Specialist, Default

Amherst Group; Bradley (WV); On-site; USD 45,000 - 65,000; Full time

Job summary

Amherst Group in the United States is seeking a Default Specialist to coordinate case communications with law firms, sheriffs, and third-party vendors. You will manage notices, track progress, and support the legal team with data-driven reporting.

The role emphasizes precise record-keeping, proactive follow-up, and compliant handling of notices to vacate, adverse possession, and non-payment. Strong Excel skills and English proficiency are essential to succeed in a fast-paced, back-office

Qualifications

• English proficiency, written and conversational.
• Intermediate level Microsoft Excel skills.
• General PC/computer skills with ability to manage multiple systems.

Responsibilities

• Communicate with Law Firms: primary point of contact for law firms and maintain professional correspondence.
• Communicate with Sheriff/Third Parties: coordinate with vendors, asset managers, and sheriffs for schedules and lockouts.
• Report Generation and Data Analysis: create reports and analyze data to support legal decisions.

Skills

English proficiency

Microsoft Excel (Intermediate)

General PC/computer skills

Job description

The Amherst Group of companies comprise of leading real estate investment and advisory firms with a mission to transform the way real estate is owned, financed and managed. Amherst leverages its proprietary data, analytics, technology, and decades of experience to seek solutions for a fragmented, slow-to-evolve real estate ecosystem and to materially improve the experience for residents, buyers, sellers, communities, and investors. Today Amherst has over 1000 employees and $14.1 billion in assets under management.Over the past decade, Amherst has scaled its platform to become one of the largest operators of single-family assets and has acquired, renovated, and leased more than 46,000 homes across 32 markets in the U.S. The firm delivers customized, stabilized cash-flowing portfolios of assets to its investors, wrapped in all the ongoing services required to manage, own, and finance the asset including property management, portfolio management, and a full capital markets team. In addition to its single-family rental platform, Amherst’s debt business pursues two distinct credit strategies in mortgage-backed securities and commercial real estate lending. Over its 25-year history, Amherst has developed a deep bench of research and technology talent, and leverages data and analytics at every stage in the asset lifecycle to improve operations and preserve long-term value for our investors and the more than 188,000 residents the firm has served.The Default Specialist plays a key role within Amherst’s Default department, serving as the primary point of contact between the company, law firms, sheriffs, and third-party vendors throughout the legal and default management process. This role is responsible for managing case communication and documentation, coordinating notice distribution, tracking case progress, and generating reports that support accurate, data-driven decisions for the legal team. Through proactive case follow-up, precise record-keeping, and responsive support to residents and law firms, the Default Specialist helps the department resolve legal and default cases efficiently, compliantly, and on time.Key ResponsibilitiesCommunication with Law Firms: Serve as the primary point of contact for communication with law firms, maintaining professional and effective correspondence to ensure timely updates and information exchange regarding legal procedures such as filing cases in court, providing information for hearings (witnesses, work orders, maintenance issues, etc.), and creating court dockets.Communication with Sheriff/Third Parties: Coordinate with third-party vendors, Asset Managers, and sheriffs to schedule and execute lockouts.Report Generation and Data Analysis: Generate various reports and interpret data accurately to provide insights and support decision-making for the legal team.Chat/Phone Support: Address inquiries and provide support through chat and phone calls, ensuring prompt and helpful responses to stakeholders.Notice Distribution: Prepare and distribute notices as required, ensuring compliance with legal procedures and timely delivery to relevant parties, including notices for adverse possession, violation, non-payment, and notices to vacate.Case Follow-Up: Proactively follow up on cases, tracking progress and ensuring all necessary actions are taken in a timely manner to meet deadlines and resolve issues efficiently, including emailing/calling attorneys and court clerks and checking court websites.Property Status Management: Monitor and adjust property status as needed, maintaining accurate records and ensuring alignment with legal requirements and departmental guidelines.Research and First-Contact Resolution: Conduct research as required, collaborating with different departments to gather information and provide first-contact resolution to inquiries, aiming for swift and satisfactory outcomes.Daily Interaction Management: Take accountability for day-to-day interactions with law firms and residents, addressing questions, concerns, and requests promptly and professionally to maintain positive relationships and uphold organizational standards.Job RequirementsMinimum Requirements:English proficiency, written and conversationalIntermediate-level Microsoft Excel skillsStrong general PC/computer skillsPreferred Qualifications:Prior backoffice or administrative support experienceBackground or experience in real estate or property managementFunctional and Behavioral SkillsFunctional Skills:Microsoft Excel (Intermediate) — formulas, data organization, and reportingStrong general PC and software proficiencyReport generation and data interpretationFamiliarity with backoffice or property management systems (preferred)Behavioral Skills:Highly organized with strong attention to detailAdaptable to changing priorities and proceduresEffective multitasker with a sense of urgency when neededFast learner, open to feedback and coachingStrong team player with a positive attitude and clear communicationCritical thinking and problem-solving skillsHow to applyTo apply, please visit the official Amherst website, click on the \"Careers\" section to review the available positions in Costa Rica, or visit the following link: https://www.amherst.com/careers/Our full-time employee benefits include:A competitive and comprehensive benefits package.