Specialist, IT

Kerzner International; United States; On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical insurance - 80% paid by employer

5 weeks of PTO

Complimentary meals per shift

Discounts at F&B outlets

Job summary

Kerzner International seeks an IT Specialist to provide technical support and ensure the effectiveness of computer systems at One&Only. Responsibilities include installation, troubleshooting, and user training. Ideal candidates have experience in IT, preferably in a resort, with strong customer service skills.

Benefits include medical insurance, paid time off, complimentary meals, and discounts at Kerzner properties. Join us to create amazing experiences for our guests!

Qualifications

• Previous experience working in IT within a resort environment is preferred.
• Ability to translate complex technical issues into terms easily understood by end users.
• Excellent customer service skills, even under pressure.

Responsibilities

• Provide technical assistance to computer system users.
• Install and perform minor repairs to hardware, software, and peripheral equipment.
• Support the information system function within the resort.

Skills

Help Desk software

Technical support

Customer service

Endpoint management tools

Education

Entry-level certifications (CompTIA ITF+, A+, Network+, Security+, Microsoft MTA, ITIL v3 Foundation)

Job description

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Job Summary

The IT Specialist is responsible for providing technical assistance to computer system users. This includes answering questions and resolving computer issues for clients in person, via telephone, or from a remote location. They must assist regarding the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems in compliance with One&Only Resorts’ standards of operations.

Key Duties & Responsibilities

• Install and perform minor repairs to hardware, software, and peripheral equipment following design or installation specifications
• Oversee the daily performance of computer systems
• Support the information system function within the resort, using appropriate systems management procedures and practices to ensure operating effectiveness and data integrity
• Assist the Director, IT in entire-network maintenance, including the administration and documentation of computer networks, telephone, and cable TV networks
• Read technical manuals, confers with users, and conducts computer diagnostics to investigate and resolve problems, providing technical support
• Answer users' inquiries regarding computer software and hardware operations to resolve problems
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, and appropriate software
• Confer with colleagues to establish requirements for new systems or modifications
• Develop training materials and procedures, and/or trains users in the proper use of hardware and software
• Use and handle IT equipment with care, according to the Director’s instructions
• Maintain a record of daily data communication transactions, problems, remedial actions taken, and installation activities
• Refer major hardware and software problems and defective products to vendors / technicians for service
• Prepare evaluations of software and hardware, recommending improvements or upgrades
• Inspect equipment and reads order sheets to prepare deliveries to users
• Observe system functioning to verify correct operations and detect errors
• Attend briefings and meetings as requested
• Perform additional duties, as assigned by the Director, IT or other members of Management

Skills, Experience, & Educational Requirements

• Previous experience working in IT within a resort environment is preferred
• Relevant entry-level certifications preferred: CompTIA ITF+, A+, Network+, Security+, Microsoft MTA, and ITIL v3 Foundation
• Ability to translate complex technical issues into terms easily understood by end users
• Proficiency in Help Desk software, ticketing systems, and endpoint management tools
• Excellent customer service skills, even in times of high demand, low resources, or unhappy users
• Medical insurance - 80% of premium paid by employer
• Health Savings Account with $50 employer contribution per pay period
• Dental, vision & life insurance - 100% of premium paid by employer
• 5 weeks of PTO (Paid Time Off)
• 8 paid holidays
• Uniform provided & complimentary laundering
• Complimentary transportation to/from resort
• Complimentary meal per shift
• Subsidized housing based on availability
• Discounts at F&B outlets on property
• 14 nights per year starting at $100/night* at Kerzner Properties worldwide
• Winter season includes complimentary ski pass to Big Sky Resort based on availability OR $225 reimbursement towards gym membership

Physical Requirements

The ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation. Physical requirements include, but are not limited to:

• Standing, walking, stooping, kneeling, and bending in an operational environment for extended periods
• Frequent bending, twisting, stooping, reaching, and pulling
• Lifting and carrying of loads weighing up to 30 pounds
• Remaining in a stationary position for long periods
• Constantly operating a computer and other office productivity machinery
• Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.