Specialist, Middle Office Client Services

Franklin Templeton; New York (NY); On-site; USD 95,000 - 112,000; Full time

Benefits offered by this job

Competitive compensation

401(k) plan with company match

Career development opportunities

Job summary

Franklin Templeton is seeking a Middle Office – Client Services Associate in New York to support daily management of client portfolios, monitor cash activity, and ensure accurate cash reporting across fixed income strategies. You will coordinate cash movements, resolve discrepancies, and liaise with Trading, Portfolio Management, Operations, and custodians to deliver timely solutions.

A 2–4 year background in investment operations is preferred, with strong Excel skills.

Qualifications

• Bachelor's degree in Finance, Accounting, Business, Economics, or related field.
• 2–4 years of experience in investment operations, middle office, cash management, client services, or a related financial services environment.
• Working knowledge of fixed income products (Treasuries, corporates, MBS, EM debt, munis, high yield, money market).
• Strong analytical, organizational, and problem-solving skills.
• Excellent verbal and written communication with ability to build relationships across groups.
• Ability to manage competing priorities in a fast-paced environment.
• High attention to detail and accuracy.

Responsibilities

• Perform daily cash reconciliations for fixed income portfolios using information from external custodians.
• Monitor daily cash balances and communicate projected cash positions to Portfolio Managers and Fixed Income Traders.
• Coordinate cash movements and ensure timely communication with internal teams and external counterparties.
• Investigate and resolve cash breaks, reconciliation discrepancies, and other operational issues.
• Liaise between Trading, Portfolio Management, Investment Operations, and external custodians to resolve issues.
• Support trade settlement activities and ensure accurate processing of cash-related transactions.
• Maintain relationships with internal partners and external service providers to ensure timely resolution.
• Participate in process improvements and special projects to enhance efficiency.
• Contribute to a collaborative team environment while meeting daily deadlines and accuracy.

Skills

Analytical

Organizational skills

Problem-solving

Verbal & written communication

Education

Bachelor's degree in Finance/Accounting/Economics/Business

Tools

InvestOne

SmartStream

Bloomberg

Alladin

Job description

At Franklin Templeton, we believe success is built through powerful partnerships. As a forward thinking asset manager, we build dynamic relationships with clients, understand their goals, and navigate complex markets together. We leverage cutting edge strategies and deep insights to unlock opportunities for long term wealth creation. Our talented, global teams bring expertise that is both broad and unique.

From our welcoming, inclusive, and supportive culture to our globally diverse business, we offer opportunities not only to help you reach your potential, but also to contribute to our clients’ success.

At Franklin Templeton, we’re driving our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring expertise that’s both broad and unique. From our welcoming, inclusive, and flexible culture to our global and diverse business, we offer opportunities not only to help you reach your potential but also to contribute to our clients’ achievements.

Come join us in delivering better outcomes for our clients around the world!

What is the Middle Office – Client Services group responsible for?

The Middle Office – Client Services team serves as a critical link between Portfolio Management, Trading, Operations, and external custodians to support the daily management of client portfolios. This team is responsible for monitoring cash activity, facilitating cash movements, resolving operational issues, and ensuring accurate cash reporting across a broad range of fixed income investment strategies.

Working in a fast-paced environment, the team partners with internal stakeholders and external service providers to help ensure the smooth execution of day-to-day investment operations while delivering a high level of service to both internal and external clients.

What are the ongoing responsibilities of a Middle Office – Client Services Associate?

• Perform daily cash reconciliations for fixed income portfolios using information received from external custodians.
• Monitor daily cash balances and communicate projected cash positions to Portfolio Managers and Fixed Income Traders.
• Coordinate cash movements while ensuring timely communication with internal teams and external counterparties.
• Investigate and resolve cash breaks, reconciliation discrepancies, and other operational exceptions.
• Serve as a liaison between Trading, Portfolio Management, Investment Operations, and external custodians to resolve outstanding issues.
• Support trade settlement activities and ensure accurate processing of cash-related transactions.
• Maintain strong relationships with internal business partners and external service providers to ensure timely issue resolution.
• Participate in process improvement initiatives and assist with special projects designed to enhance operational efficiency.
• Contribute to a collaborative team environment while meeting daily deadlines and maintaining a high level of accuracy.

What qualifications, skills, and experience would help someone succeed in this role?

Required Qualifications

• Bachelor's degree in Finance, Accounting, Business, Economics, or a related field.
• 2–4 years of experience in investment operations, middle office, cash management, client services, or a related financial services environment.
• Working knowledge of fixed income products, including Treasuries, Corporate Bonds, Mortgage-Backed Securities, Emerging Markets Debt Municipal Securities, and High Yield securities Money Market Securities.
• Strong analytical, organizational, and problem-solving skills.
• Excellent verbal and written communication skills with the ability to build relationships across multiple business groups.
• Ability to manage competing priorities in a fast-paced, deadline-driven environment.
• High attention to detail with a commitment to accuracy.

Preferred Qualifications

• Experience working with investment accounting or portfolio management platforms such as InvestOne or SmartStream.
• Familiarity with Bloomberg, Alladin, and custody bank platforms.
• Advanced proficiency in Microsoft Excel and other Microsoft Office applications.
• Experience supporting institutional investment management or fixed income portfolios.

What makes Franklin Templeton unique?

At Franklin Templeton, you'll join a global investment management organization dedicated to helping clients achieve better outcomes through expertise, innovation, and collaboration. We believe diverse perspectives strengthen our business and foster an inclusive culture where employees are encouraged to grow their careers, share ideas, and make meaningful contributions.

We offer competitive compensation, comprehensive benefits, professional development opportunities, and a flexible work environment designed to support our employees' success both personally and professionally.

Compensation Range:

Franklin Templeton offers employees a competitive and valuable range of total rewards—monetary and non-monetary — designed to support their well-being and recognize their time, talents, and results. Along with base compensation, employees are eligible for an annual discretionary bonus, a 401(k) plan with a generous match, and recognition rewards. We also offer a comprehensive benefits package, which includes a range of competitive healthcare options, insurance, and disability benefits, employee stock investment program, learning resources, career development programs, reimbursement for certain education expenses, paid time off (vacation / holidays / sick / leave / parental & caregiving leave / bereavement / volunteering / floating holidays) and a motivational wellbeing program. We expect the annual salary for this position to range between $95,000-$112,000 depending on location and level of relevant experience, plus discretionary bonus.

#MID_SENIOR_LEVEL

At Franklin Templeton, we believe your benefits should support your life, your goals, and your future. That’s why we offer a comprehensive Total Rewards package designed to help you thrive both personally and professionally.

Highlights Of Our Benefits Include

• Paid Time Off: Three weeks of PTO in your first year
• Health Coverage: Competitive medical, dental, and vision insurance to support your well-being
• Retirement Savings: 401(k) plan with an 85% company match on pre-tax and/or Roth contributions, up to IRS limits
• Equity & Investing: Employee Stock Investment Plan (ESIP) with discounted share purchase opportunities
• Learning Education Assistance Program (LEAP): To support your ongoing growth and career advancement
• Employee Investment Benefits: Opportunity to purchase company funds with no sales charge

Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.