Specialist, Customer Service Facilities

Salt Lake Community College (UT); Salt Lake City (UT); On-site; USD 40,000 - 55,000; Full time

Job summary

Salt Lake Community College in Salt Lake City, UT, seeks a proactive Facilities Services Assistant to support daily operations in a fast-paced campus environment. You will handle customer inquiries, coordinate maintenance workflows, and help manage CMMS work orders and EMS notifications.

The role requires strong communication, organizational skills and the ability to work with diverse campus groups. Prior facilities or higher-education experience is a plus.

Qualifications

• High School Diploma or equivalent required.
• Two years of customer service experience preferred.
• Strong organization and task prioritization skills.
• Professional communication in person, on the phone, and in writing.
• Basic computer literacy including MS Office and data systems.

Responsibilities

• Follow policies and procedures at division, school and college level.
• Maintain excellent customer relations and professional etiquette.
• Assist with CMMS data entry and work order responses.
• Coordinate communications across departments and staff development.
• Support EMS scheduling notifications and facilities requests.
• Assist with event prep for Facilities Services as needed.
• Provide backup to Motor Pool dispatch and scheduling when required.
• Communicate with diverse groups to maintain campus relationships.

Skills

Customer service

Multitasking

Communication

Office software

Phone and email etiquette

CMMS data management

Team collaboration

Self-motivated

Prioritization

Interpersonal skills

Education

High School Diploma or equivalent

Associate degree / 60 credit hours

Tools

Microsoft Office Suite

CMMS

Banner

Email systems

Job description

• Understand and follow division, school and college policies and procedures.
• Exceptional customer relation skills and professional telephone and email etiquette.
• Knowledge of standard office practices and procedures.
• Proper business English, including spelling, punctuation and grammar for reading, writing, and speaking skills.
• Ability to multi-task and maintain multiple conversations verbally and digital messaging.
• Basic computer literacy, including word processing, data management (CMMS) and internal navigation Microsoft Office Suite, including Word and Excel. Basic knowledge of, e.g. (Banner, email, MYSLCC and SLCC website) to trouble -shoot issues.
• Ability to communicate effectively with a broad range of diverse people. Assist with department communications and staff development.
• Must be self-motivated and work well with groups.
• Able to perform duties with minimal supervision.
• Assist with maintaining computerized maintenance management system (CMMS) including entering work orders and responding to inquiries from the college community via telephone, in person or email.
• Assist in collecting and reviewing relevant information, act as a liaison between SLCC Facilities Services and, SLCC staff, and faculty.
• Develop, organize, and coordinate systems and projects effectively.
• Work well with students, faculty, staff, and the community.
• Ability to prioritize required workload effectively in a busy, changing environment.
• Communicate division and college policies and procedures effectively and diplomatically.
• Must be self-motivated and work well with groups.
• Provide backup to the Motor Pool Department which may include scheduling, reserving, and dispatching motor pool vehicles to staff/faculty/students to use on college business.
• This person will also oversee the EMS scheduling notifications and review any needs that may be needed from the Facilities department.
• Assist in event preparation as needed for Facilities Services including working with Utilities staff to serve the SLCC population.
• Provide consistent and complete feedback to key individuals.
• Ability to communicate effectively with a broad range of people with a variety of abilities and backgrounds, to maintain good working relationships across the College
• Ability to work with all groups from a variety of academic, socioeconomic, cultural, and ethnic backgrounds, and with community college students, faculty, and staff, including those with disabilities.
• Duties as assigned.

• High School Diploma or equivalent.
• Two (2) years of customer service experience.
• Strong organizational skills and ability to prioritize tasks.
• Ability to maintain professionalism in a fast-paced, dynamic environment.
• Basic computer literacy with experience in Microsoft Office Suite.
• Excellent written and verbal communication skills.
• Two (2) years of post-high school education (60 credit hours/associate degree)
• Preference may be given to candidates who have previous experience in a higher education facilities environment.
• Advanced computer literacy with experience in Microsoft Office Suite and computer data systems.