Specialist, Education Operations

Relativity; Kansas; Híbrido; USD 66.000 - 100.000; Jornada completa

Descripción de la vacante

Relativity is seeking a Specialist to support execution of education programs through operational and administrative tasks, ensuring smooth delivery of learning experiences and driving automation to improve efficiency.

You will manage LMS updates, scheduling, and program logistics, collaborate with Finance and Legal on contracts, and lead process improvements and AI initiatives to scale and reduce manual work.

Formación

• 1-3 years of experience in education program operations.
• Strong attention to detail and excellent communication.
• Familiarity with Skilljar and AI tools; Salesforce experience preferred.

Responsabilidades

• Support workspace creation, scheduling, LMS updates.
• Review and manage candidate flagged attempts.
• Respond to customer inquiries related to education programs.
• Execute training and certification contracts with Finance and Legal.
• Run program logistics and create SOPs; facilitate upskilling sessions.
• Own projects, process improvements, and AI innovations to scale processes.
• Track action items, schedules, and timelines for team and stakeholders.
• Communicate program updates with stakeholders.

Conocimientos

Collaboration

Communication

Needs Assessment

Process Improvements

Program Management

Relationship Building

Sales Enablement

Stakeholder Management

Strategic Planning

Training Delivery

Herramientas

Skilljar

Salesforce

AI tools

Descripción del empleo

Job Overview

The Specialist supports execution of educationprograms through operational and administrative tasks, ensuring smooth delivery of learning experiences, while also working to automate and increase efficiency to those processes.

Posting Type

Remote/Hybrid

Job Overview

The Specialist supports execution of educationprograms through operational and administrative tasks, ensuring smooth delivery of learning experiences, while also working to automate and increase efficiency to those processes.

Job Description And Requirements

Key Responsibilities

• Support workspace creation, scheduling, LMS updates
• Review and manage candidate flagged candidate attempts
• Scrub and answer customer inquiries ina timelyfashion related to various education programs
• Executestrainingandcertificationcontracts, workingwith Finance and Legalto refine and improve
• Run programlogisticsand create related SOPs and facilitate upskilling sessions related to scheduling trainings, workshops, webinars across internal systemsand process improvement
• Own projects, process improvements, and AI innovations to scale andeliminatemanual processes
• Track action items, schedules, and support timelinesfor team and stakeholders
• Communicate program updates with stakeholders

Qualifications

• 1-3years' experience
• Strong attention to detail, excellent communication, curiosity,
• Basic experience with Skiljar and AItools
• Preferred experience with Salesforce, Skilljar

Relativity is committed to competitive, fair, and equitable compensation practices.

This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.

The expected salary range for this role is between following values:

$66,000 and $100,000

The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Required Skills

• Collaboration
• Communication
• Needs Assessment
• Process Improvements
• Program Management
• Relationship Building
• Sales Enablement
• Stakeholder Management
• Strategic Planning
• Training Delivery