Director, Business Relationship Management

AAA Club Alliance; Wilmington (DE); Hybrid; USD 132,000 - 175,000; Full time

Benefits offered by this job

Hybrid schedule

Health benefits

PTO + holidays

401(k) match

Tuition reimbursement

Volunteer time off

AAA Membership

Job summary

AAA Club Alliance is seeking a Director of Business Relationship Management to align IT strategy with business goals from its Wilmington, DE base. This senior leadership role partners with business executives to shape investments, translate strategies into a multi-year technology roadmap, and drive measurable value across operations, finance, and customer experiences.

You will lead portfolio governance, manage budgets, and mentor a high-performing team, ensuring disciplined decision-making and

Qualifications

• 15+ years of IT business partnership and portfolio management experience.
• Experience translating business strategies into technology roadmaps and measurable outcomes.
• Strong financial acumen with budgeting, forecasting and capital planning experience.
• Proven ability to lead portfolio governance and executive-level reporting.
• Experience with vendor management, contracts, and risk controls.

Responsibilities

• Build trusted relationships with enterprise executives and senior leaders.
• Serve as the primary IT strategic partner and escalation point for the portfolio.
• Identify and shape opportunities driving revenue, productivity, and customer experiences.
• Lead evaluation and adoption of emerging tech for business transformation.
• Translate strategies into a multi-year technology roadmap with timelines and trade-offs.
• Oversee portfolio budgeting, forecasts, and capitalization decisions.
• Establish metrics, dashboards, and executive reporting for portfolio health.

Skills

Executive communication

Strategic leadership

Portfolio governance

Financial acumen

Vendor management

Stakeholder engagement

Education

Bachelor’s degree in business/IT/finance

Job description

Director, Business Relationship Management

AAA Club Alliance is hiring for a Director, Business Relationship Management to join our team! This senior leadership role serves as a strategic partner between business executives and IT, shaping and prioritizing technology investments that support business growth, improve customer and associate experiences, and strengthen operational performance. The position translates business strategies into a multi-year technology investment roadmap, provides portfolio governance, and partners with IT, Finance, and Procurement to ensure disciplined decision-making, financial rigor, and measurable value realization.

What We Offer You

As part of our team, you’ll enjoy a total rewards package designed to support your well-being, growth, and work-life balance. Our package includes:

• Competitive annual salary; the starting base compensation for this position is: $131,915 - $175,000*
• Annual Bonus Eligibility
• Hybrid schedule (3 days on-site weekly)
• Comprehensive health benefits package
• Generous accrued paid time off + 8 paid holidays
• 401(K) plan with company match up to 7%
• Professional development opportunities and tuition reimbursement
• Paid time off to volunteer & company-sponsored volunteer events throughout the year
• Other benefits include a complimentary AAA Membership, Health & Wellness Program, Health Concierge Service, Life Insurance and Short Term/Long Term Disability

Primary Duties of the Role

• Build trusted relationships with enterprise business executives and senior leaders
• serve as the primary IT strategic partner and escalation point for the business portfolio
• Identify, shape, and advance technology-enabled opportunities that drive revenue growth, improve customer and associate experiences, enhance service quality, increase productivity, and strengthen operational effectiveness
• Lead the evaluation and adoption of emerging technology capabilities that support business transformation and sustainable competitive advantage
• Translate functional strategies into a multi-year technology roadmap, defining target outcomes, sequencing, dependencies, and trade-offs
• Lead business line portfolio planning and governance, partnering with business and IT executives to prioritize investments and manage trade-offs across capacity, cost, risk, and value
• Own and challenge business case development to ensure enterprise alignment, financial rigor, delivery feasibility, clear benefit definition, and measurable value realization
• Establish portfolio performance metrics, dashboards, and executive reporting to monitor health, spend, benefits, risks, milestones, adoption, and post-implementation outcomes
• Provide oversight for active projects, ensuring alignment with approved scope, schedule, budget, dependencies, risks, and business outcomes; resolve issues and escalate decisions when needed
• Partner with Finance to manage portfolio budgets, forecasts, capitalization strategy, cost transparency, lifecycle costs, and operational impacts
• Coordinate demand and capacity planning with IT leadership, delivery teams, and enterprise architects to support scenario planning, sequencing, and throughput while minimizing operational disruption
• Lead discovery-to-sourcing activities for external solutions or services, including RFI/RFP development, vendor evaluation, sourcing recommendations, contract support, risk controls, and vendor performance management
• Build and lead a high-performing team through coaching, mentorship, talent development, accountability, collaboration, continuous learning, and business-focused outcomes
• Other duties as assigned

Minimum Qualifications

• Bachelor’s degree in business, information technology, finance, or a related field required; equivalent combination of education and senior-level experience may be considered
• 15+ years of progressive experience in IT business partnership, technology portfolio management, enterprise transformation, business relationship management, or related leadership roles
• Experience partnering with senior business and IT leaders to translate business strategies into technology roadmaps, investment priorities, and measurable business outcomes
• Demonstrated experience leading portfolio governance, project prioritization, business case development, value realization, and executive-level reporting
• Strong financial acumen, including experience with portfolio budgets, forecasts, capitalization considerations, lifecycle costs, and investment trade-off decisions
• Experience supporting sourcing, vendor evaluation, contract negotiations, risk controls, and vendor performance management for technology solutions or services
• People leadership experience, including coaching, developing, and leading high-performing teams in a matrixed environment
• Project, program, or portfolio management training or certification preferred, such as PMP, PgMP, ITIL, or equivalent experience
• Organizational change management training or certification preferred, such as Prosci or equivalent experience

Knowledge, Skills and Abilities

• Ability to influence, negotiate, manage conflict, build alignment, and drive accountability across business and IT teams without direct authority
• Strong executive communication and presentation skills, with the ability to clearly communicate complex business, technology, financial, and risk information
• Strategic leadership and consultative partnership skills, including the ability to advise senior leaders, challenge assumptions, facilitate decisions, and align technology priorities to business outcomes
• Executive communication and influence skills, including the ability to communicate complex business, technology, financial, and risk information clearly through verbal, written, and visual formats
• Strong business and technology acumen, with the ability to translate business strategies into technology roadmaps, process capabilities, investment options, and practical delivery approaches
• Portfolio governance and prioritization skills, including the ability to evaluate demand, manage trade-offs, assess risk, sequence work, and support disciplined investment decisions
• Financial and vendor management acumen, including budget management, forecasting, capitalization considerations, business case development, sourcing support, contract negotiations, and vendor performance oversight
• Analytical thinking and data-driven decision-making skills, including the ability to assess business needs, evaluate options, solve problems, and measure value realization through clear metrics and reporting
• Change leadership and adoption skills, including the ability to promote innovation, guide stakeholders through transformation, and drive accountability for sustainable business outcomes
• People leadership and ownership mindset, including emotional intelligence, self-motivation, coaching, collaboration, continuous learning, and accountability for team and portfolio results

Full time Associates are offered a comprehensive benefits package that includes

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE! Check out our Benefits Page for more information

Job Category

Information Technology

Work from home or remote positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates. Our club is located in Washington DC and 13 states including Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, and West Virginia.

AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, AAA Oklahoma/South Dakota, and AAA Ohio Automobile Club joining, now representing nearly 7.4 million members in 13 states including Washington, D.C.

We’ve created an environment where you can look forward to coming to work and interacting with compassionate people who enjoy what they do and love supporting their team. We’re dedicated to keeping our Associates fulfilled and helping them feel secure. With such a diversity of products and services, our Associates have the opportunity to fulfill customer needs while growing their own career.

So that leaves one question, are you ready to make a difference? Are you being referred to one of our roles? If so, ask your connection at AAA Club Alliance about our Associate referral process! We recognize that you don’t stop being a parent, caretaker, pet owner, or student because you’re at work. We give our Associates the option to customize their experience in order to suit their individual needs and interests. We offer a wide array of benefits that give our Associates piece of mind– even after retirement.

You can learn more about our benefit offerings here. AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities.

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to [e-mail].