Specialist, Customer Care

RXO CORPORATE SOLUTIONS; Marietta (GA); On-site; USD 30,000 - 42,000; Full time

Job summary

RXO CORPORATE SOLUTIONS is seeking a Customer Care Specialist in Marietta, GA to deliver outstanding service to internal and external customers. You will take ownership of customer needs, identify causes of problems, and respond promptly to inquiries.

You will enter data accurately for all interactions, support CRM tasks, and help implement continuous improvement solutions. The role values reliability, teamwork, and a customer-first approach, with opportunities for development and a range of

Qualifications

• 1 year of related work experience.
• Experience with Microsoft Office (Outlook, Word, PowerPoint, and Excel), and other business-related applications.
• High school diploma or equivalent.
• 3 years of customer service experience.
• 1 year of transportation industry experience.
• Familiarity with CRM technology, e.g., Salesforce.com.
• Ability to identify and help implement continuous improvement solutions.
• Ability to understand instructions and pre-established guidelines to perform required tasks.

Responsibilities

• Take ownership of customer needs and work internally on behalf of the customer
• Identify the causes of problems and take appropriate resolution steps
• Respond to customer inquiries promptly
• Escalate issues appropriately
• Enter data accurately for all customer interactions

Skills

Customer service

Microsoft Office

CRM familiarity

Education

High school diploma

Tools

Salesforce

Job description

Accelerate your career at RXO

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As a Customer Care Specialist at RXO, you will provide excellent customer service to internal and external customers. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of.

What your day-to-day will look like:

• Take ownership of customer needs and work internally on behalf of the customer
• Identify the causes of problems and take appropriate resolution steps
• Respond to customer inquiries promptly
• Escalate issues appropriately
• Enter data accurately for all customer interactions

At a minimum, you'll need:

• 1 year of related work experience
• Experience with Microsoft Office (Outlook, Word, PowerPoint, and Excel), and other business-related applications

It'd be great if you also have:

• High school diploma or equivalent
• 3 years of customer service experience
• 1 year of transportation industry experience
• Availability to work a variety of shiftsFamiliarity with CRM technology, e.g., Salesforce.com
• Ability to identify and help implement continuous improvement solutions
• Ability to understand instructions and pre-established guidelines to perform required tasks

Why Join Us:

Our Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts to help streamline eligible expenses
• Company-paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.