Specialist IS Engineer - Citrix

NCBiotech; Holly Springs (NC); On-site; USD 112,000 - 152,000; Full time

Job summary

Amgen is seeking a Citrix Virtualization Engineer to manage and optimize Citrix AVD environments across a global enterprise. The role emphasizes deep hands-on Citrix expertise, NetScaler administration, MFA integration, and secure remote access.

The candidate will work with infrastructure, network, and security teams to deliver highly available, scalable desktop and app delivery while adhering to change management and security best practices.

Qualifications

• Doctorate degree or higher required.

Responsibilities

• Own and manage Citrix Virtual Apps and Desktops infrastructure for performance, availability, scalability, and compliance.
• Administer Citrix ADC (NetScaler) including GSLB, load balancing, content switching, SSL offloading, WAF, MFA integration.
• Maintain health and resiliency of Citrix environments, including Citrix Cloud and ADC platforms.
• Design and implement secure remote access using Citrix Gateway and advanced authentication integrations.
• Perform patching, updates, and platform upgrades per change management policies.
• Troubleshoot complex Citrix issues involving infrastructure, sessions, authentication, networking, and back-end integrations.
• Serve as escalation point for Citrix/NetScaler incidents within IT operations.
• Collaborate with network and security teams on traffic management and application delivery.
• Document configurations, runbooks, and architecture decisions for audits and continuity.
• Monitor alerts, identify systemic issues, and implement long-term fixes.
• Mentor support teams to ensure coverage.

Skills

Citrix Virtual Apps & Desktops

Citrix ADC (NetScaler)

Citrix Cloud administration

GSLB

WAF

Content Switching

MFA with nFactor

Windows Server/AD/GP

VMware/Hyper-V

Networking basics (DNS/SSL/TLS/TCP/IP)

Scripting (PowerShell/Terraform)

Education

Doctorate

Master’s degree + 2 years IT/CS

Bachelor’s degree + 4 years IT/CS

Associate’s degree + 8 years IT/CS

High school diploma / GED + 10 years IT/CS

Tools

VMware

Hyper-V

Job description

Career Category

Information Systems

Job Description

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Specialist IS Engineer – Citrix Virtualization Engineer

What you will do

Let’s do this. Let’s change the world. Amgen is seeking a Citrix Virtualization Engineer to manage, optimize, and support our Citrix Virtual Apps and Desktops environments across global enterprise infrastructure. The ideal candidate will bring deep hands‑on expertise in Citrix virtualization technologies and advanced Citrix ADC (NetScaler) administration, including Global Server Load Balancing (GSLB), Web Application Firewall (WAF), Content Switching, MFA integration using nFactor authentication, and enterprise load balancing solutions.

This role is responsible for ensuring the stability, performance, scalability, and security of Citrix solutions that support Amgen’s mission‑critical applications and end‑user platforms. It involves close collaboration with infrastructure, network, security, and global operations teams to deliver highly available and secure virtual desktop and application delivery solutions.

Key Responsibilities:

• Own and manage Citrix Virtual Apps and Desktops infrastructure, ensuring performance, availability, scalability, and compliance.
• Administer and maintain Citrix ADC (NetScaler) environments, including:
  • Global Server Load Balancing (GSLB)
  • Load Balancing services
  • Content Switching policies
  • SSL offloading and certificate management
  • Web Application Firewall (WAF)
  • Multi‑factor authentication (MFA) using nFactor authentication policies
• Maintain the health and resiliency of Citrix environments, including Citrix Cloud and Citrix ADC platforms.
• Design and implement secure remote access solutions leveraging Citrix Gateway and advanced authentication integrations.
• Perform patching, firmware updates, and platform upgrades in line with enterprise change management policies.
• Troubleshoot and resolve complex technical issues involving Citrix infrastructure, user sessions, authentication flows, networking, and backend integrations.
• Serve as the technical escalation point for Citrix and NetScaler‑related incidents within IT operations.
• Collaborate with network and security teams to implement enterprise traffic management and application delivery strategies.
• Document configurations, SOPs, architecture decisions, and operational runbooks to support audits and operational continuity.
• Monitor system alerts, identify systemic issues, and implement long‑term corrective and preventive actions.
• Mentor support teams and transfer knowledge to ensure consistent operational support coverage.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek is an individual with these qualifications.

Basic Qualifications:

Doctorate degree

OR

Master’s degree and 2 years of Information Technology, Computer Science, or related field

OR

Bachelor’s degree and 4 years of Information Technology, Computer Science, or related field

OR

Associate’s degree and 8 years of Information Technology, Computer Science, or related field

OR

High school diploma / GED and 10 years of Information Technology, Computer Science, or related field

Required Qualifications:

• 3 to 6 years of experience managing and supporting Citrix environments.
• Strong experience with:
  • Citrix Virtual Apps and Desktops
  • Citrix ADC (NetScaler)
  • Citrix Cloud administration and architecture
• Hands‑on expertise with advanced Citrix ADC features including:
  • GSLB
  • WAF
  • Content Switching
  • Load Balancing
  • Citrix Gateway
  • MFA integration using nFactor authentication
• Proficiency with Windows Server, Active Directory, Group Policy, and enterprise authentication technologies.
• Familiarity with virtualization platforms such as VMware or Hyper‑V.
• Strong understanding of networking fundamentals including DNS, SSL/TLS, TCP/IP, and high‑availability architectures.

Preferred Qualifications:

• Strong analytical and troubleshooting skills for complex virtualization, authentication, and application delivery issues.
• Experience implementing secure remote access and zero‑trust access concepts.
• Familiarity with enterprise security best practices for Citrix and ADC environments.
• Experience with monitoring, resiliency testing, disaster recovery, and performance optimization for Citrix ADC infrastructures.
• Knowledge of scripting or automation tools such as PowerShell or Terraform is a plus.
• Excellent documentation and communication skills, especially in a global enterprise support model.
• Experience collaborating in regulated or GxP‑compliant environments (preferred).

Certifications (Preferred):

• Citrix Certified Associate – Virtualization (CCA‑V).
• Citrix Certified Professional – Networking (CCP‑N) or Citrix Certified Expert – Networking (CCE‑N).
• Microsoft Certified: Windows Server or Azure Administrator.

What you can expect from us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well‑being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales‑based incentive plan
• Stock‑based long‑term incentives
• Award‑winning time‑off plans
• Flexible work models where possible. Refer to the Work Location Type in the job posting to see if this applies

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Application deadline

Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

Sponsorship

Sponsorship for this role is not guaranteed.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Salary Range

112,483.05USD -152,182.95 USD