division: Multifamily

Status: Non-Exempt

JOB SUMMARY:

The Leasing Specialist is responsible for driving occupancy and resident satisfaction in a multi-family community. This role includes showing and leasing apartments to prospective residents, coordinating marketing initiatives, assisting in resident retention efforts, and supporting the Property Manager in daily operations to ensure a positive living experience and strong financial performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet prospective residents, conduct property tours, and showcase available apartments and amenities.
• Qualify leads, process rental applications, run background and credit checks, and prepare lease documents.
• Ensure units are move-in ready by inspecting them before occupancy and coordinating outstanding items with maintenance.
• Execute lease agreements and move-in packages, ensuring a smooth onboarding process for new residents.
• Design and implement short- and long-term marketing plans to generate traffic and maintain occupancy.
• Promote the community via digital platforms such as Craigslist, Facebook, and email campaigns.
• Coordinate resident referral programs, employer outreach, and participate in local networking efforts.
• Maintain up-to-date knowledge of market conditions, competitor properties, rental rates, and trends.
• Support resident retention through excellent customer service and timely response to questions, complaints, and maintenance needs.
• Conduct follow-up communication with prospects and new residents to ensure satisfaction.
• Participate in lease renewal efforts by preparing renewal documents, engaging with residents, and finalizing lease extensions.
• Maintain accurate records of prospect and resident interactions using property management software (e.g., Yardi, OneSite).
• Keep guest cards updated and perform follow-ups on all leads.
• Assist with rent collection, manage delinquent accounts, and support administrative tasks as assigned by the Property Manager.
• Ensure leasing office and tour path are presentable and meet show standards at all times.

QUALIFICATIONS

• High School Diploma or equivalent.
• Leasing Specialist in property management industry experience required.
• Proficient with Microsoft Office and Property Management software experience is a must.
• Experience utilizing social media (Facebook, Instagram, etc.) is preferred.
• Excellent organizational and communication skills with the ability to manage multiple tasks and deadlines in a fast-paced environment.
• Strong attention to detail, problem-solving skills, and the ability to work independently or as part of a team.
• Must be customer-service oriented with the ability to interact professionally with residents and vendors.
• Flexibility to work weekends if required by the property.
• Valid driver's license required (for operating golf carts if applicable).

WHAT WE OFFER:

• Competitive Salaries & Bonuses
• Medical, Dental & Vision Plans
• 401(k) Plan with Employer Matching Contributions
• Paid Time Off (PTO) & 10+ Paid Holidays
• Paid Parental Leave
• Paid Birthday Off (Multifamily)
• Flexible Spending Accounts
• Company-Paid Long-Term Disability
• Company-Paid Life Insurance
• Short-Term Disability
• Health Savings Account with Employer Contributions
• Pre-Tax Commuter Benefit (Corporate)
• Wellness Perks
• FinFit Financial Wellness Program
• Legal Resources
• Employee Apartment Discount
• Employee Referral Program
• Employee Assistance Program
• Tuition Reimbursement
• Insta Pay Eligible
• Volunteer & Community Service Opportunities
• Employee Recognition & Awards

Benefit eligibility will be determined at the time of hire. Eligibility for certain benefits may vary based on position, location, hours worked, and other qualifying criteria.

Veteran Friendly

Harbor Group Management is proudly an Equal Opportunity Employer EOE/M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.