Specialist II, RCM Collections

Grow Therapy; Oregon; Hybrid; USD 33,000 - 47,000; Full time

Benefits offered by this job

Health Benefits

Retirement savings

Flexible Time Off

Paid Holidays

Parental Leave

Mental Health support

Wellness stipend

Commuter benefits

Home office support

Equity opportunities

Job summary

Grow Therapy is seeking an experienced Specialist II, Collections, to improve financial accuracy by addressing claim denials and ensuring correct processing. You will identify root causes and craft fixes to be implemented upstream in the RCM process, including bulk corrections across clients sharing the same denial type.

The role requires 3 years of medical billing experience, strong teamwork, and startup or mental health/billing exposure.

Qualifications

• 3 years of Medical Billing experience.
• Proficient in multitasking and working through different systems.
• Process-driven with ability to learn and follow steps to resolve issues.
• Strong team player with collaboration skills.
• Experience at a start-up in Mental Health or Billing/Collections.

Responsibilities

• Research denied claims and identify solutions.
• Submit portal inquiries or call insurance reps to investigate denial reasons.
• Resubmit claims with errors, applying CMS 1500 knowledge and policy rules.
• Draft appeals for denials in line with carrier policies.
• Ensure patient data is accurate in the software and coordinate with responsible contacts.
• Prioritize denials based on internal pri ority model.
• Identify root causes and suggest upstream fixes to reduce inflow.

Skills

Medical Billing

Multitasking

Process-oriented

Team player

Startup experience

Job description

About Us

Grow was born to tackle a critical challenge: making mental health care more effective and accessible for everyone. Since launching in 2020, 15 million sessions have started on Grow, and we've barely scratched the surface. We do it through a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Every solution we build reveals ten more waiting to be delivered, and that's just what gets us going. We've backed that ambition with more than $328M in funding, including our Series D at a $3B valuation from Sequoia Capital, Transformation Capital, TCV, SignalFire, Menlo Ventures, Goldman Sachs Alternatives, and others.At Grow, the work you do can literally change someone's life. Your work here doesn't stay on a screen; it impacts whether someone can find, afford, and access quality care. That ambition sets us apart, and offers you an endless runway to impact one of the world's most urgent issues. We don’t have passenger seats here. Everyone is driving something that matters.This work deserves real commitment. So if you thrive on meeting problems head on, untangling serious complexity, and working at pace with the sharpest yet kindest people around, you've come to the right place.

About The Role

We're looking for an experienced Specialist II, Collections, passionate about improving the landscape of mental healthcare. This position will help ensure Grow’s financial accuracy by working claims denials and resolving issues for correct processingYou will be responsible for identifying root causes and crafting suggested fixes to be implemented upstream within the RCM process to reduce denial inflow. Additionally, we are looking for someone who can make bulk corrections to claim denials that span across multiple clients with the same denial type.

Responsibilities

• Researching and finding solutions to denied claims.
• Completing portal inquiries and/or outbound calls to insurance reps to investigate denial reasons.
• Resubmitting claims with errors, utilizing knowledge of CMS 1500 forms and a broad understanding of data, coding, and policy errors.
• Drafting appeals for relevant claim denials, adhering to medical policies for all insurance carriers.
• Ensuring patient data in the software is correct and up to date, and contact the appropriate person for any inconsistencies.
• Prioritizing claim denials based on the internal Claim Prio Model.
• Flagging root causes and craft suggested fixes that can be made upstream within the RCM process to reduce denial inflow.

Requirements

• 3 years of Medical Billing experience.
• Technical Skills - proficient in multitasking and working through different systems.
• Process-Driven - strong at learning new processes and following the appropriate steps to seek resolution.
• Strong team player who can collaborate with peers and promote a positive working atmosphere.
• Experience at a start-up in Mental Health or Billing/Collections.

Employment Type

Hourly, Non-ExemptBase Compensation:

Base Compensation

The hourly compensation rate for this position is: $28.85

Fully Remote Commitment

This role is fully remote.

Full Time Employee Benefits

• Health Benefits: Comprehensive medical, dental, vision, life, and disability coverage.
• Grow for Grow: No cost access to therapy through the Grow platform (available to US employees)
• Financial Wellness: Retirement savings programs and equity opportunities to help you invest in your future.
• Flexible Time Off, Paid Holidays & Winter Break: Flexible time off, company paid holidays (which vary by country), and a full company wide Winter Break to rest and recharge.
• Parental Leave: Up to 18 weeks of paid parental leave to support you and your growing family and a new child stipend.
• Mental Health Mornings/Afternoons: Dedicated weekly flexible time for self care, whether that's therapy, exercise, journaling, time with family, or simply taking a break.
• Wellness & Development Stipend: Annual stipend to support your personal wellbeing and professional growth, from fitness and education to books and learning resources.
• Commuter Benefits: Pre tax commuter benefits to support teammates working from one of our hub locations.
• Home Office & Meals: Support for your home workspace plus meal benefits, with offerings tailored to both remote and hub based employees.
• Additional Perks: A variety of wellbeing benefits, including wellness memberships, virtual care, pet insurance discounts (where available), and global travel assistance.

Equal Opportunity

Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Use of AI Tools

We use certain AI and automated tools to support recruitment. These tools help our team review applications, organize interviews, detect potential application integrity issues, and maintain interview records; they do not make final hiring decisions.

Application Review

Ashby's AI-Assisted Application Review helps review application materials against role-specific criteria and may flag potential fraud or integrity issues for recruiter review. All advancement decisions are made by our human recruiting team after independent review.

Interview Recording

We use BrightHire to record interviews, supporting note-taking and consistency across candidates. Interviews are confidential; you may ask your interviewer to stop recording anytime, or opt out in advance. Choosing not to be recorded will not, by itself, affect your candidacy.

AI-Assisted Recruiter Screen

For select roles, BrightHire's AI features may help structure initial recruiter screens and organize interview notes. All responses are reviewed by our recruiting team; no hiring decisions are made by AI alone.

State-specific notices

Depending on your location, you may have additional rights. Illinois: If AI analyzes a video interview, we'll provide notice, explain how it works and what it evaluates, and obtain consent beforehand. New York City: Where required, we’ll provide at least 10 business days’ notice before using an automated employment decision tool and explain how to request an alternative process. Maryland: We do not use facial recognition to create facial templates during interviews unless required notice and written consent are obtained.

Contact

Questions, accommodation requests, requests for an alternative selection process, objections to recording, or concerns about AI use? Contact . We’re happy to help or offer an alternative way to participate.