Specialist, Middle Office Client Services

Franklin Templeton Investments; New York (NY); On-site; USD 95,000 - 112,000; Full time

Benefits offered by this job

PTO

Health insurance

401(k) match

Educational assistance

Employee stock plan

Job summary

Franklin Templeton Investments is seeking a Specialist, Middle Office Client Services in New York City. This role ties together Portfolio Management, Trading, Operations, and custodians to manage daily client portfolios and cash activity.

You will monitor cash, resolve issues, and support settlement while delivering high service levels to institutional clients. Ideal candidates have 2–4 years in investment operations and strong knowledge of fixed income.

Qualifications

• Bachelor's degree in Finance, Accounting, Business, Economics, or related field.
• 2–4 years of experience in investment operations, middle office, cash management, or client services.
• Working knowledge of fixed income products (Treasuries, corporate bonds, MBS, EM debt, munis, high yield).
• Excellent verbal and written communication, with ability to build inter-group relationships.
• Ability to manage competing priorities in a fast-paced, deadline-driven environment.
• High attention to detail and commitment to accuracy.

Responsibilities

• Perform daily cash reconciliations for fixed income portfolios with external custodians.
• Monitor daily cash balances and communicate projected cash positions to PMs and traders.
• Coordinate cash movements and ensure timely communication with internal teams and counterparties.
• Investigate cash breaks and reconciliation discrepancies and resolve operational issues.
• Serve as liaison between Trading, PM, Operations, and custodians to resolve issues.
• Support trade settlements and ensure accurate cash-related processing.
• Maintain relationships with internal partners and external service providers to ensure timely resolution.
• Participate in process improvement initiatives and special projects to boost efficiency.

Skills

Analytical skills

Communication skills

Attention to detail

Time management

Relationship building

Education

Bachelor’s degree in Finance/Accounting/Business/Economics

Tools

InvestOne

SmartStream

Bloomberg

Aladdin

Job description

## Specialist, Middle Office Client ServicesApplylocations: New York City, New York, United States of Americatime type: Full timeposted on: Posted Todayjob requisition id: 868561At Franklin Templeton, we believe success is built through powerful partnerships. As a forward thinking asset manager, we build dynamic relationships with clients, understand their goals, and navigate complex markets together. We leverage cutting edge strategies and deep insights to unlock opportunities for long term wealth creation. Our talented, global teams bring expertise that is both broad and unique. From our welcoming, inclusive, and supportive culture to our globally diverse business, we offer opportunities not only to help you reach your potential, but also to contribute to our clients’ success. At Franklin Templeton, we’re driving our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring expertise that’s both broad and unique. From our welcoming, inclusive, and flexible culture to our global and diverse business, we offer opportunities not only to help you reach your potential but also to contribute to our clients’ achievements.Come join us in delivering better outcomes for our clients around the world!# **What is the Middle Office – Client Services group responsible for?**The Middle Office – Client Services team serves as a critical link between Portfolio Management, Trading, Operations, and external custodians to support the daily management of client portfolios. This team is responsible for monitoring cash activity, facilitating cash movements, resolving operational issues, and ensuring accurate cash reporting across a broad range of fixed income investment strategies.Working in a fast-paced environment, the team partners with internal stakeholders and external service providers to help ensure the smooth execution of day-to-day investment operations while delivering a high level of service to both internal and external clients.# **What are the ongoing responsibilities of a Middle Office – Client Services Associate?*** Perform daily cash reconciliations for fixed income portfolios using information received from external custodians.* Monitor daily cash balances and communicate projected cash positions to Portfolio Managers and Fixed Income Traders.* Coordinate cash movements while ensuring timely communication with internal teams and external counterparties.* Investigate and resolve cash breaks, reconciliation discrepancies, and other operational exceptions.* Serve as a liaison between Trading, Portfolio Management, Investment Operations, and external custodians to resolve outstanding issues.* Support trade settlement activities and ensure accurate processing of cash-related transactions.* Maintain strong relationships with internal business partners and external service providers to ensure timely issue resolution.* Participate in process improvement initiatives and assist with special projects designed to enhance operational efficiency.* Contribute to a collaborative team environment while meeting daily deadlines and maintaining a high level of accuracy.# **What qualifications, skills, and experience would help someone succeed in this role?*****Required Qualifications**** Bachelor's degree in Finance, Accounting, Business, Economics, or a related field.* 2–4 years of experience in investment operations, middle office, cash management, client services, or a related financial services environment.* Working knowledge of fixed income products, including Treasuries, Corporate Bonds, Mortgage-Backed Securities, Emerging Markets Debt Municipal Securities, and High Yield securities Money Market Securities.* Strong analytical, organizational, and problem-solving skills.* Excellent verbal and written communication skills with the ability to build relationships across multiple business groups.* Ability to manage competing priorities in a fast-paced, deadline-driven environment.* High attention to detail with a commitment to accuracy.***Preferred Qualifications**** Experience working with investment accounting or portfolio management platforms such as InvestOne or SmartStream.* Familiarity with Bloomberg, Alladin, and custody bank platforms.* Advanced proficiency in Microsoft Excel and other Microsoft Office applications.* Experience supporting institutional investment management or fixed income portfolios.# **What makes Franklin Templeton unique?**At Franklin Templeton, you'll join a global investment management organization dedicated to helping clients achieve better outcomes through expertise, innovation, and collaboration. We believe diverse perspectives strengthen our business and foster an inclusive culture where employees are encouraged to grow their careers, share ideas, and make meaningful contributions.We offer competitive compensation, comprehensive benefits, professional development opportunities, and a flexible work environment designed to support our employees' success both personally and professionally.**Compensation Range:** Franklin Templeton offers employees a competitive and valuable range of total rewards—monetary and non-monetary — designed to support their well-being and recognize their time, talents, and results. Along with base compensation, employees are eligible for an annual discretionary bonus, a 401(k) plan with a generous match, and recognition rewards. We also offer a comprehensive benefits package, which includes a range of competitive healthcare options, insurance, and disability benefits, employee stock investment program, learning resources, career development programs, reimbursement for certain education expenses, paid time off (vacation / holidays / sick / leave / parental & caregiving leave / bereavement / volunteering / floating holidays) and a motivational wellbeing program. We expect the annual salary for this position to range between $95,000-$112,000 depending on location and level of relevant experience, plus discretionary bonus.#MID\_SENIOR\_LEVEL#LI-Hybrid At Franklin Templeton, we believe your benefits should support your life, your goals, and your future. That’s why we offer a comprehensive Total Rewards package designed to help you thrive both personally and professionally. # **Highlights of our benefits include:** - **Paid Time Off**: Three weeks of PTO in your first year- **Health Coverage**: Competitive medical, dental, and vision insurance to support your well-being- **Retirement Savings**: 401(k) plan with an 85% company match on pre-tax and/or Roth contributions, up to IRS limits- **Equity & Investing**: Employee Stock Investment Plan (ESIP) with discounted share purchase opportunities- **Learning Education Assistance Program (LEAP)**: To support your ongoing growth and career advancement- **Employee Investment Benefits**: Opportunity to purchase company funds with no sales charge Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.### About UsWhen you become part of Franklin Templeton, you’ll join a company dedicated to progress. A company that doesn’t settle. One where we pursue our ambitions with energy and persistence. That’s why it’s so important that we empower and encourage the progress of our employees. From our welcoming, inclusive, and flexible culture – to our global and diverse business, we provide opportunities to help you reach your potential while contributing to ours.At Franklin Templeton, we embrace individual differences and value experience and perspectives brought by talent from around the world. And, although we are all different, we all have one thing in common – we are dedicated to what we do.So whether you’re just starting your career journey, are well on your way, or are seeking a new direction, you’'ll find the support you need to grow your career with us.**Come, join us, and help us shape the future of the global asset management industry!**