Specialist I, Customer Support Operations (Fully Remote)

TransUnion; United States; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Day-one medical, dental, and vision

401(k) with employer match

Employee Stock Purchase Plan

Parental leave & flexible time off

Job summary

TransUnion is seeking a proactive project manager to oversee a portfolio of cyber incidents and data breach cases in a fast-paced environment in the United States. You will act as the main liaison for clients, vendors, and internal specialists, coordinating breach communications and data processing to ensure timely resolutions.

Ideal candidates bring 3–7 years of client-facing experience and 1–5 years in project management, with advanced Excel skills (VLOOKUP and data-cleaning).

Qualifications

• 1–5 years of project management experience or equivalent education.
• 3–7 years of client-facing experience in a high-pressure service environment.
• Advanced Microsoft Excel skills, including VLOOKUP and data-cleaning functions.

Responsibilities

• Manage an assigned portfolio of cyber incidents and data breach cases with minimal supervision.
• Serve as the primary point of contact for clients, vendors, and internal specialists.
• Coordinate breach communications, data processing, and project administration.

Skills

Excel (Advanced)

Client-facing

Project management

Job description

• Manage an assigned portfolio of cyber incidents and data breach cases with minimal supervision.
• Serve as the primary point of contact for clients, vendors, and internal specialists.
• Coordinate breach communications, data processing, and project administration.

Qualifications:

• One to five years of project management experience or equivalent education.
• Three to seven years of client-facing experience in a high-pressure service environment.
• Advanced Microsoft Excel skills, including VLOOKUP and data-cleaning functions.
• Day-one medical, dental, and vision coverage with supplemental options.
• 401(k) with employer match and Employee Stock Purchase Plan.
• Up to 12 weeks of paid parental leave and flexible time off.

TransUnion

TransUnion is a global information and insights company that makes trust possible by providing a reliable view of consumers. With over 12,000 associates operating in more than 30 countries, we foster a culture of growth, diversity, and collaboration.