Specialist - Human Resources - Learning

Avis Budget Group; Chicago (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid time off

401K with company match

Medical/Dental/Vision insurance

Life and Disability insurance

Transportation/parking benefits

Employee discounts on Avis/Budget cars

Employee Assistance Program

Job summary

Avis Budget Group is hiring a Learning Specialist to support onboarding, role-based and customer experience training across field locations. This entry-level role works onsite with employees and leaders to reinforce continuous learning and translate training into consistent performance and positive customer experiences.

The role collaborates with site leaders, HR and operations, facilitating sessions, tracking participation, and traveling up to 15% to support field locations.

Qualifications

• Bachelor’s degree in Learning & Development, Education, Business, Hospitality, or a related field.
• 1–2 years of experience in training, customer service, operations, or learning support.
• Strong communication, facilitation, and interpersonal skills.
• Ability to work effectively with frontline employees and leaders.

Responsibilities

• Lead onsite training programs for frontline employees and managers.
• Onboarding and new hire training at the location level.
• Coordinate training logistics and learning activities at assigned locations.
• Facilitate instructor-led training.
• Observe employee performance and reinforce training and customer experience standards through coaching and feedback.
• Partner with site leaders, HR, and operations teams to support training needs.
• Track training participation and completion.
• Collect training feedback and share field insights with the learning team.

Skills

Training delivery

Onboarding

Facilitation

Coaching

Logistics coordination

Stakeholder collaboration

Public speaking

Travel readiness

Education

Bachelor’s degree in Learning & Development

Tools

LMS

Virtual meeting platforms

Presentation tools

Reporting tools

Job description

Driven to be the Best People. Performance. Purpose. At Avis Budget Group, we’re driven to be the best vehicle rental company in the world, together. Our 25,000 employees raise the bar every day, bringing different perspectives, taking ownership, and leading with integrity. We’re defining the future of mobility with safe, sustainable solutions that move people, businesses, and communities forward. The Learning Specialist supports training delivery across field locations. This entry-level role works onsite with employees and leaders to assist with onboarding, role-based, and customer experience training. The Learning Specialist helps reinforce continuous learning on the job to ensure training translates into consistent performance and positive customer experiences. This role is ideal for someone looking to build and expand their learning and development experience with front line employees in a fast-paced, customer-focused environment.

What You’ll Do:

• Lead onsite training programs for frontline employees and managers
• Onboarding and new hire training at the location level
• Coordinate training logistics and learning activities at assigned locations
• Facilitate instructor-led training
• Observe employee performance and reinforce training and customer experience standards through coaching and feedback
• Partner with site leaders, HR, and operations teams to support training needs
• Track training participation and completion
• Collect training feedback and share field insights with the learning team

Perks You’ll Get:

• Paid time off
• 401K retirement plan with company matched contributions
• Access to Medical, Dental, Vision, Life and Disability insurance
• Eligible to elect other voluntary benefits including: Group Legal, Identity Theft, Insurance, FSA, additional life insurance coverages
• Contribute up to $260 as a tax free benefit for public transportation or parking expenses
• Employee discounts, including discounted prices on purchase of Avis / Budget cars
• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service, and more
• Company Vehicle (Gas, Insurance, Maintenance Included)

What We're Looking For:

• Bachelor’s degree in Learning & Development, Education, Business, Hospitality, or a related field
• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service, and more
• 1–2 years of experience in training, customer service, operations, or learning support
• Strong communication, facilitation, and interpersonal skills
• Ability to work effectively with frontline employees and leaders
• Experience using common workplace and learning tools (such as learning management systems, virtual meeting platforms, presentation tools, and basic reporting tools) or a willingness to learn
• Experience facilitating small group sessions or presentations
• Willingness and ability to travel up to 15% to support field locations
• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more
• Willingness and ability to travel up to 15% to support field locations
• Valid Driver’s License and an acceptable driving record (per company standards)
• The annual starting salary for this position is between $50,000 - $70,000 annually.
• Factors that may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications of the successful candidate.
• Company Vehicle (Gas, Insurance, Maintenance Included)

Who We Are:

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate. Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law. This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group. Chicago Illinois United States of America A vehicle rental provider of choice for travelers around the world, Avis Budget Group is powered by our people, our partners, and technology. We operate some of the most recognized brands in the industry through Avis, Budget, and Zipcar, along with local brands such as Payless, France Cars, Apex, and Maggiore.