Specialist, Expense Operations

Navan, Inc.; Austin (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Company-provided lunches

Happy hours

In-office spaces

Job summary

Navan, Inc. is seeking a detail‑oriented Compliance & Ops professional to join Navan Expense Operations in Austin. You will become an expert on product functionality and customer use cases, working with Product, Data and Engineering to handle escalations while driving efficient processes and policy improvements.

This role emphasizes accuracy, problem solving, and cross‑functional collaboration. You will focus on KYC/KYB compliance in fintech/travel, maintain strong customer relationships, and

Qualifications

• 1+ years of KYC/KYB compliance in fintech or travel.
• Strong problem solving and resolution focus.
• Excellent customer focus and relationship skills.
• Organized with ability to meet deadlines under pressure.
• Proven ability to meet targets in a high-growth environment.
• Process-driven with a knack for automation.
• Flexible and agile in a changing environment.
• Proficient in Excel and Google Sheets; automation experience is a plus.

Responsibilities

• Become an expert in product functionality and customer use cases.
• Collaborate with cross-functional teams to handle escalations.
• Meet productivity and quality KPIs and identify ops improvements.
• Escalate risks to leadership with solutions.
• Execute and evaluate processes and suggest improvements.
• Contribute to development and re-engineering of policies and procedures.

Skills

Critical thinker

Customer focus

Organized

Target driven

Process automation

Adaptability

Excel proficiency

Cross-functional collaboration

Tools

Excel

Google Sheets

Job description

Get started Navan Travel is free* — no platform fees

Navan Expense is an expense and corporate card solution that eliminates the hassles of expense management while giving finance leaders real‑time spend visibility and control. Navan Expense provides employees with a refreshingly easy way to pay for what they need while giving finance leaders one easy place to control, manage, and track spend. With physical and virtual cards, smart policy management, and automated expense reports, Navan Expense streamlines the entire business spending process — driving cost‑savings, productivity, and compliance.

Navan Expense Operations is growing! We are a compact yet dynamic team, dedicated to mutual support and collaboration. Positioned within an innovative company, we offer an excellent opportunity to embark on a rewarding journey. Our work directly contributes to enhancing the lives of our customers, making us a valuable and high impact team.

What You’ll Do:

• Become an expert in product functionality and customer use cases.


• Collaborate with cross‑functional teams (Product, Data, Engineering, etc.) to handle escalations.


• Meet productivity and quality KPIs, while identifying areas for operational improvement.


• Escalate risks to leadership, offering subject matter expertise for solutions.


• Execute and evaluate processes, suggesting improvements for maximum efficiency.


• Contribute to the development and re‑engineering of policies and procedures.

What We’re Looking For:

• 1+ years of KYC/KYB compliance within the fintech or travel sector


• Critical thinker, thinking outside of the box and pushing for resolutions


• Strong customer focus and relationship‑building skills.


• Organized, able to prioritize and meet deadlines under pressure.


• Proven ability to meet targets in a high growth and high demand setting.


• Process driven, with a knack for automation and improvement.


• Able to embrace change with flexibility and agility in a continually changing environment


• Proficient in Excel and Google Sheets, with experience in process launch and maturity.


• Ownership mindset with problem‑solving and cross‑functional collaboration skills.

About Navan

Navan (Nasdaq: NAVN) is the global AI‑powered business travel and expense platform that makes travel easy for frequent travelers. From finding flights and hotels, to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com .

Culture of Excellence

Our team is our competitive edge — a high‑performance group of smart, driven people committed to winning together. This dedication to excellence is why we’ve been recognized as a Best Place to Work by Built In (2023–2026), a G2 Best Global Software Company (2025–2026), Forbes Cloud 100 (2022–2025), and CNBC Disruptor 50 (2022–2025). At Navan, we provide an environment where top talent excels, offering the autonomy and fast‑paced trajectory needed to build a defining career and do the best work of your life.

Navan offers a comprehensive benefits program designed to support your well‑being, financial security, and life outside of work. Our benefits, thoughtfully tailored by country to meet local needs, include healthcare coverage, insurance offerings, and wellness resources for you and your family.

We support long‑term financial growth through retirement savings programs and opportunities to participate in our equity plans, so you can share in Navan’s success. To promote balance, we offer flexible time off, country‑specific holidays, and paid parental leave for all new parents. Additional benefits include connectivity and commuting support*, mental health resources, and exclusive travel‑related perks. Wherever you’re based, our benefits evolve with you.

Workplace Policy

Navan believes in the value of in‑person connections, whether that’s sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face‑to‑face interactions improve company culture and drive business results. Navan invests in global office spaces — in the U.S., Europe, and Asia, among others — that feel welcoming. In‑office perks such as company‑provided lunches and happy hours create a strong team environment to help you do your best work. Our employees work from the office four days a week. Please expect this policy for all roles that are tied to an office.

Accommodations

Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law.

As part of the recruitment process, certain personal data may be processed using automated tools, including tools that use AI. For details on how Navan collects and uses your personal data, please review Navan’s Candidate Privacy Notice here .

*Applies to select locations.