Specialist II, Trade Ally

LIBERTY; Town of Massena (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible working policy

401k Plan with matching

Share purchase program

Leadership Development Program

Volunteer paid days off

Employee Assistance Program

Achievement fund

Free parking

Health & Wellness programs

Discount and Perks program

Job summary

Liberty Utilities in New York seeks a Specialist II, Trade Ally to drive residential and commercial rental sales and grow the Liberty Rental program. You will recruit Trade Ally Partners, serve customers via pre-post inspections, and coordinate with contractors to ensure high-quality service.

Responsibilities include developing market strategies, forecasting sales, collaborating with Marketing, and managing administrative tasks related to applications and contracts.

Qualifications

• Bachelor degree or equivalent.
• 3+ years of related industry experience.
• CRM, NY Driver's License and EPA 608 certification.
• Heat pump sizing and design training; manufacturer installation training.

Responsibilities

• Develop and implement strategies for residential/commercial market penetration in NY.
• Deliver sales results with minimal supervision in a fast-paced environment.
• Forecast sales using data to set performance goals.
• Collaborate with marketing to develop programs/services for Liberty Rental.
• Recruit and onboard Trade Ally Partners in key markets.
• Support administrative activities (applications, permits, contracts, incentives).
• Build relationships with customers, contractors and Liberty departments.

Skills

CRM

MS Office

New York Driver's License

Education

Bachelor degree or equivalent

3+ years of related industry experience

Tools

EPA Section 608 certification

Heat pump sizing and design training

Installation training (manufacturer sponsored)

Job description

Select how often (in days) to receive an alert:

Specialist II, Trade Ally

LU (SLG) Corp.

Algonquin Power & Utilities Corp. (AQN), parent company of Liberty, is a diversified international generation, transmission, and distribution utility. AQN is committed to providing safe, reliable, and cost-effective energy and water solutions through our portfolio of utility investments to over one million customer connections, largely in the United States and Canada.

At Algonquin, our vision is to be the most trusted utility service provider in North America - a premium regulated utility, known for our customer focus, commitment to sustainability, and strong community partnerships. Our employees are at the heart of that vision. We believe that when people are empowered to learn, grow, and contribute their ideas, we can achieve remarkable results together.

We are building a culture that values integrity, inclusivity, and innovation. By joining Algonquin, you’ll be part of a team that is shaping the future of energy and water, while creating long-term value for our customers, communities, employees, and shareholders.

Purpose

The position is responsible for residential and commercial rental sales in New York (SLG) by: (1) Adding new rental customer connections and to help to grow the equipment rental program. This is either accomplished directly with customers or through the Trade Partners (SLG Trade Ally Program). (2) Ensure new and existing customers are well served through a pre-post inspection service for all new services and (3) recruit and on-board new Trade Ally Partners in key markets where possible.

Accountabilities

• Develop and implement strategies for residential/commercial market penetration, sustainable growth and customer retention.
• Deliver sales results with minimal supervision working in a creative, fast paced and rapid changing business landscape.
• Use available data to accurately forecast sales and set appropriate performance goals.
• Monitor competitor’s products, market trends, including relevant sales and marketing data.
• Work with marketing to assist in the development of programs/services
• Responsible for converting equipment rental opportunities for new and existing natural gas customers
• Maintains strong working relationships with contractors and Liberty departments involved in the delivery of Liberty programs
• Recruit and on board new trade ally partners to enable growth and customer service in key markets.
• Support administrative activities, including creation and processing of applications, permits, contracts, incentives and related correspondence/communication.
• Provide support to other business unit actions or activities as required
• Develop and maintain positive relationships with key customers and within the business partner’s community to promote the benefits of gas and enhance customer experience with Liberty Rental.
• Work closely with Management, staff (installers) and Trade Allys to ensure customer and equipment solutions are scoped, installed and maintained in a professional manner.

Education and Experience

• Bachelor degree or equivalent
• 3+ years of related industry experience
• CRM, MS Office Suite, NY Driver's License as well as EPA Section 608 certification, Cold Air source heat pump sizing and design training and manufacturer sponsored installation training.

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business and as an employee team.

As the successful candidate

Our Mission

We provide safe, secure, reliable, cost-effective and sustainable energy and water solutions. Our mission is how we create value as an organization- it is what drives us every day to fulfill our purpose.

Our Vision

We better the lives of our customers and communities. Our vision is what we see as possible. It's where we aspire to be, what we want to achieve and how we'll make animpact. It guides and keeps us on the right path as we work towards fulfilling our purposes.

• Customer Centric
• Integrity
• Teamwork
• Outcome focused
• Continuous learning

What we offer

• Collaborative environment with a genuine flexible working policy
• 401k Plan with matching
• Share purchase/match plan
• Leadership Development Program
• Volunteer paid days off
• Employee Assistance Program
• Achievement fund
• Free parking
• Variety of Health & Wellness programs
• Discount and Perks program

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not confident you meet all the qualification requirements, we encourage you to apply to investigate the opportunity further.

We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents.

Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all our employees and expect each of our employees to honour this commitment in their daily responsibilities.