Specialist IS Engineer - Citrix

Amgen SA; Idaho; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Comprehensive employee benefits package

Discretionary annual bonus program

Stock-based long-term incentives

Award-winning time-off plans

Flexible work models

Job summary

A leading biopharmaceutical company is seeking a Citrix Virtualization Engineer in Idaho. You will manage, optimize, and support Citrix Virtual Apps and Desktops, ensuring performance and compliance. Strong experience with Citrix environments and Windows Server is required. This full-time position includes a comprehensive benefits package. Ideal candidates should have a strong background in IT and possess excellent documentation and communication skills, with a commitment to operational excellence.

Qualifications

• 6-10 years of experience managing and supporting Citrix environments.
• Experience with Citrix Virtual Apps and Desktops administration.
• Strong analytical and troubleshooting skills for complex issues.

Responsibilities

• Own and manage Citrix Virtual Apps and Desktops infrastructure.
• Troubleshoot and resolve technical issues involving Citrix.
• Document configurations and architecture decisions.

Skills

Citrix Virtual Apps and Desktops

Citrix ADC (NetScaler)

Windows Server

Active Directory

Group Policy

Virtualization platforms

Education

Doctorate degree

Master's degree

Bachelor's degree

Associate's degree

High school diploma / GED

Tools

VMware

Hyper-V

Job description

Specialist IS Engineer – Citrix Virtualization Engineer

We are seeking a Citrix Virtualization Engineer to manage, optimize, and support our Citrix Virtual Apps and Desktops environments across global enterprise infrastructure.

Key Responsibilities

• Own and manage Citrix Virtual Apps and Desktops infrastructure, ensuring performance, availability, and compliance.
• Maintain the health and resiliency of Citrix environments, including Citrix Cloud and Citrix ADC (NetScaler).
• Perform patching, updates, and system upgrades in line with enterprise change management policies.
• Troubleshoot and resolve complex technical issues involving Citrix, user sessions, and backend integration.
• Serve as the technical escalation point for Citrix‑related issues within IT operations.
• Document all configurations, SOPs, and architecture decisions to support audits and operational continuity.
• Collaborate with project and security teams to support deployments, audits, and lifecycle initiatives.
• Mentor support teams and transfer knowledge to ensure consistent support coverage.
• Monitor system alerts, identify systemic issues, and implement long‑term corrective actions.

Basic Qualifications

• Doctorate degree
• Master’s degree and 2 years of Information Technology, Computer Science, or related field
• Bachelor’s degree and 4 years of Information Technology, Computer Science, or related field
• Associate’s degree and 8 years of Information Technology, Computer Science, or related field
• High school diploma / GED and 10 years of Information Technology, Computer Science, or related field

Preferred Qualifications

• 6‑10 years of experience managing and supporting Citrix environments.
• Experience with Citrix Virtual Apps and Desktops, Citrix ADC (NetScaler), Citrix Cloud administration and architecture.
• Proficiency with Windows Server, Active Directory, and Group Policy.
• Familiarity with virtualization platforms such as VMware or Hyper‑V.
• Strong analytical and troubleshooting skills for complex virtualization and connectivity issues.Experience implementing patch management, monitoring, and resiliency testing.
• Familiarity with security best practices for virtual environments.
• Excellent documentation and communication skills, especially in a global team structure.
• Passion for continuous improvement, automation, and operational excellence.
• Experience collaborating in regulated or GxP‑compliant environments (preferred).

Certifications (Preferred)

• Citrix Certified Professional – Virtualization (CCP‑V).
• Citrix Certified Professional – Networking (CCP‑N).
• Microsoft Certified: Windows Server or Azure Administrator.
• VMware Certified Professional (VCP).

Soft Skills

• Strong collaboration and stakeholder communication abilities.
• Ability to work independently and manage priorities effectively.
• Willingness to mentor others and build team capability.
• Committed to documentation, process rigor, and operational reliability.

What you can expect from us

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
• A discretionary annual bonus program, or for field sales representatives, a sales‑based incentive plan.
• Stock‑based long‑term incentives.
• Award‑winning time‑off plans.
• Flexible work models where possible. Refer to the Work Location Type in the job posting to see if this applies.

Apply now and make a lasting impact with the Amgen team.

careers.amgen.com

Application deadline

Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

Sponsorship

Sponsorship for this role is not guaranteed.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.