Specialist, Customer Service Facilities

Salt Lake Community College; Utah; On-site; USD 32,000 - 45,000; Full time

Job summary

Salt Lake Community College is seeking a detail‑oriented administrative professional to support Facilities Services. The role requires strong customer service, effective communication, and the ability to manage multiple tasks across a busy campus environment.

You will assist with CMMS data entry, work orders, and inquiries, provide backup to the Motor Pool, and help coordinate EMS notifications and campus events. The ideal candidate has solid Office skills and a collaborative attitude.

Qualifications

• High School Diploma or equivalent.
• Two years of customer service experience.
• Strong organizational skills and ability to prioritize tasks.
• Professionalism in a fast-paced environment.
• Basic computer literacy with Microsoft Office.
• Excellent written and verbal communication skills.
• Two years post-high school education (60 credits/associate degree).
• Preference for candidates with higher education facilities experience.
• Advanced computer literacy with MS Office and data systems.

Responsibilities

• Understand and follow division, school and college policies and procedures.
• Assist with maintaining CMMS entries, entering work orders and responding to inquiries.
• Provide backup to the Motor Pool Department including scheduling, reserving and dispatching vehicles.
• Oversee EMS scheduling notifications and coordinate with Facilities staff.
• Assist in event preparation for Facilities Services and coordinate with Utilities staff.

Skills

Customer service

Communication

Organization

Multi-tasking

Phone and email etiquette

Teamwork

Self-motivation

Diversity awareness

Problem solving

Education

High School Diploma or equivalent

Associate degree / 60 credit hours

Tools

Microsoft Office Suite

Word

Excel

CMMS

Banner

MYSLCC

SLCC website

Job description

• Understand and follow division, school and college policies and procedures.
• Exceptional customer relation skills and professional telephone and email etiquette.
• Knowledge of standard office practices and procedures.
• Proper business English, including spelling, punctuation and grammar for reading, writing, and speaking skills.
• Ability to multi-task and maintain multiple conversations verbally and digital messaging.
• Basic computer literacy, including word processing, data management (CMMS) and internal navigation Microsoft Office Suite, including Word and Excel. Basic knowledge of, e.g. (Banner, email, MYSLCC and SLCC website) to trouble -shoot issues.
• Ability to communicate effectively with a broad range of diverse people. Assist with department communications and staff development.
• Must be self-motivated and work well with groups.
• Able to perform duties with minimal supervision.
• Assist with maintaining computerized maintenance management system (CMMS) including entering work orders and responding to inquiries from the college community via telephone, in person or email.
• Assist in collecting and reviewing relevant information, act as a liaison between SLCC Facilities Services and, SLCC staff, and faculty.
• Develop, organize, and coordinate systems and projects effectively.
• Work well with students, faculty, staff, and the community.
• Ability to prioritize required workload effectively in a busy, changing environment.
• Communicate division and college policies and procedures effectively and diplomatically.
• Must be self-motivated and work well with groups.
• Provide backup to the Motor Pool Department which may include scheduling, reserving, and dispatching motor pool vehicles to staff/faculty/students to use on college business.
• This person will also oversee the EMS scheduling notifications and review any needs that may be needed from the Facilities department.
• Assist in event preparation as needed for Facilities Services including working with Utilities staff to serve the SLCC population.
• Provide consistent and complete feedback to key individuals.
• Ability to communicate effectively with a broad range of people with a variety of abilities and backgrounds, to maintain good working relationships across the College
• Ability to work with all groups from a variety of academic, socioeconomic, cultural, and ethnic backgrounds, and with community college students, faculty, and staff, including those with disabilities.
• Duties as assigned.

• High School Diploma or equivalent.
• Two (2) years of customer service experience.
• Strong organizational skills and ability to prioritize tasks.
• Ability to maintain professionalism in a fast-paced, dynamic environment.
• Basic computer literacy with experience in Microsoft Office Suite.
• Excellent written and verbal communication skills.
• Two (2) years of post-high school education (60 credit hours/associate degree)
• Preference may be given to candidates who have previous experience in a higher education facilities environment.
• Advanced computer literacy with experience in Microsoft Office Suite and computer data systems.