Specialist - Customer Maintenance

Premier Trailer Leasing; Plano (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

Premier Trailer Leasing is seeking a Specialist – Customer Maintenance to coordinate maintenance and repairs for a diverse trailer fleet, ensuring compliance with DOT and company standards. The role involves invoicing, record-keeping, and collaboration with vendors and internal teams.

Ideal candidates have an associate degree in a related field and 2–4 years in fleet maintenance coordination or transportation operations, with strong communication and organizational skills.

Qualifications

• Associate degree in Business, Logistics, or related field preferred.
• 2–4 years of experience in fleet maintenance coordination, dispatch, vendor management, or transportation operations.

Responsibilities

• Coordinate maintenance and repair requests for company-owned and external trailers, ensuring timely completion.
• Review invoices, code expenses, and address discrepancies.
• Maintain accurate maintenance records in the fleet system and communicate with internal teams.

Skills

Attention to detail

Customer service

Organization

Analytical thinking

Team collaboration

Education

Associate degree in Business/Logistics

Tools

Maintenance management systems

Vendor portals

Microsoft Office

Job description

Are you looking for a forward focus environment where you are continually challenged, and the atmosphere is affirming? Do you want to be a part of a team where you are often out of your comfort zone, but you wake up excited to go to work each day? How about a place where people are growing because they desire change and growth is modeled and expected?

WHO WE ARE:

Premier Trailer Leasing is a 'USA Today Top Workplace' and one of the largest trailer leasing and rental companies in the nation, specializing in long-term leasing and short-term rental services for over-the-road vans, flatbeds, refrigerated equipment and chassis with an inventory of 70,000 trailers and a growing network of locations across the United States. Our investment in new trailers and cutting-edge technology offers the highest quality equipment on both rentals and leases. Our culture fosters a strong entrepreneurial spirit. We believe that our company is better because of our highly skilled employees who are passionate about providing outstanding customer service and getting results. We believe in team effort, not individualism. At Premier you will find an environment where you are seen, heard and valued. Join us and experience what it means to live a culture of C.A.R.E!

JOB SCOPE:

The Specialist – Customer Maintenance supports the maintenance operations for trailers owned by Premier and leased to UPS, as well as UPS-owned trailers and third-party (non-Premier-owned) trailers. This role ensures that maintenance requests, repairs, and preventive maintenance activities are handled efficiently, accurately, and in accordance with customer and company standards. The Specialist serves as the central point of coordination between customers, vendors, and internal teams—helping to minimize downtime, control maintenance costs, and maintain compliance with regulatory requirements.

KEY RESPONSIBILITIES:

Maintenance Coordination

• Process maintenance and repair requests for company-owned, UPS-owned trailers, and non-company-owned trailers.
• Monitor open work orders to ensure timely completion of repairs and preventive maintenance.
• Verify that all maintenance activities comply with DOT, company, and customer standards.
• Review, code, and submit vendor invoices for approval; identify and address discrepancies or overcharges.
• Maintain accurate and detailed maintenance records in the company’s fleet management system.
• Manage ongoing communications with Premier’s National Account Operations and branch teams.

Vendor & Customer Support

• Communicate with vendors to schedule, authorize, and follow up on repairs or inspections.
• Ensure vendors provide proper documentation, estimates, and completion reports.
• Serve as a support contact for UPS and other customers regarding trailer maintenance status, repair authorizations, and updates.
• Escalate complex or delayed issues to the Supervisor – Customer Maintenance for resolution.

Operational Support

• Track preventative maintenance compliance and proactively identify trailers due for maintenance or inspection.
• Support the Supervisor in monitoring maintenance trends, cost controls, and vendor performance metrics.
• Assist in identifying coverage gaps, vendor inefficiencies, or recurring maintenance issues.
• Generate and update maintenance reports for internal and customer review.
• Support and work on special projects with the RoadCARE team.

Compliance & Documentation

• Ensure all trailer maintenance activities meet DOT, FHWA, and other regulatory requirements.
• Maintain accurate records of work orders, invoices, and compliance documentation.
• Support internal audits by providing accurate data and documentation as needed.

SKILLS/ABILITIES

• Strong attention to detail and accuracy in data entry and documentation.
• Excellent communication and customer service skills (both written and verbal).
• Strong organizational and multitasking abilities in a fast-paced environment.
• Analytical thinking with the ability to identify maintenance trends and cost-saving opportunities.
• Team-oriented with a proactive approach to problem-solving and service delivery.

EDUCATION & QUALIFICATION:

• Associate degree in Business, Logistics, or a related field preferred.
• 2–4 years of experience in fleet maintenance coordination, dispatch, vendor management, or transportation operations.
• Knowledge of trailer maintenance processes, parts, and terminology preferred.
• Experience with fleet management or maintenance tracking systems a plus.

TECHNOLOGY SKILLS:

• Proficiency with maintenance management systems, vendor portals, and Microsoft Office Suites - Word, Excel, PowerPoint, and Outlook.