Specialist, Inventory Exceptions

Socket.dev; Boston Heights (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Arhaus is seeking an Inventory Exceptions Specialist to manage delivery exceptions and inventory discrepancies from order inception to post-delivery. The role involves coordinating with 3PL providers, ensuring ERP/WMS accuracy, and safeguarding a positive customer experience.

The ideal candidate will have strong analytical skills, a detail-oriented mindset, and a willingness to continuously improve processes within a fast-paced environment.

Qualifications

• Analytical and problem-solving skills with attention to detail.
• 1 year minimum inventory control experience including cycle counting, WMS and ERP.
• Strong collaboration and cross-functional leadership abilities.
• SOX/compliance experience is a plus.

Responsibilities

• Review and resolve reported orders and inventory exceptions tied to customer orders.
• Process returns, exchanges, and return inventory for seamless reverse logistics.
• Manage Salesforce case requests from internal teams and partners.
• Support cross-functional teams to achieve project goals and improve accuracy.
• Understand ERP/WMS interactions to monitor inventory and impact on orders.

Skills

Excel

PowerPoint

Visio

Teams

Inventory software

Education

High school diploma

College degree preferred

Tools

ERP systems

WMS

Salesforce

Job description

Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used—and loved—for generations.

Description:

The Inventory Exceptions Specialist will exhibit customer delivery exceptions with a sense of urgency based on accuracy, to account for and solve any inventory discrepancies pre- or post-delivery that could potentially negatively impact the customer experience. This ranges from coordinating with our 3PL delivery providers across the country to ensure they have accurate inventory to fulfill our customer’s delivery needs, as well as accounting for any reverse logistics exceptions that may occur, and again ensuring the customer experience is positive!

The Inventory Exceptions Specialist will also have a deep involvement with understanding and reviewing the multi-system transactions that occur throughout the lifespan of an order, and how to cross-functionally address variances to solve for our customers’ account accuracy as well as our inventory on hand accuracy

The ideal candidate demonstrates consistent problem-solving judgement, strong analytical skills, and an eagerness and willingness to constantly improve.

The Inventory Exceptions Specialist will work out of the Arhaus Boston Heights Corporate Campus main building and will become the Greatest Supply Chain Team in Retail.

Essential Duties & Responsibilities:

• Daily, review and solve for all reported orders and inventory exceptions that are directly tied to customer orders, including but not limited to OS&D (overage, shortage & damage) processing on the inbound receiving side, as well as accounting for any exceptions at the point of delivery, ensuring orders are reflecting correctly and inventory is matching through to our ERP system.
• In a timely fashion, ensures that all returns, exchanges, and exceptions that resulted in return inventory are processed accurately, allowing for a seamless reverse logistics flow back to points of origin or clearance outlets.
• Contributes to their assigned case load of reviewing and action on Salesforce case requests from both internal teams and external business partners, with a special emphasis on customer sales orders.
• Assists internal business teams both within and out of Arhaus Supply Chain, to achieve task or project goals on both a scheduled and as-needed basis.
• Works to continually improve processes both within the role and cross functionally, to always look for areas of accuracy improvement and efficiency gains.
• Understanding the intricacies and systematic interactions of ERP, WMS and other logistics and order management systems to efficiently monitor and move inventory, while accounting for the subsequent customer order impact.
• Ensures all company policies and procedures are followed, while striving to be a role model associate!

Competencies, Requirements and Qualifications:

• Education: High school diploma; College degree preferred.
• Exceptional research, analytical, and problem-solving skills, with the ability to prioritize tasks in a fast-paced environment.
• Strong collaboration, relationship-building, and communication skills, with the ability to influence and lead discussions with cross-functional teams.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Teams) and inventory management tools.
• Years of experience: 1 year minimum of inventory control experience, ranging anywhere from cycle counting, WMS and ERP System experience with research and corrective actions, to sales order exception auditing and processing.
• Understanding of general logistics and warehousing work practices in logistics and warehousing, including but not limited to order processing, picking, shipping and delivery/return processes and procedures.
• Dedicated to business needs and allow flexibility with work hours if necessary Demonstrated ability to adapt to a rapidly changing environment while maintaining high attention to detail.
• Experience in public company environments and compliance with regulatory standards (e.g., SOX) is strongly preferred.
• Ability to thoroughly manage time and all assigned tasks at both an individual level and a team level.
• Build respectful and effective working relationships; collaborates with others to achieve common goals and is always willing to learn and lead.

Brings an All-In attitude to the workspace every day!

Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.

AI CODE OF CONDUCT

At Arhaus, we believe great hiring starts with authentic human connection. Throughout your candidate experience, you will be engaging with real recruiters, hiring managers, and interviewers who are focused on getting to know you, your experiences, skills, perspectives, and potential. We encourage candidates to use AI to support resume refinement, interview preparation, brainstorming, and communication.All application materials, assessments, and interview responses must accurately reflect your own experiences, qualifications, and capabilities.We ask that youparticipatein phone and virtual interviews without using AI to develop your responses.To protect the integrity of our hiring process and the confidentiality of information shared during interviews, candidates may not record, transcribe, or use AI-powered note-taking tools during interviews.We expect all candidates toparticipatein the hiring process with honesty and integrity. For take-home assignments or role-specific assessments where AI use is permitted,we request transparency on which specific tools were usedand how the tools were used and expect an explanation of your approach, contributions, and decision-making.