Specialist I, Portfolio Support

Resurgent Capital Services, LP; Greenville (SC); On-site; USD 42,000 - 64,000; Full time

Job summary

Resurgent Capital Services in Greenville, SC seeks a Portfolio Support Specialist I to oversee the affidavit process, train staff, and ensure records are complete and accurate for court use.

You will interact with law firms, manage notary duties, and maintain compliance while supporting continuous process improvement and data integrity.

Qualifications

• Must be able to work in an in-office environment 5 days a week.
• Strong problem-solving skills required.
• Must have strong communication skills; strong analytical skills; multi-tasking skills and strong organizational skills.
• Excellent work ethic and exceptional attention to detail.
• Ability to work within deadlines to complete projects on time.
• Must be able to maintain confidential and sensitive information.

Responsibilities

• Oversee daily affidavit processing and related training for team members.
• Verify completeness and accuracy of attested affidavits and attachments for court use.
• Maintain, audit, and represent records in court for Resurgent Capital Services.
• Serve as a liaison with outside law firms, court personnel and internal counsel.
• Assist in setup of new servicers with the affidavit process.
• Notarize documents and ensure notary certifications are up to date.

Skills

Problem-solving

Communication

Analytical skills

Multi-tasking

Organizational skills

Attention to detail

Teamwork

Confidentiality

Education

College degree

Tools

SQL

Access

Excel

Job description

About Us Fueled by a fundamental belief in innovation, Resurgent Capital Services is an industry-leading financial services company in our sector. It all began 25 years ago when a small group of successful entrepreneurs had a vision for a new type of asset receivables company. One with a commitment to superior service and a personal touch with every interaction. We believe that demonstrating integrity in everything we do, maintaining a strong commitment to compliance, and doing things the right way is a sustainable business model. We want you to feel like your work has an impact and makes a difference every day. Join us as we develop strategies for change and transform the trajectory of your career!

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The Portfolio Support Specialist I is responsible for overseeing the daily operations of the Affidavit process and providing continual training with their team members. Serves as a “Custodian of Business Records” which includes verifying the completeness and accuracy of all records. Research and verify the accuracy of all attested affidavits and attachments for use in the court. The Portfolio Support Specialist I will maintain, audit and represent records in court for Resurgent Capital Services. This position will report directly to the Supervisor of Portfolio Operations.

Roles & Responsibilities

• Provides depositions and/or trial testimony by representing Resurgent Capital Services in court.
• Interacts directly with outside law firms, court personnel, and in-house counsel regarding affidavit content.
• Understands and accurately explains the account acquisition and record keeping processes to both internal and external sources.
• Analyzes and reports on all daily affidavits processed.
• Provides support and coordinates actions to resolve any issues that may arise.
• Cross trains staff in designated areas.
• Conducts legal research as needed.
• Process incoming and outgoing mail from multiple sources.
• Achieves Notary Public certification and perform Notarizations.
• Develops proficiency in reviewing Affidavit requests for specific templates.
• Develops proficiency in reviewing one off affidavit requests.
• Develops proficiency in reviewing Assignment of Judgment requests.
• Assists in the setup of new Servicers with the Affidavit process.
• Serves as a resource to other in the departments.
• Acts as the liaison for assistance needed from External Servicers, Directors and Legal.
• Maintains the affidavit inbox for questions and assistance needed from external/internal resources.
• Maintains the File Download Exception folder and notify Servicers of errors in file naming convention used.

Qualifications & Skills

• Must be able to work in an in-office environment 5 days a week.
• Strong problem-solving skills required.
• Must have strong communication skills; strong analytical skills; multi-tasking skills and strong organizational skills.
• Excellent work ethic and exceptional attention to detail.
• Ability to work within deadlines to complete projects on time.
• Must be able to maintain confidential and sensitive information.
• Flexibility to changing priorities and capacity to handle multiple tasks are often required of this position.
• Must be able to work on a team or independently with minimal supervision.
• Must have the ability to effectively represent Resurgent Capital Services in industry and/or public meetings and interactions.
• Aptitude to use a wide variety of computer applications (SQL, Access, Excel).
• Ability to accurately interpret results against defined criteria.

Educational Requirements

College degree is a plus

Resurgent is an Equal Opportunity employer that is fueled by our diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

At Resurgent Capital Services, we're not just about debt collection; we're about fostering personal and professional excellence. Our mission is two-fold: to deliver exceptional customer service and create a thriving environment where talented individuals can flourish. Joining Resurgent means joining a community where your contributions matter.

Whether you're in customer service, IT, analytics, or operations, you'll find your role essential to our collective success. We're committed to providing the tools, training, and support you need to excel and advance in your career. We're looking for individuals who share our commitment to:

• Treating everyone with empathy and respect
• Supporting customers as they navigate financial challenges
• Creating solutions and making a positive impact
• Using data to make the best decisions possible

Explore our careers and discover how you can make a difference at Resurgent Capital Services.