Specialist, Education Operations

Relativity; Santa Fe (NM); Hybrid; USD 66,000 - 100,000; Full time

Job summary

Relativity in Santa Fe, NM is seeking an Education Programs Specialist to support execution of education programs and improve processes using AI tools. The role emphasizes scheduling, LMS updates, and contract coordination with Finance and Legal to refine and improve workflows.

You will run program logistics, develop SOPs, and drive upskilling sessions across internal systems, aiming to automate manual tasks and scale operations. Strong collaboration and communication are essential.

Qualifications

• 1–3 years' experience with strong attention to detail and communication.
• Curiosity and basic experience with Skilljar and AI tools.
• Preferred experience with Salesforce and Skilljar.

Responsibilities

• Support workspace creation, scheduling, LMS updates
• Review and manage candidate flagged candidate attempts
• Respond to customer inquiries about education programs
• Execute training and certification contracts with Finance and Legal
• Run program logistics and create SOPs; facilitate upskilling sessions across internal systems
• Own projects, process improvements, and AI innovations to scale processes
• Track action items, schedules, and stakeholder timelines
• Communicate program updates with stakeholders

Skills

Collaboration

Communication

Needs Assessment

Process Improvements

Program Management

Relationship Building

Sales Enablement

Stakeholder Management

Strategic Planning

Training Delivery

Tools

Salesforce

Skilljar

AI Tools

Job description

Posting Type

Remote/Hybrid Job Overview

The Specialist supports execution of education programs through operational and administrative tasks, ensuring smooth delivery of learning experiences, while also working to automate and increase efficiency to those processes.

Job Description and Requirements

Key Responsibilities

• Support workspace creation, scheduling, LMS updates
• Review and manage candidate flagged candidate attempts
• Scrub and answer customer inquiries in a timely fashion related to various education programs
• Executes training and certification contracts, working with Finance and Legal to refine and improve
• Run program logistics and create related SOPs and facilitate upskilling sessions related to scheduling trainings, workshops, webinars across internal systems and process improvement
• Own projects, process improvements, and AI innovations to scale and eliminate manual processes
• Track action items, schedules, and support timelines for team and stakeholders
• Communicate program updates with stakeholders

Qualifications

1-3 years' experience Strong attention to detail, excellent communication, curiosity, Basic experience with Skiljar and AI tools Preferred experience with Salesforce, Skilljar

Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values: $66,000 and $100,000

The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Required Skills

• Collaboration
• Communication
• Needs Assessment
• Process Improvements
• Program Management
• Relationship Building
• Sales Enablement
• Stakeholder Management
• Strategic Planning
• Training Delivery