Specialist Golf

Dick's Sporting Goods; Indiana (PA); On-site; USD 35,000 - 45,000; Full time

Job summary

Dick's Sporting Goods in Indiana is seeking a Specialist - Golf to deliver exceptional athlete experiences and drive sales through expert product knowledge. You will engage with athletes to understand their shopping needs and create a welcoming environment.

Candidates should possess a High School Diploma and 1-3 years of relevant experience, preferably in retail or customer service. Join us to empower athletes and elevate their performance.

Qualifications

• 1-3 years of experience in retail or customer-facing roles.
• Ability to engage customers effectively and understand their needs.
• Strong knowledge of golf equipment and customer service.

Responsibilities

• Deliver outstanding athlete experiences by understanding shopping needs.
• Assist with training of new team members as a subject matter expert.
• Ensure efficient process execution while maintaining an athlete-first mindset.
• Uphold company merchandising and presentation standards.
• Promote customer participation in loyalty programs.
• Create a welcoming store environment.

Skills

Customer engagement

Product knowledge

Sales promotion

Education

High School Diploma or Equivalent

Job description

Overview

Sport inspires us. Innovation drives us. Come Win With Us at DICK'S Sporting Goods as part of a team that redefines what's possible.

Share your passion and expertise to help athletes find the right equipment and elevate their performance in golf. As a Specialist - Golf, you will deliver personalized service, support service execution, and drive sales through strong product knowledge. Help create an elevated athlete experience rooted in expertise and connection.

Job Duties & Responsibilities

• Delivers an outstanding athlete experience by proactively engaging athletes to understand their shopping needs and create a world‑class athlete experience and providing clear, accurate, and knowledgeable information about products and assortment. Anticipates the needs of the athlete; actively drives sales through product and services recommendations and a deep understanding of athlete needs.
• Assists with onboarding and training of new and existing team members (as subject matter expert of their area of the store), focusing on best practices, expectational selling skills, and key operational processes. Serves as a go-to expert in designated process categories, ensuring smooth execution and high productivity.
• Demonstrates efficiency and effectiveness in process execution while maintaining an athlete‑first mindset; ensures products are ready for athletes to purchase and athletes are engaged when, where, and how they want.
• Upholds company merchandising and presentation standards by following established floor set plans, signage requirements, price changes, inventory presentation, replenishment standards, etc.
• Promotes and drives customer participation in company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
• Creates a store environment where everyone, both teammates and athletes, are always welcome and treated with respect. Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures, as well as to laws/guidelines of external governing entities.

Qualifications

• High School Diploma or Equivalent
• 1-3 years of experience
• Previous retail or customer‑facing experience preferred