Specialist, CSR/Clerical Support

QHR Health, LLC dba Ovation Healthcare; Rock Springs (WY); On-site; USD 41,000 - 61,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid time off

Professional development

Company equipment

Job summary

Ovation Healthcare, headquartered in Brentwood, TN, is seeking a Specialist, CSR/Clerical Support to manage patient accounts and billing tasks. You will handle invoices, inquiries, and reconciliations in a collaborative environment.

Join a team delivering comprehensive revenue cycle support and clerical services to healthcare providers across multiple facilities. On-site role with standard hours and potential overtime based on workload.

Qualifications

• High school diploma or equivalent; medical billing training is a plus.
• Experience in patient accounts, billing, or clerical support in healthcare preferred.
• Strong organizational and communication skills; ability to handle confidential information.

Responsibilities

• Prepare and maintain patient accounts; verify information, mail claims, update details.
• Generate patient invoices and billing statements for services rendered.
• Ensure billing documentation is complete and filed properly.
• Respond to patient inquiries by phone or email about balances and payment options.
• Support Accounts Receivable team with filing, faxing, and data entry.

Skills

Customer service

Communication

Microsoft Office

Billing software

Data entry

Attention to detail

Healthcare knowledge

Education

High school diploma

Tools

Billing software

MS Office Suite

Job description

About the Job

Welcome to Ovation Healthcare! At Ovation Healthcare (formerly QHR Health), we’ve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions. The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare’s vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior. We’re looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare, you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork. Ovation Healthcare’s corporate headquarters is located in Brentwood, TN. For more information, visit www.ovationhc.com.

Summary

The Specialist, CSR/Clerical Support is responsible for providing administrative and clerical support in the management of patient accounts. This role involves handling billing claims and payment-related tasks, assisting with account reconciliations, responding to patient inquiries, and ensuring accurate record-keeping within the healthcare facility.

Duties and Responsibilities

• Assist in the preparation and maintenance of patient accounts by verifying information, mailing claims, and updating account details.
• Assist in generating patient invoices and billing statements for services rendered.
• Ensure that all required billing documentation is completed and filed appropriately.
• Respond to patient phone calls and emails related to account balances, billing inquiries, and payment options.
• Provide general administrative support to the Accounts Receivables team as needed, including filing, faxing, and data entry.
• Assist in generating standard reports on accounts receivable, payment collections, and aging accounts.
• Reconcile daily cash receipts and deposits.
• Investigate and process credit balance refunds.

Knowledge, Skills, and Abilities

• Previous experience in patient accounts, billing, or clerical support in a healthcare setting is preferred.
• Strong organizational skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Basic knowledge of medical billing codes and insurance processes (preferred).
• Proficiency in Microsoft Office Suite and billing software.
• Ability to handle sensitive and confidential information with discretion.
• Customer service skills.

Work Experience, Education, and Certifications

• High school diploma or equivalent; additional training in medical billing or healthcare administration is a plus.

Working Conditions and Physical Requirements

This position is performed in the corporate office with standard working business hours, occasional overtime depending on workload. The ability to have daily communication with team members, management, and clients through email, phone calls, video meetings and other collaborative tools. Primarily requires sitting at a desk for extended period. Proper lighting and ergonomics shole be maintained to reduce eye strain.

Benefits

• The base compensation range for this position is: $40,994.80 - $61,492.20 Compensation ranges could be hourly or salary depending upon the exempt status of the posted position. Beginning compensation is determined based on objective factors such as location, qualifications, skills, certifications, and experience. Typically, a candidate is hired in the lower to midpoint of the range; the top end of the range is reserved for candidates with extensive specialized experience and mastery within the role. Compensation may increase over time based on performance, experience, and tenure. Compensation is only part of Ovation's total compensation package.
• Comprehensive health and wellness benefits such as medical, dental, vision, life insurance, short and long-term disability coverage HSA with employer contributions, flexible spending accounts for health care, and dependent care accounts
• Wellness platform with premium incentives
• Employee assistance support and additional voluntary supplemental plans including accident, critical illness, hospital indemnity, and child disability insurance
• Robust and flexible paid time off offerings and company paid holidays
• 401(k) plan with discretionary employer match opportunities
• Professional development opportunities
• Company issued equipment

Headquartered in Brentwood, Tenn., Ovation Healthcare partners with 375+ hospitals and health systems across 47 states. For 45+ years, Ovation Healthcare has supported hospitals and health systems through a portfolio of shared services – Leadership Advisory, Spend Management, Revenue Cycle Management, and Technology Services– designed to provide scale and efficiency to hospital business operations.