Specialist III, Sales Support

World Fuel Services, Inc.; Overland Park (KS); On-site; USD 75,000 - 95,000; Full time

Job summary

World Fuel Services, Inc. seeks a Retail Operations & Brand Performance Manager (FieldBased) to own retail execution across a defined territory in the Kansas City region with regular travel.

You will drive brand performance, coach retailers on PMPS compliance, and partner with dealers to close execution gaps while implementing promotional programs and tracking outcomes. Ideal candidates bring 3–5 years in retail operations or field sales, strong communication, and the ability to influence

Qualifications

• 3-5 years of experience in retail operations, territory management, field sales, dealer support or related customer-facing roles.
• Strong communication and relationship-building skills.
• Comfortable working independently while managing multiple priorities.
• Proven ability to influence without direct authority.
• Willingness to travel regularly within a 50-mile radius of your territory.

Responsibilities

• Own retail execution across your assigned territory, ensuring brand image, merchandising, and operational standards are met.
• Conduct onsite assessments and coach retailers on improvements to PMPS and brand compliance metrics.
• Proactively identify execution gaps and partner with dealers to drive improvement.
• Build strong, trusted relationships with independent retail partners.
• Guide retailers on improving operational discipline, customer focus, and long-term brand readiness.
• Champion available marketing, promotional, and branded credit card programs.
• Execute retail business plans and ensure on-time implementation of programs and promotions.
• Support rollout of supplier initiatives and branded performance programs.
• Maintain strong performance evaluations from leadership and field management.

Skills

Retail operations

Territory management

Field sales

Dealer support

Brand execution

Communication

Relationship building

Influence without authority

Time management

Travel readiness

Education

Bachelor's degree

Job description

At World Fuel, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

Retail Operations & Brand Performance Manager (FieldBased)Location: Kansas City, MO - Fieldbased with regional travel

Own the Territory. Elevate the Brand. Drive Retail Performance.

What You'll Do

Retail Execution & Brand Performance

• Own retail execution across your assigned territory, ensuring brand image, merchandising, and operational standards are consistently met.
• Conduct onsite assessments and coach retailers on improvements to PMPS and brand compliance metrics.
• Proactively identify execution gaps and partner with dealers to drive improvement.

Dealer Partnership & Influence

• Build strong, trusted relationships with independent retail partners.
• Guide retailers on improving operational discipline, customer focus, and longterm brand readiness.
• Champion available marketing, promotional, and branded credit card programs to support retailer success.

Business Implementation & Accountability

• Execute retail business plans and ensure ontime implementation of programs and promotions.
• Support rollout of supplier initiatives and branded performance programs.
• Maintain strong performance evaluations from leadership and field management.

What You Bring

Required Qualifications

• 3-5 years of experience in retail operations, territory management, field sales, dealer support, convenience retail, fuel retail, franchise operations, or a related customer-facing business role.
• Strong communication and relationshipbuilding skills.
• Comfortable working independently while managing multiple priorities.
• Proven ability to influence without direct authority.
• Willingness to travel regularly within a 50mile radius of your territory.

Preferred Qualifications

• Bachelor's degree (recent graduates encouraged to apply).
• Experience in retail operations, territory management, or field support roles.
• Exposure to energy, commercial, or industrial sectors is a plus (not required).

Why Join World Fuel

• Directly influence retail performance and brand execution in your market.
• Enjoy autonomy, daily variety, and handson ownership of your territory.
• Clear growth pathways into retail operations leadership, sales, or brand management.
• Competitive compensation with performancebased upside.

Ready to make an impact?

#WFS

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World Fuel is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.World Fuel Services, Inc.