Specialist, Customer Claims Handling

Danfoss; City of Utica (NY); Sur place; USD 98 000 - 136 000; Plein temps

Résumé du poste

Danfoss Utica, NY is seeking a Customer Claims Handling Specialist to oversee claims from report to resolution. You will coordinate with Site Quality, Engineering and Sales to deliver timely 8D reports and clear customer updates.

The role emphasizes data accuracy and ongoing improvement, with an Associate or Bachelor's degree and 3+ years in a related field. On-site position with competitive benefits.

Qualifications

• Associate or Bachelor's degree in a technical or business field is required.
• Minimum 3+ years in customer quality, technical service, or complaint handling in an industrial setting.
• Strong organizational and communication skills with ability to manage multiple cases and deadlines.

Responsabilités

• Take full ownership of customer claims from report to final resolution as the primary contact.
• Coordinate with Site Quality, Engineering and Sales to ensure a unified response.
• Prepare 8D reports and provide clear, professional customer updates.
• Track case timelines, escalate delays, and maintain detailed claim records.
• Identify trends to drive continuous improvement in products and processes.

Connaissances

Customer focus

Organizational skills

Communication

Problem solving

Formation

Associate/Bachelor's degree in technical or business field

Outils

CRM/ERP

Microsoft Office

Description du poste

Segment: Danfoss Power Solutions Segment

Job Category: Administration

Work Location Type: On-site

Annual Salary Range: USD 98,000-136,000

Job Experience Level: Associate

Specialist, Customer Claims Handling

Req ID: 50578 Job Location: Utica, NY, US Employment Type: Full Time Segment: Danfoss Power Solutions Segment Job Category: Administration Work Location Type: On-site Annual Salary Range: USD 98,000-136,000 Job Experience Level: Associate Job Description

Job Description

The Impact You'll Make

Are you a natural problem-solver who excels at communication and keeping things on track? As our new Customer Claims Handling Specialist, you will be the customer’s trusted advocate, serving as their single point of contact and ensuring their issues are resolved with care and professionalism.

You will act as the essential communication bridge between our customers and our internal technical experts. You will bring clarity and coordination to complex situations, ensuring that everyone is aligned and that our responses are timely, accurate, and reliable.

Your work goes beyond just managing a case; you will be a key contributor to our quality journey. By maintaining precise records, you will provide the data that helps us spot trends, prevent future issues, and continuously improve our products and processes.

What You’ll Be Doing

• Take full ownership of customer claims from the initial report to the final resolution, acting as the customer's primary point of contact throughout the process.
• Act as a communication hub, coordinating with internal teams like Site Quality, Engineering, and Sales to ensure a unified and effective response.
• Compile and deliver clear, professional customer updates and formal 8D reports, translating complex technical information into easy-to-understand resolutions.
• Manage case timelines and milestones, tracking all actions to ensure commitments are met and escalating any delays to keep the process moving forward.
• Maintain accurate and detailed claim records, providing the critical data that helps us identify trends and drive continuous improvement.

What We're Looking For

• An Associate's or Bachelor's degree in a technical or business field, with at least 3+ years of experience in a role like customer quality, technical service, or complaint handling within an industrial setting.
• Excellent organizational skills, with a proven ability to manage multiple cases, deadlines, and customer expectations simultaneously.
• A working knowledge of structured problem-solving concepts like 8D, root cause analysis, and CAPA.
• Exceptional communication and business writing skills, with the ability to be clear, concise, and professional in all customer interactions.
• Proficiency with business software, including complaint management systems (CRM/ERP)and Microsoft Office.

What You'll Get from Us

• We promote from within and support your learning with mentoring, training, and access to global opportunities.
• You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
• We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
• You’ll receive benefits like 401k matching, annual bonus, paid vacation, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in areas such as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, marine, and on- and off-highway equipment. We also provide solutions for data centers, renewable energy, energy storage, heat recovery, as well as contribute to district energy solutions for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned and employs over 39,000 people. We create long-term value for our customers in more than 100 countries with a global footprint of around 100 factories.