Specialist, Market Operations

Coinbase, Inc.; EUA; Teletrabalho; USD 113 000 - 133 000; Tempo integral

Resumo da oferta

Coinbase, Inc. is seeking a Specialist, Market Operations to provide frontline operational support across two exchanges (CDE and Deribit).

The role runs 24/7 and involves troubleshooting in real time, coordinating cross-functional resolutions, and testing deployments to protect production environments. You will own real-time trading support, investigate customer inquiries, and collaborate with product and development to launch updates.

Qualificações

• BA/BS in Information Systems, Economics, Finance, or a technical field with 1+ years in financial markets operations or a technical operations role.
• Demonstrated product and operational knowledge of listed futures or options.
• Ability to diagnose and articulate complex technical problems to both technical and non-technical audiences.
• Experience delivering multi-channel support under high-volume, time-sensitive conditions.
• Familiarity with prediction markets, event contracts, FIX, SQL, Salesforce/JIRA is a plus.

Responsabilidades

• Own real-time functional and technical support for electronic trading, clearing systems, and exchange applications across CDE and Deribit.
• Investigate and resolve customer inquiries related to exchange functionality, market events, connectivity, product schedules, and business technology.
• Provide front-line support for internal and external investigations tied to exchange operations, including error trade analysis and resolution.
• Coordinate with product and development teams to launch new products, implement platform updates, and execute deployment testing in pre-production environments.
• Support onboarding and ongoing operational enablement of clients and vendors across both exchanges, including prediction markets and event contracts listed on CDE.
• Identify, document, and recommend operational process improvements aligned with business objectives and platform growth.

Conhecimentos

Futures/Options knowledge

Multi-channel support

Technical problem solving

Cross-functional communication

Formação académica

BA/BS in Information Systems, Economics, Finance, or a technical field

Ferramentas

FIX protocol

SQL

Salesforce

JIRA

Descrição da oferta de emprego

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” Learn more about working at Coinbase .

As a Specialist, Market Operations, you'll provide frontline operational support across two exchanges: the Coinbase Derivatives Exchange (CDE) and Deribit. This team runs 24/7, keeping trading, clearing, and connectivity systems healthy for clients and internal stakeholders. You'll troubleshoot issues in real time, coordinate cross-functional resolution for complex problems, and execute deployment testing to protect production environments.

What you'll do:

• Own real-time functional and technical support for electronic trading, clearing systems, and exchange applications across CDE and Deribit.
• Investigate and resolve customer inquiries related to exchange functionality, market events, connectivity, product schedules, and business technology.
• Provide front-line support for internal and external investigations tied to exchange operations, including error trade analysis and resolution.
• Coordinate with product and development teams to launch new products, implement platform updates, and execute deployment testing in pre-production environments.
• Support onboarding and ongoing operational enablement of clients and vendors across both exchanges, including prediction markets and event contracts listed on CDE.
• Identify, document, and recommend operational process improvements aligned with business objectives and platform growth.

Required Skills and Experience:

• BA/BS in Information Systems, Economics, Finance, or a technical field, with 1+ years of experience in financial markets operations or a technical operations role.
• Demonstrated product and operational knowledge of listed futures or options, including hands-on experience with error trade analysis and resolution.
• Proven ability to diagnose and articulate complex technical problems and solutions to both technical and non-technical audiences.
• Experience delivering multi-channel support (voice, email, chat) with documented ability to maintain quality under high-volume, time-sensitive conditions.
• Familiarity with prediction markets, event contracts, FIX protocol, network protocols, SQL, or CRM tools such as Salesforce and JIRA is a plus.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

#LI-Remote

P77933

Pay Transparency Notice: Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus): $112,965 — $132,900 USD

- Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.

- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.

- US Applicants: View Employee Rights , Know Your Rights , and E-Verify Notice of Participation.

Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial .