Specialist II, Customer Service

ASM; Phoenix (AZ); On-site; USD 60,000 - 90,000; Full time

Job summary

ASM is a leading global supplier of semiconductor equipment seeking an Operations Specialist to support day-to-day business operations, driving efficiency and service excellence. You will liaise with internal teams, document processes, and track KPI metrics using Excel and Power BI.

This role emphasizes operational management, data analysis, and project coordination within a high-tech environment. The ideal candidate has 2–5 years in operations or customer service, strong analytical skills, and

Qualifications

• 2-5 years of customer service within a high tech environment or an equivalent combination of education and experience.
• Proficiency with ERP, CRM, or operational management systems.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Excel and Power BI.
• Excellent communication and stakeholder management skills.

Responsibilities

• Execute and support daily operational activities to ensure business continuity and service delivery.
• Monitor operational workflows, identify bottlenecks, and implement corrective actions.
• Coordinate activities across departments to ensure alignment with business objectives.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Collect, analyze, interpret and publish operational data and performance metrics.
• Prepare regular reports, dashboards, and KPI scorecards.
• Identify trends, risks, and opportunities based on operational performance.
• Support operational projects, system implementations, and organizational initiatives.
• Track project milestones, action items, and deliverables.
• Assist with change management activities and user adoption efforts.
• Coordinate testing, training, and process documentation for new initiatives.

Skills

Strong analytical and problem-solving

Excellent communication

Stakeholder management

Education

Bachelor's degree in Business Administration, Operations Management, Supply Chain, Engineering, or related field

Tools

Microsoft Excel

Power BI

Microsoft Office Suite

ERP

CRM

Job description

Step into a career with ASM, where cutting edge technology meets collaborative culture. For over 55 years ASM has been ahead of whats next, at the forefront of innovation and whats technologically possible. With more than 4500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential. We re not like most. We dont just overcome obstacles – we dont see them. Instead, we see the potential in every person, and every situation. We dont wait for opportunity to appear - we create it. Meet ASM. A company that has been searching for people just like you.

Who is ASM?

ASM is a leading, global supplier of semiconductor wafer processing equipment. Our ambitious team is dedicated to delivering innovative technology solutions to the world’s leading semiconductor manufacturers. We have over 2200 employees based in 16 countries. Our goal is to remain an industry leader by being ahead of whats next. We accomplish this by focusing on finding collaborative solutions to make integrated circuits, or chips, smaller, faster and even more powerful.

ASM is an inclusive workplace. We at ASM are a truly global organization that works diligently with an open-mind in all areas of our business. We strive for a culture and work style that fosters trust and transparency. We put our people first, We Care and that is how we will continue to succeed.

Position Summary

The Operations Specialist is responsible for supporting and improving day-to-day business operations to ensure efficiency, accuracy, and service excellence. The Operations Specialist serves as a key liaison between internal teams, strategic spares account managers, logistics and stakeholders to drive operational effectiveness and business results.

Job Description

Operational Management

• Execute and support daily operational activities to ensure business continuity and service delivery.
• Monitor operational workflows, identify bottlenecks, and implement corrective actions.
• Coordinate activities across departments to ensure alignment with business objectives.
• Ensure compliance with company policies, procedures, and regulatory requirements.

Data Analysis and Reporting

• Collect, analyze, interpret and publish operational data and performance metrics.
• Prepare regular reports, dashboards, and KPI scorecards.
• Identify trends, risks, and opportunities based on operational performance.

Project Coordination

• Support operational projects, system implementations, and organizational initiatives.
• Track project milestones, action items, and deliverables.
• Assist with change management activities and user adoption efforts.
• Coordinate testing, training, and process documentation for new initiatives.

Experience

2-5 years customer service within a high tech environment is required or an equivalent combination of education and experience from which comparable knowledge, skills and ability has been achieved.

Required Qualifications

• Bachelors degree in Business Administration, Operations Management, Supply Chain, Engineering, or related field.
• 2-5 years of experience in operations, supply chain, customer service, logistics, or a related business function.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Excel, Power BI, and Microsoft Office Suite.
• Experience using ERP, CRM, or operational management systems.
• Excellent communication and stakeholder management skills.

Preferred Qualifications

• Knowledge of supply chain, inventory management, or customer operations.
• Project management experience.

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of whaths possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.