Technical Application Engineer— United States, Elk Grove, Adhesive Technologies
Henkel GCC
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Benefits dieser Stelle
Zusammenfassung
Henkel Adhesive Technologies sales team in Elk Grove, IL seeks a technically skilled sales professional. You will advise customers, demonstrate products, conduct on-site visits, and document results to optimize adhesive applications and customer value.
You will train field staff, collaborate with sales, marketing, and PD teams, and participate in on-call rotations to support customers and drive growth. A valid driver’s license and strong problem-solving skills are essential.
Qualifikationen
- Valid driver’s license with clean record and ability to operate company vehicles.
- Ability to provide technical troubleshooting and customer support, both on-site and over the phone.
- Willingness to participate in an on-call rotation, including holiday support when required.
- Experience using digital tools and business systems to support field service and operations.
Aufgaben
- Recommend products and demonstrations for customers; troubleshoot issues.
- Consult customers on value-driven solutions for use cases.
- Perform technical visits and document findings in CRM and LIM systems.
- Train and coach field sales and customers on product applications.
Kenntnisse
Tools
Jobbeschreibung
Adhesive Technologies Sales United States, Elk Grove, IL Full Time Regular
At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 47.000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. With our trusted brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop What makes you a good fit. Grow within our future-led businesses, all to leave your mark for more sustainable growth.
This position is with our Adhesive Technologies business unit – where we empower our people to transform industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings
Dare to learn new skills, advance in your career and make an impact at Henkel.
- Responsible for product recommendations, customized products applications, new product demonstrations and troubleshooting for customers
- Consult customers on solutions generating value for their use cases
- Perform technical visits (meetings, audits, demonstrations, troubleshooting, etc.) for customers with documentation in the CRM tool and the LIM system
- Work with application equipment to provide solutions to enhance customer adhesive related processes
- Leverage customer feedback to drive optimization in customer service and identify new business opportunities for sales colleagues
- Reports quality issues / customers' claims to relevant parts of the organization (incl. CCMS/CAPRIS)
- Drive customer experience by optimizing automated customer interactions and enhancing remote customer interactions
- Identify opportunities to create customer value in remote settings by leveraging remote interaction tools (e.g. AR, VR)
- May supervise the laboratory work (incl. prioritization) for samples coming from customers, and report technical results to customers
- Responsible for products application / technical training and coaching of field sales forces and customers
- Responsible for directly communicating with sales, marketing, PD, Innovation, members of TCS field team or project team members Promote internally SBU innovations and best learnings cross accounts
- Valid driver's license with a clean driving record and ability to safely operate company vehicles, including Non-CDL Class C vehicles.
- Ability to provide technical troubleshooting and customer support, both on-site and over the phone.
- Willingness to participate in an on-call rotation, including occasional holiday support when required.
- Experience using digital tools and business systems to support field service, customer interactions, and operational activities.
- Knowledge of lean management principles, operational processes, and continuous improvement practices.
- Strong organizational and problem-solving skills with experience in project coordination, quality management, and risk assessment.
- Ability to develop and deliver technical training and coaching for customers and internal teams.
- Collaborative mindset with the ability to work effectively across operations, sales, marketing, and technical teams.
- Customer-focused approach with a commitment to delivering safe, efficient, and value-driven solutions.
- Health Insurance: affordable plans for medical, dental, vision and wellbeing starting on day 1
- Work-Life Balance: Paid time off including sick, vacation, holiday and volunteer time, flexible & hybrid work policies (depending on role), and vacation buy / sell program
- Financial: 401k matching, employee share plan with voluntary investment and Henkel matching shares, annual performance bonus, service awards and student loan reimbursement
- Family Support: 12-week gender neutral parental leave (up to 20 weeks for parents giving birth), fertility support, adoption & surrogacy reimbursement, discounted child and elderly care, and scholarships
- Career Growth: diverse national and international growth opportunities, access to thousands of skills development courses, and tuition reimbursement
JOB ID:26095687
Job Locations:United States, IL, Elk Grove
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
How is work at Henkel
About Henkel
Building on a strong legacy of almost 150 years, we are leading the way to reimagine and improve life every day. Today and for generations to come. Through our innovative and sustainable brands and technologies, across our teams around the world.
Henkel holds leading positions in both industrial and consumer businesses: Our portfolio includes well-known hair care products, laundry detergents, fabric softeners as well as adhesives, sealants, and functional coatings.
Yes, please. As Henkel is an international company you will be working with colleagues from all over the world and English is our official company language. Generally, the ‘rule’ is: please write the application in the same language as the job ad.
Each position that we have open with Henkel is unique, and finding the right candidate is important for both the hired candidate as well as for Henkel. We want to make sure that both the candidate and the company are a good fit for each other. We will provide feedback to the candidates throughout the entire process.
Yes, in fact it is an expectation within Henkel that our talent is flexible and mobile. This helps to support the company on a broad, global level.
Our “Triple Two” philosophy promotes this expectation, by allowing you to work in at least two different roles, in two different business areas and two different countries. The reason behind this philosophy is that we believe working in different roles, business units and functions is good for your personal development and improves your understanding of Henkel as a global company.
Here you will get further information on our training programs.
Our recruiting team will help you with all requests regarding your application. Contact the team here.
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