Specialist, Implementation Engineering

Checkout.com; City of Saratoga Springs (NY); Hybrid; USD 85,000 - 125,000; Full time

Job summary

Checkout.com is seeking a technically savvy Integration Support Engineer to help merchants implement our payment processing technology. You will answer questions, debug configurations, and provide go-live and post-live support for integration projects.

Ideal candidates have up to 3 years in tech/FinTech, strong API/REST knowledge, and experience with multiple programming languages. English and Chinese communication are valued in a customer-focused, target-driven environment.

Qualifications

• Bachelor's degree in a relevant field or equivalent practical experience in internet technologies and technical processes.
• Understanding of API, REST, webhooks and logs is required.
• Strong coding skills in at least one of Java, JavaScript, PHP, Python, Go, C#.

Responsibilities

• Provide technical support to merchants during their integration of Checkout.com payment processing technology.
• Answer integration questions including configuration, debugging, testing, go-live and post-live support.
• Manage incidents related to integration, including investigation, escalation, resolution and reporting.

Skills

API & REST

Payments/FinTech experience

Java

JavaScript

Python

Go

C#

Node.js

React

Mobile platforms (iOS/Android)

English & Chinese

Education

Bachelor's degree in CS/IT or equivalent

Job description

Company Description

We’re Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.

We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.

Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.

If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.

With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.

How you'll make an impact

• Provide technical support to merchants during their implementation of Checkout.com payment processing technology
• Answer all merchants’ integration related questions, including but not limited to configuration, debugging, documentation, testing, go-live support, and post-live support
• Manage incidents as related to the integration (investigation, troubleshooting, escalation, resolution, reporting, time tracking and analysis of incidents)
• Collaborate and partner with internal teams such as Sales Engineer, Technical Account Manager, Sales, Account Managers, Merchant Configuration, and Merchant Care, to resolve issues during customer trials, integrations, or post-implementation support
• Interact with the Product teams to pinpoint improvement ideas
• Advise Manager on issues which impact customer satisfaction and provide recommendations for appropriate actions
• Ability to multitask with multiple projects and integrations of customers
• Maintain/update existing libraries/plugins used in integrations

Qualifications

What we’re looking for

• Up to 3 years of development or technical support experience in a Tech/FinTech company
• Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology) is desirable or equivalent practical experience in internet technologies and technical processes.
• Have payments, solutioning, and service experience would be advantageous
• Understanding of API, REST, webhooks and logs is required
• Strong coding skills in at least one of these languages: Java, Javascripts, PHP, Python, Go, C#
• Experience with Node.js, React is a plus
• Knowledge in iOS/Android is a plus
• Excellent communication skills, ability to build and maintain strong relationships with internal and external parties
• Ability to work in a customer-focused and target-driven environment
• Good in speaking and writing in English and Chinese (Cantonese & Mandarin)

Additional Information

Bring all of you to work

We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.

Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.

We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.

Life at Checkout.com

We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.