Specialist, Logistics (IMDL)

RXO, Inc.; Memphis (TN); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Pre-tax accounts

Disability and life insurance

Employee Assistance Program

Career and Leadership Development

Paid time off and holidays

Volunteer days

Job summary

RXO, Inc. is seeking an Intermodal Specialist to execute intermodal freight, including drayage pickup and rail linehaul, while managing load boards and ensuring timely service.

The role requires developing relationships with carrier dispatchers and railroad customer service, and coordinating routing and rail billing operations. Strong communication, negotiation, and organizational skills are essential to manage daily volumes, identify and resolve incidents, and maintain high levels of service

Qualifications

• Experience with intermodal freight operations and load boards.
• Proven ability to coordinate with carriers, railroads, and customer service teams.

Responsibilities

• Understand growth strategy, goals, commitments, policies, and pain points of assigned region.
• Maintain relationships with drayage dispatch contacts and customer service reps at railroads.
• Manage daily load board to ensure loads are serviced properly and on time.
• Rail bill loads with correct pricing and routing information.
• Identify potential issues and create appropriate solutions; escalate as needed.
• Manage accessorials objectively while maximizing profit.
• Ensure receipts, invoices, and PODs are received from carriers in a timely manner.
• Prioritize and respond to both internal and external requests in a timely, effective, and professional manner.
• Understand market trends and industry standards.

Skills

Entrepreneurial spirit

Negotiation skills

Adaptability

Communication

Organization

Decision making

Problem solving

Calm under pressure

Job description

Accelerate your career at RXO

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

An Intermodal Specialist is responsible for daily execution of intermodal freight that includes all aspects of drayage pickup, rail linehaul and drayage delivery. An Intermodal Specialist is responsible for load board management to include proper drayage coverage in addition to proper routing and rail billing to railroads. Developing and maintaining relationships with carrier dispatchers and railroad customer service is essential. Managing daily volumes to ensure on time service is a key aspect, to include proactively identifying and resolving incidents, managing accessorial costs effectively, and supporting carrier compliance and accounting functions. Timely and effective communication with both internal and external contacts is required to ensure a high level of service.

Daily Tasks & Responsibilities (include, But Not Limited To)

• Understand growth strategy, goals, commitments, policies, and pain points of assigned region.
• Maintain relationships with drayage dispatch contacts and customer service reps at railroads.
• Responsible for daily load board management to ensure that loads are serviced properly and on time.
• Rail bill loads with correct pricing and routing information.
• Proactively identify potential issues and create appropriate solutions; elevate as needed.
• Manage accessorials objectively while maximizing profit.
• Ensure receipts, invoices, and PODs are received from carriers in a timely manner.
• Prioritize and respond to both internal and external requests in a timely, effective, and professional manner.
• Understand market trends and industry standards.

Essential Skills & Characteristics

• Entrepreneurial & competitive spirit, passion, self-motivation
• Strong negotiation skills – persuasiveness, aggressiveness, confidence
• Adaptability, multi-tasking ability, sense of urgency
• Effective communication skills
• Organization and attention to detail
• Confident decision-making skills
• Problem solving ability, issue resolution skills, proactive diligence
• Ability to remain calm in stressful situations

Why Join Us

Check out what else RXO has to offer.

Our Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts to help streamline eligible expenses
• Company-paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.