Specialist Donor Driver

Versiti Blood Center of Indiana; Indianapolis (IN); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision plans

Paid Time Off (PTO)

Holidays

Short- and Long-term disability

Life insurance

401(k) match

Job summary

Versiti Blood Center of Indiana is seeking a Donor Driver Specialist to perform phlebotomy and transport mobile drive operations in the Indianapolis area. You will interact with donors and coordinators to deliver a safe, welcoming donation experience while following DOT guidelines.

The role requires a high school diploma or GED, 1–3 years of people-facing experience, and ability to work evenings, weekends, or holidays.

Qualifications

• High School Diploma or GED required.
• Must have strong customer service skills and professionalism.
• Ability to read and interpret SOPs and safety rules.

Responsibilities

• Follows DOT guidelines when operating a van and safely transports staff and equipment.
• Loads/unloads supplies and sets up at mobile site, including technology systems.
• Performs donor screening and phlebotomy with care.
• Delivers excellent donor service and responds to inquiries professionally.
• May conduct automation with Alyx/Trima and recruit donors for automation.
• Maintains equipment and records; prepares units for transport.
• Monitors donors for reactions and provides care as needed.
• Rebooks donors for future donations.
• Adheres to regulatory requirements and SOPs.

Skills

Customer Service

Communication

Attention to Detail

SOP Literacy

Math Aptitude

Computer Literacy

Flexible Hours

Education

High School Diploma

GED

Tools

Navigation System

PC / Laptop

Microsoft Office

Lancet

Sphygmomanometer

Hemoglobin Analyzer

Trima/Alyx

Job description

Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.

Position Summary

Under direct supervision by department leadership, performs phlebotomy collection of whole blood and apheresis products. Interacts with donors and coordinators, providing a high level of customer service to deliver an excellent donation experience. Takes pride in and is committed to delivering high quality services. Works cooperatively and is a supportive member of the team/group. Contributes positively to the achievement of team objectives. Responsible for operating the mobile drive vehicle, loading and unloading supplies and transporting the mobile staff in a safe and efficient manner. The Specialist, Donor Driver plays an essential role in promoting and maintaining a collaborative and respectful team culture and contributes to a strong and engaging employee experience. The individual models teamwork, effective communication, and professionalism and fosters an environment where donors and colleagues feel safe, valued, and respected.

Total Rewards Package

Compensation

The target salary is based on internal averages. Versiti sets salary ranges aligned to local markets in which the job is performed. Compensation decisions take into account internal salary averages and differentiation based on education, experience, skills, and performance. Specific salary and benefits information is shared at the time of the phone screening based on your location and qualifications.

Benefits

Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others.

Responsibilities

• Follows all DOT guidelines when operating full-size commercial van/Promaster, and safely transports staff, supplies, and equipment.
• Loads/unloads supplies and performs set up at the mobile site, including technology systems and quality control.
• Performs donor screening (collects donor histories), mini-physical, and phlebotomy.
• Treats donors with customer service excellence, presenting a positive image. Responds to customer inquiries, requests, and complaints with a timely and complete response and escalates to leader when appropriate. Provides a service-centric donor experience by interacting with donors respectfully, compassionately, and professionally.
• May conduct automation (Alyx and/or Trima), including recognizing and responding to automation reactions. Recruits and converts donors for automation.
• Contributes to and upholds a positive team culture and employee experience by fostering teamwork, collaborating effectively, maintaining an encouraging environment, and by supporting coworkers through kind and respectful behaviors.
• Maintains product integrity and ensures proper identification of all donors, performs routine maintenance on equipment, and completes department records as needed. May prepare/pack units for transport.
• Observes donors for reactions, provides reaction care and assists other staff in handling reactions if needed.
• Rebooks donors for future donation appointments.
• May be subject to additional background checks as required by sponsor if asked to assist a mobile.
• Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification
• Understands and performs in accordance with all applicable regulatory and compliance requirements
• Complies with all standard operational policies and procedures

Qualifications

Education

• High School Diploma required
• GED required

Experience

• 1-3 years relevant people facing experience preferred
• Less than 1 year job-related experience. required

Knowledge, Skills And Abilities

• Knowledge of standardized work routines and methods, general facts and information and/or the use of simple equipment, machines and materials. Knowledge is usually acquired through training on the job. required
• Ability to read and interpret documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals. required
• Must have basic mathematical aptitude and strong attention to detail. required
• Ability to apply judgment to written or oral instructions. required
• Ability to organize work to provide productive workflow. required
• Ability to provide a consistently positive donor experience through professional, empathetic donor-centric service. required
• Ability/desire to contribute to and uphold a positive team culture through respectful communication, behaviors, and collaboration required
• Flexibility to work independently, with a team, and adaptability to changing organizational and donor needs. required
• Strong communication skills, including the ability to respectfully provide and receive feedback to/from peers/donors/leadership. required
• Ability to work evening, weekend, and holiday hours. required
• Ability to learn/utilize computer applications as required to perform duties. required

Licenses and Certifications

• DL NUMBER - Driver License, Valid and in State required
• Cargo certification required

Tools and Technology

• Navigation system. required
• Personal Computer (desktop, laptop, tablet). required
• General office equipment (computer, printer, fax, copy machine). required
• Microsoft Suite (Word, Excel, PowerPoint, Outlook). required
• Screening equipment including:
• Lancet
• Sphygmomanometer (BP cuff)
• Temperature probe
• Hemoglobin analyzer required
• Phlebotomy collection equipment that may include blood mixer, Trima, Alyx required