Senior Engineer, Field Service

ASM; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

ASM is seeking a Senior Field Service Engineer in Austin, TX to install, diagnose, and repair advanced semiconductor capital equipment at customer sites. You will support uptime and performance, train customers, and collaborate with internal teams across domestic and international locations.

You will travel 25%–75% to install and service equipment, work either day or night shifts, and apply your expertise in electronics, mechanics, and software to keep customers operating at peak efficiency.

Qualifications

• Bachelor's degree in Electronics, Electrical Engineering, Mechanical Engineering, Electro-Mechanical Technology, or related field, or equivalent military training.
• 5+ years of field service or related experience supporting complex capital equipment.

Responsibilities

• Install, qualify, perform preventive maintenance, and repair activities on complex semiconductor capital equipment.
• Troubleshoot electrical, electronic, mechanical, and software issues in customer environments.
• Provide technical support and training to customers while maintaining high satisfaction.
• Read and interpret schematics and drawings to diagnose issues.
• Support upgrades, modifications, and continuous improvement initiatives.
• Document service actions and findings accurately.
• Collaborate with engineering and customer teams to resolve issues.

Skills

Field service

Diagnostics

Electronics

Customer support

Equipment installation

Education

Bachelor's degree

Military training

Tools

Oscilloscopes

DVMs

Diagnostic tools

Job description

Step into a career with ASM, where cutting edge technology meets collaborative culture.

For over 55 years ASM has been ahead of what is next, at the forefront of innovation and what is technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we are more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

Job's mission

As a Senior Field Service Engineer at ASM, you will play a critical role in supporting our customers by installing, maintaining, troubleshooting, and repairing advanced semiconductor capital equipment. You will serve as a technical expert in the field, partnering closely with customers and internal teams to ensure equipment performance, reliability, and uptime. This role offers the opportunity to work with cutting edge semiconductor technology while supporting leading semiconductor manufacturers across domestic and international locations.

This position may be filled on either a day shift or night shift schedule based on business needs. Day shift operates Monday through Friday from 8:00 AM to 5:00 PM. Night shift positions operate Monday through Friday from 6:00 PM to 2:00 AM and are dedicated to supporting customer operations during overnight production hours.

What You Will Be Working On

• Perform installation, qualification, preventive maintenance, and repair activities on complex semiconductor capital equipment.
• Troubleshoot and resolve electrical, electronic, mechanical, and software-related equipment issues in customer manufacturing environments.
• Provide technical support and training to customers while maintaining a high level of customer satisfaction.
• Interpret and utilize electrical and electro-mechanical schematics, drawings, and technical documentation to diagnose equipment issues.
• Support equipment upgrades, modifications, and continuous improvement initiatives.
• Document service activities, maintenance actions, and technical findings accurately and thoroughly.
• Collaborate with engineering, technical support, and customer teams to resolve complex technical issues and improve equipment performance.
• Adhere to all safety procedures and maintain a safety-first mindset while working within semiconductor manufacturing facilities.
• Work either a day shift schedule (Monday through Friday, 8:00 AM to 5:00 PM) or a night shift schedule (Monday through Friday, 6:00 PM to 2:00 AM), depending on position assignment.
• Travel domestically and internationally (25%-75%) to support customer installations, upgrades, and service requirements.

What We Are Looking For

• Bachelor's degree in Electronics, Electrical Engineering, Mechanical Engineering, Electro-Mechanical Technology, or a related technical discipline, or equivalent military technical training.
• 5+ years of field service, customer support, semiconductor manufacturing, or related experience supporting complex capital equipment.
• Strong troubleshooting skills with microprocessor-controlled electro-mechanical systems.
• Ability to read and interpret electrical, electronic, and electro-mechanical schematics and drawings.
• Experience performing preventive maintenance, installations, repairs, and system diagnostics.
• Working knowledge of oscilloscopes, digital voltmeters (DVMs), and other diagnostic tools.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office applications.
• Ability to work independently and effectively in a team environment.
• Customer-focused with a positive and professional approach to service and support.

What Sets You Apart

• Experience supporting semiconductor capital equipment in wafer fabrication environments.
• Knowledge of vacuum systems, closed-loop gas control systems, and electro-pneumatic controls.
• Experience with RF plasma technologies.
• Familiarity with robotics, motion control systems, and microprocessor-based controllers.
• Understanding of software fundamentals and equipment control systems.
• Experience handling toxic and/or flammable gases and chemicals in semiconductor manufacturing environments.
• Knowledge of structured problem-solving methodologies and root cause analysis techniques.
• Demonstrated ability to build strong customer relationships and deliver exceptional service in fast-paced production environments.

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what is possible through cutting edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.