Specialist: Full-Time, Part-Time, and Part-Time Temporary

ENGINEERINGUK; San Jose (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player seeks a Specialist to provide exceptional customer service and foster brand loyalty. In this dynamic role, you will engage with customers, understand their needs, and offer tailored solutions that enrich their lives. Your contributions will help cultivate an inclusive environment where curiosity and collaboration thrive. This position offers opportunities for personal and professional growth within a culture that values diversity and innovation. Join a team that is dedicated to delivering an unparalleled customer experience and be part of a company that stands for excellence.

Benefits

Medical Coverage

Dental Coverage

Retirement Plans

Stock Purchase Discounts

Educational Reimbursement

Discounts on Products

Free Services

Bonuses

Relocation Benefits

Qualifications

• Availability to work nights, weekends, and public holidays.
• Ability to personalize solutions based on customer needs.

Responsibilities

• Deliver excellent service by understanding customer needs.
• Support peers and maintain accuracy in service delivery.

Skills

Customer Service

Knowledge of Apple Products

Communication Skills

Teamwork

Curiosity and Openness to Learning

Job description

You will need to login before you can apply for a job.

Specialist: Full-Time, Part-Time, and Part-Time Temporary

View more categories | View less categories | Sector: Technology | Role: Specialist | Contract Type: Permanent | Hours: Full Time

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Specialist, you build brand loyalty and create owners of Apple products and services. You're dedicated to selling and delivering a customer service experience that is unlike any other. A Specialist is curious—you ask questions to learn about our customers' needs, customizing recommendations to enrich their lives.

Description

Deliver excellent service to Apple customers by understanding their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products. Stay proactively updated on Apple's products, services, purchase options, and sales processes. Support your peers by sharing knowledge about Apple's offerings and assisting in offering ownership opportunities. Maintain accuracy and follow guidance. Perform other tasks as needed, including providing customer support in other store areas. Contribute to an inclusive environment by respecting differences and fostering curiosity to learn. Demonstrate Apple's values of inclusion and diversity daily.

Minimum Qualifications

• Availability to work based on business needs, including nights, weekends, and public holidays, and reliably attend scheduled work in line with local laws and accommodations.

Preferred Qualifications

• Knowledge of Apple products and services.
• Ability to personalize solutions based on customer needs and communicate effectively.
• Ability to work in a fast-paced environment supporting multiple customers.
• Teamwork skills, demonstrating shared responsibility and accountability.
• Curiosity and openness to learning from others.
• Willingness to deepen understanding of Apple and third-party products.
• Trustworthiness with sensitive or confidential information, aligning with Apple's values.

Pay & Benefits

Base pay is part of the total compensation, determined within a range, with opportunities for growth. Pay depends on skills, qualifications, experience, and location. Employees can participate in stock programs, purchase stock at a discount, and receive benefits such as medical and dental coverage, retirement plans, discounts, free services, and educational reimbursement. The role may also include bonuses, commissions, or relocation benefits. Learn more about Apple Benefits.

For roles in specific locations, click here to view pay information. Note: Benefits and stock programs are subject to eligibility and plan terms.

Apple is an equal opportunity employer committed to diversity and inclusion, promoting equal opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. Learn more about your EEO rights.

Where we're hiring

Submit Resume

The pay range for this role is between $27.75 and $35.25/hr, with most new hires starting at $27.75. Pay depends on skills, experience, and location. Employees can participate in stock and benefit programs, subject to eligibility.

Company

Inclusion

Everybody in

Diversity includes. Inclusion empowers. We foster a culture of inclusive hiring, development, and equitable pay for all.

What you work for should reflect what you stand for

We consider the impact of our creations on customers, colleagues, and the planet, focusing on accessibility, equity, privacy, and the environment.

Many join Apple because our values align with theirs.

Starting here is just the beginning

You can thrive at Apple with our career development resources, including Apple University. You have opportunities to grow, change scope, or explore new roles, with support for your growth journey.

Your work is as meaningful to us as it is to you

Apple

Apple's structure emphasizes expertise, with leaders and teams deeply involved in their specialties. Collaboration and respectful debate drive innovation, allowing experts to lead and make impactful decisions. Innovation at Apple is fueled by community, risk-taking, and a shared purpose to create extraordinary experiences.

There is a place for every kind of brilliance at Apple, across various roles and specialties.