Specialist Golf

Dick's Sporting Goods; Charlotte (NC); On-site; USD 30,000 - 45,000; Full time

Job summary

Dick's Sporting Goods in Charlotte, NC is seeking a Specialist - Golf to join their team. In this role, you'll provide outstanding athlete experiences by engaging deeply with their needs and preferences, driving sales through your product knowledge and personal service.

The ideal candidate will have a High School Diploma and 1-3 years of experience, preferably in retail. We're looking for someone passionate about sports and dedicated to enhancing the athlete's journey in the store.

Qualifications

• 1-3 years of experience preferred, especially in a retail or customer-facing environment.
• Ability to engage athletes and understand their shopping needs.
• Demonstrated ability to drive sales through product recommendations.

Responsibilities

• Deliver personalized service to athletes.
• Assist in onboarding and training of team members.
• Maintain merchandising and presentation standards.

Skills

Customer engagement

Product knowledge

Sales recommendations

Team training

Operational processes

Education

High School Diploma or Equivalent

Job description

Overview

Sport inspires us. Innovation drives us. Come Win With Us at DICK'S Sporting Goods as part of a team that redefines what's possible.

Share your passion and expertise to help athletes find the right equipment and elevate their performance in golf. As a Specialist - Golf, you will deliver personalized service, support service execution, and drive sales through strong product knowledge. Help create an elevated athlete experience rooted in expertise and connection.

Job Duties & Responsibilities

• Delivers an outstanding athlete experience by proactively engaging athletes to understand their shopping needs and create a world‑class athlete experience and providing clear, accurate, and knowledgeable information about products and assortment. Anticipates the needs of the athlete; actively drives sales through product and services recommendations and a deep understanding of athlete needs.
• Assists with onboarding and training of new and existing team members (as subject matter expert of their area of the store), focusing on best practices, expectational selling skills, and key operational processes. Serves as a go-to expert in designated process categories, ensuring smooth execution and high productivity.
• Demonstrates efficiency and effectiveness in process execution while maintaining an athlete‑first mindset; ensures products are ready for athletes to purchase and athletes are engaged when, where, and how they want.
• Upholds company merchandising and presentation standards by following established floor set plans, signage requirements, price changes, inventory presentation, replenishment standards, etc.
• Promotes and drives customer participation in company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
• Creates a store environment where everyone, both teammates and athletes, are always welcome and treated with respect. Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures, as well as to laws/guidelines of external governing entities.

Qualifications

• High School Diploma or Equivalent
• 1-3 years of experience
• Previous retail or customer‑facing experience preferred